SG Casino - Player's withdrawal is delayed.

I done a withdrawal on the 15.1.24 still have not recieved it even though website clearly says in black and white 3 days... still says under review, tried to upload my I'd but told it's not nessassery...when I click on opition it says no need to verify go and play games

Hello Sal90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SG Casino. Please allow me to ask you a few more question before we would move forward.

• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I did deposit my own money buy had s bonus when I deposited snd I was on the chat yesterday but same thing as always get said.

Ov kept all my transcripts from the chats with them as well

Hi, just an update still waiting.... chat support still repeating them selves... emails still no response and it's been 14days today since 1st withdrawal... 3 withdrawals waiting

Please Casino Guru can u help me please.... 15 days today... same repeated responses from live chat and of course no reply at all to emails..... PLEASE HELP ME

Still waiting ✋️ not a cent out of the site.... not getting no help from anyone... thinking on giving up because I highly doubt I'm gonna get my winning anyways.... done everything right and still can't get it.... STAY AWAY FROM SG CASINO THEY ARE SCAMMERS... I'll stick to the ones that I no are ligit... and not gonna scam me 😭😭😭❤️ so angry, hurt and frustrated...

I thought this casino guru would help... but obviously not....

17days iv been waiting for my $1800

Thank you Sal90 for the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

So will I have to wait another week for help? Today is day 20 and no change at all

Dear Sal90,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SG Casino representative to join this conversation.

Dear SG Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Please SG CASINO.... it's been 21days... 3 weeks.... when will I get my withdrawals please please please 🙏???

Please help me get my withdrawals... back on chat asked again of theor was something wrong since it's been 22days.

Advises me nothing is wrong and in compliance with their policy.... but yet still no real answers just they are working on it as fast as they can 😭

Please help me 23 days still nothing 😢 PLEASE HELP

27 days and still waiting 😭 this is beyond joke when i keep getting told iv done nothing wrong it's just delayed, and can't give me even an estimate time frame..... casino guru does this site really help or not?

update 28 days later and iv receives 2 of my 3 withdrawals still waiting for the last $500

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out! 

We are looking into the matter and will provide updates as soon as possible.

Best regards,

SGCasino team

Last withdrawal of $500 still says under review hopefully it will be completed soon

Still waiting for last wirhdrawl

Still under review 😪 this casino is the worst iv ever played 😫

Please sg casino finalise my last withdrawal please 🙏

Omg please help get my last withdrawal from this casino please,

This is absolutely the worst casino for withdrawal that iv ever played

Dear SG Casino,

Would you be able to provide a timeframe, in which the player can expect to receive the last withdrawal?

How come some of my comments have not been approved? Nothing but the truth 🙌

Dear all,

Thank you for your patience!

Please be informed that the customer's withdrawals have been paid out, with the exception of one, which we will aim to process in the shortest timeframe.

Best regards,

SGCasino team

I have already stated that.. iv up dated nearly everyday compared to once a week reply

. I have said iv got the first 2 still waiting on the last one!

Dear Sal90,

Could you please confirm, if you have received the last withdrawal?

Yes I did finally. Thanks... would not recommend this site though

Dear Sal90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru