HomeComplaintsLegiano Casino - Player's withdrawal has been delayed.

Legiano Casino - Player's withdrawal has been delayed.

Amount: €200

Legiano Casino
Safety Index:Very high
Submitted: 13 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 12h 37m 18s

Case summary

11 hours ago

The player from Slovenia has been waiting for a withdrawal since October 26, which was requested two weeks ago.

Public
Public
12 hours ago

Waiting for withdrawal since 26.10.

Public
Public
12 hours ago

Dear Bambi2980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
11 hours ago

Yes withdrawals were made before, no special verification was needed and no bonuses were used.

Casino Guru is examining the case

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