UUNSE Casino - Player's account has been closed without explanation.

I did play on Uunse for some time, won quite a lot and I had to validate. However after I uploaded the documents they closed the account without any reason or communication.

I tried joining their Telegram group but they blocked me directly after my message.

Can you please help me out?

Dear rasodjeu,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you are experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you provided to the casino for verification?

Have you received any email from the casino after your account was closed? Has it been closed permanently, or only temporarily until your documents are checked?

What types of games did you play? Were they slots, live casino, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!