SG Casino - Player's withdrawal is delayed.

Im trying to withdraw my money from the 5th of January and every day they tell me that my transaction is in progress. Every day the same thing!! 37 days. After my verification that they asked me after 20 days I have done everything and is still in progress. They do not pay their clients. I cannot trust them and I think I have lost my money.

Dear ArisZer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that your account has been verified?
• Did you accumulate your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No I havent! Iam trying to make from the 5th of January.

First it was verified. Then again it wasnt. Then you aksed me to verify again. I have done anything you asked for, however you ask again the same things.

I do not have any active bonus. I have made everything correct. All the amount in my account is withdrawable, however every day you tell me that is in the final process and do not worry for anything etc. etc.

Thank you for your reply, ArisZer. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear ArisZer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.