The player from Germany requested a total withdrawal of €1000 two weeks ago, but the funds have not been paid out yet due to ongoing delays. The casino states that verification is not required for the withdrawals.
SG Casino - Player’s withdrawal is delayed.
Amount: €1,000
SG Casino
Safety Index:Very highSafety Index
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9.3
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Case opened
Current status
Waiting for Casino Guru to reply
6d 11h 52m 50s
Case summary
12 hours ago
Public
Public
14 hours ago
Translation
Hello,
On December 5, 2024, at 6:49 PM, I requested a withdrawal of €500. This has still not been paid out. The chat always says there is a delay...
The next day, on December 6, 2024, I requested a withdrawal of another €500. So, a total of €1000.
According to the casino, verification is not required.
Automatic translation:
Public
Public
12 hours ago
Dear zirco1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG Casino.
I adjusted your complaint's disputed amount to include the amount for both payouts.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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