BiggerZ Casino - Player's bonus-related withdrawal delayed

I used the welcome bonus on this casino site to play.

The game played was a slot machine, and there was no mention of any problems in the terms of use.

Despite this, the payment has not yet been made.

The date of deposit is 2025.11.24

The withdrawal date was 2025.11.26

I have contacted support many times, but they have simply pushed the reason for the withdrawal to the finance department and have not received a single response.

Could you please contact the casino site so that they can withdraw the money?

No matter how many times I inquire, I can only get in touch with support and nothing progresses.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Is your player's account accessible to you? Can you log in?
• Could you please share with me a screenshot of the payout request with the status visible? My email is [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas