The player from Australia was experiencing issues with receiving credit for a deposit made with LTC in an online casino. Despite the usual practice of receiving an email confirmation after six confirmations on the blockchain, the player had not received any. The Complaints Team had advised the player to contact their payment provider for further investigation as the casino had limited influence in this matter. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
SG Casino - Player's LTC deposit has not been credited.
Amount: A$34
SG Casino
Safety Index:Very highSafety Index
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9.5
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
1 year ago
I made a deposit using LTC, I have not been credited. I have been waiting hours, only to be told to wait for a email. Usually when I deposit using crypto it only takes 6 confirmations.
Public
Public
1 year ago
Dear nvnyd7c5th,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
