The player from North Macedonia had deposited BTC through Binance, but the funds never arrived in his casino account. Despite the casino claiming the money was sent back, they didn't provide proof or a TXID. The player had been waiting for a refund of $114 for 45 days. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation.
SG Casino - Player’s BTC deposit is missing.
Amount: $114
SG Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
I deposited btc tru binance and my money never arrived in my casino account and i never had them back the deposit adress was coreect also the network casino saying all the time they send them back wich is a lie and never put prove of sending money back not txid no nothing i have evidence that i havent arrived nothing from them and they dont all i ask is my refund for 45 days now, its a shame for casino to scam players for 114 $
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2 months ago
Dear milanivanovic223384,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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2 months ago
The transaction is sent by my provider and they got my money i can sent prove if you want its not a problem at all i have binance email and binance in mynwallet were transaction is accepted by the casino but nevee had a penny in my account
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1 month ago
Have you contacted Binance directly and asked them about the status of your transaction? Please forward me all the communication between you and the payment provider regarding your lost deposit.
Also, please forward me all your communication with the casino customer support as well as your bank statement since the date you made the deposit up to today. My email address is veronika.l@casino.guru. Thank you.
