The player's verification is delayed for less than 2 weeks. The complaint was resolved as the player's verification has been finished.
Alf Casino - The player's verification is delayed.
Amount: €155,000
Alf Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hi admin ... I've been trying to get my account validated for 10 days but they promptly asked me for the bank's official pdf statement for the card I used (ATM) but they tell me it's changed ... it seems a bit strange to me since other casinos usually have always validated my account in 5 days... punctually I get an email at 17 50 (they work until 18) telling me that they are waiting for the document but in the meantime I have already sent the document 9 times between which has been updated three times (each time I have to go to the bank and have it sent to me since there is no other way) now in the t&c I see that there is a 30 day limit then they permanently close the account 11 days have already passed can you help me?
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1 year ago
Hello Victor1983,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alf Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hi nick,
For 13 days they have only asked me for an updated account statement sent three times, even the last time I had it sent directly to the bank ... but they promptly tell me that it is "modified" which is truly absurd !!! The file is the same one that I sent to you, it seems to me a real joke to let the deadlines expire despite my good will as reiterated every day in every email ... honestly now I'm worried even if they sent me already 8 transfers of 500
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1 year ago
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Updates... still refused I went to the bank I had the extract printed and I sent photos instead of the file I'll keep you updated
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1 year ago
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Update...the photos aren't good either and they refused me these too without a reason!!! Since this morning I've been contacting and sending emails, in chat they say they can't help me so I don't know what to do anymore...
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1 year ago
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Now they no longer respond to emails .... whatever I send is not good .... In the chat before I had to wait for 2 people now always 45 50 .... absurd please intervene
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