The player from Greece, after having made a withdrawal of €500, discovered that the casino had deducted €450 without providing any reason. Additionally, his account had been deleted upon his request. He had claimed to have received a €10 bonus from the casino, but the nature of this bonus had remained unclear. Despite our attempts to gather more information about the issue, the player had not provided the necessary details. As a result, we had been unable to investigate further and had to reject the complaint.
SG Casino - Player’s withdrawal has been confiscated and the account deleted.
Amount: €450
SG Casino
Safety Index:Very highSafety Index
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9.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I MADE A WITHDRAWAL OF 500 EURO THAT I HAD WON AND AFTER TWO DAYS I LOGGED INTO MY ACCOUNT AND SAW THAT THEY HAD DEDUCTED 450 AND LEFT ME WITH 50 WITHOUT EXPLAINING THE EXACT REASON AND WITHOUT TELLING ME ANYTHING. THEY THEN PROCEEDED TO DELETE MY ACCOUNT AND WHEN I REQUESTED IT, THEY IMMEDIATELY DELETED IT. THIS IS UNACCEPTABLE AND THEY ARE THIEVES, STAY AWAY.
Automatic translation:
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1 year ago
Dear alitaki300ps,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue.
Could you please specify if you accumulated your winnings with or without an active bonus?
Have you passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Kindly state when the last time you communicated with customer support was and what it was about.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
We paid me 10 euros bonus and a percentage to pay off a percentage of the bonus and the rest was Withdrawal it said to me and when I sent a message 10-10-2023 they gave me many excuses and in the end they simply told me that my balance was removed by the administration and that you could have told me in the live chat and nothing else... I had made her account position again because she simply didn't need up to 500 euros Withdrawal. I had not done any other Ascension.
Edited
Automatic translation:
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1 year ago
Could you please specify what kind of a bonus it was? Was it a deposit or a no-deposit bonus? Kindly send me the link to the bonus or the full name of the bonus you received. Thank you.
