The player from Germany requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Bankonbet Casino - Player’s withdrawal has been delayed.
Amount: €500
Bankonbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for a payout of €500 since 10/3/22, the terms and conditions state a processing time of 3 working days. When asked in the customer chat, many withdrawal requests were pointed out, one should be patient and not worry. I'll let you know when the money arrives.
Automatic translation:
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2 years ago
Dear Erdie777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Money was transferred today, but my nerves can't take it. I want a casino that pays out in a day at the latest, at the latest...a week is definitely too long.
Automatic translation:
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2 years ago
Awesome news, Erdie777. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
