INZ9 Casino - Player’s winnings confiscated

I would like to file an official complaint against INZ9 for unfairly confiscating my legitimate winnings and for repeatedly refusing to provide proof of licensing, despite heavily promoting themselves as a fully licensed and regulated platform.

I have been playing on INZ9 for some time and have deposited around ten times in total. Each time, I played both slot games and the fishing game inside the 918Kiss provider. However, the winnings I am disputing now came *entirely from slot games*, not from the fishing game.

When I attempted to withdraw my winnings, my withdrawal was suddenly rejected. Customer service told me that I was "not allowed to play the fishing game" and used this as a reason to void **all** my winnings — even though the money I won had nothing to do with the fishing game.

This rule was never stated anywhere, and no warning or notification was ever given during the many times I deposited and played. If the fishing game was truly forbidden, why was I allowed to play it for so long without any restriction? And why was this rule only mentioned *after* I won?

Additionally, INZ9 constantly advertises that they hold **three major gaming licenses** and are fully compliant and regulated. To verify this claim, I requested the actual license numbers from customer service. They could not provide any license details at all and repeatedly avoided the question. Instead, they sent me a picture filled with unrelated logos.

When I continued requesting the license numbers, they finally said that their license information was "internal confidential data" and could not be disclosed. After that, they abruptly closed the chat and refused to answer further.

A legitimate gaming platform must publicly display its license numbers, and there is no such thing as a "confidential gaming license." Their refusal strongly suggests that INZ9 is falsely advertising licensing credentials that do not exist.

To summarize:

1. My winnings were confiscated based on an unclear and selectively enforced rule.

2. I did **not** win money from the fishing game; my winnings came from slot games.

3. The platform never warned me about any forbidden game during the many times I deposited and played.

4. INZ9 refuses to provide any valid license numbers, despite widely promoting themselves as licensed.

5. Customer service avoided the topic and eventually closed the chat when asked for proof.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with INZ9 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your player's account blocked as a result of the supposed breach of rules?
• Do I understand correctly that you played without any bonus or an active promotion at the time of the incident?
• Could you please specify the amount of deposit you made in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas