SG Casino - Player’s winnings are confiscated due to unclear bonus conditions.

Hello!!!

🤬🤬😡😡😡😠😠

This casino stole my money, I went in to play as a new user and I won and they told me that the bonus had conditions which they don't list anywhere from what I've looked at, they are thieves!!!!

Dear Antonia1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if Hotline 2 was the only game you played?
• Which bonus did you play with? Please post a link or promo code you used to activate the offer here in this thread.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hotlines 2 was one of the games I played! From what I understand, I also went into the reviews and saw that it has very bad reviews and comments, this one too, and you yourself are still supporting them and you are not helping in anything, the terms are not listed anywhere, I played with Funid, which I had received a 200% bonus for when I completed the required bet and my money disappeared, most of the casinos it represents are exactly like that and you are not helping! As a result, they keep stealing from us!



With this I played the bonus I was playing

Thank you for your reply, Antonia1997. Could you please clarify if the casino confiscated all your winnings, or if they were just capped? Do you currently have any balance in your casino account?

How much did you deposit to activate this bonus?

Good evening again, unfortunately this particular casino, despite the comments you make, continues to cause me problems!!! Now it no longer allows me to withdraw and tells me that I have to deposit the entire amount again, while the amount is a winning withdrawal of real balance money! It's not a bonus, it's my real money and they're not giving it to me, I can't stand it anymore, why is this happening?

Your colleagues had taken on the case and had brought it out to help me and had done everything right! But they are still doing unacceptable things to me and cheating me and stealing from me again and I am making fun of both me and you again! 

Could you please give me an update regarding this situation? Did the casino return the confiscated winnings, but they want you to wager the amount before you can request a withdrawal?

Yes exactly!!!

Thank you very much, Antonia1997, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Antonia1997 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SG Casino for their help in resolving this complaint. We would like to know what is the issue with the funds and what can we do to help the player receive their winnings.

Thank you!

Thank you very much for your help! But it's been almost a month, which is a long time, and nothing has happened yet. I hope this matter will be closed and I can receive my winnings!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok thanks you for help

You can close the case, thank you, but I would like to state that I was not satisfied, although it could have been closed sooner!

Good evening guys, first of all, thank you for your concern because without you I probably wouldn't have found my right. The truth is that nothing happened after that and I decided to play with their terms and conditions. I finally did the deposit and the withdrawal issue has been unlocked. However, it is unacceptable for them to set terms that are not listed! Their casino is good, it plays well, but it is a little scary!

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.