The player from Sweden requested a withdrawal two weeks ago and his KYC is already completed. The casino is holding his winnings and only tells him to wait.
Gambiva Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 8h 33m 59s
Gambiva Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
15 hours ago
Dear Smaue,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any successful withdrawals before?
- What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
