The player from Spain had been trying to withdraw money since 05/13/24 and used three different methods without success. Despite multiple attempts, the casino blamed the payment provider, although deposits had been processed instantly. The player had a pending withdrawal via bank transfer since 06/04/24. The issue was resolved as the casino finally deposited the money after three weeks of attempts. We marked the complaint as resolved.
Bankonbet Casino - Player’s withdrawal request delayed multiple times.
Amount: €192
Bankonbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
Good morning team,
I have been trying to withdraw money since 05/13/24. I have already tried three times using three different withdrawal methods. Each time, the chat support tells me it’s an issue with my payment provider, which is not true. There were no difficulties when I made the two deposits, and they were processed instantly.
Currently, I have a withdrawal in process since yesterday, 06/04/24, via bank transfer. However, I don't have faith that I will be paid, so I need your help. I'm desperate!
Thank you very much, team. I hope you can help me.
Automatic translation:
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6 months ago
Dear Jesus1992,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino before?
Have you requested a withdrawal via bank transfer before, or is this the first time you've chosen this withdrawal method?
Could you please confirm that you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Translation
Good morning Veronika,
In response to your questions, I have not been able to make any successful withdrawals before.
I requested my two previous canceled withdrawals via Visa and Mastercard debit card.
Now I have a pending withdrawal via transfer for two days in process, which they will surely reject.
Regarding verification, I asked to verify my account when I saw the problems with withdrawals and they told me that it was not necessary.
Thanks for your help, greetings
Automatic translation:
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6 months ago
Has your withdrawal been rejected or is it still processing? Please keep me updated. Thank you for your reply.
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6 months ago
Translation
Good morning!
Surprisingly, they deposited the money into my account, after 3 weeks of trying. I will not play with this page again. Thank you very much team!
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6 months ago
Dear Jesus1992,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
