HomeComplaintsAlf Casino - Player’s withdrawal has been delayed.

Alf Casino - Player’s withdrawal has been delayed.

Amount: €1,000

Alf Casino
Safety Index:Very high
Submitted: 10 Nov 2021 | Resolved : 11 Nov 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany is having difficulties receiving his funds. The player confirmed he received his winnings.

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2 years ago
Translation

On October 22nd, 2021 and on October 23rd, 2021 I applied for 2 external payments in the amount of 500 € each. The payouts were also successfully processed by the casino on November 3rd, 2021. I also received the confirmation emails. But the cash was never paid out. The payouts are still on "Processing". On request in support, I am informed every day that I should continue to be patient without giving a reason.

It is not the first payment there. I have already made 4 withdrawals with which there were no problems

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2 years ago

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Since the payment was processed on 3rd November, I would suggest waiting for one more week. I will keep this complaint open, and if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

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2 years ago
Translation

Many thanks for the answer. Okay then I'll just wait a few more days. I just find it outrageous not to receive a clear statement from the casino what exactly it is

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2 years ago
Translation

Hello the casino finally made the payout today. This allows the case to be closed

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2 years ago

Awesome news, Christopher. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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