Alf Casino Review

The player from Austria had claimed that the casino was operating illegally in Austria and exploiting his gambling addiction, which resulted in a loss of €17754. The player alleged that the casino didn't hold a valid Austrian license and was seeking a refund of losses. He also mentioned that the casino lacked player protection and he had been unable to access his account. Despite our team's attempts to gather more information and extend the complaint's resolution period, the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Greece had a balance of €1800 after he had fulfilled a wager condition, made two withdrawals, and left €700 in his account. The casino had cancelled the withdrawals, reduced the balance to €150, and made a 'completed withdrawal' of €1550 that the player neither requested nor received. The player was unable to contact the casino via live chat and had sought help from the Complaints Team. The team had suggested that the issue might have been related to the specific bonus the player had used, which might have had a maximum win limit. However, the player did not respond to the team's request for more information about the bonus and its terms, leading to the complaint being rejected due to lack of response.

The player from Greece, after winning from a Mastercard deposit, had discovered that all withdrawal methods were unavailable except Bitcoin. The issue was eventually resolved when the player, by chance, interacted with a Greek representative from the casino's live chat who guided him on how to withdraw his winnings.

The player from Germany had won 240 Euros at a casino, then his account was locked and he had been unable to receive his winnings. The casino support had been unresponsive through live chat and email, and the issue had persisted for more than a week. The player had used various payment methods such as Bank Transfer, SOFORT(Klarna/Skrill), MIFINITY GiroPay with a maximum deposit limit of €60. He was accused by the casino of using other people's money to gamble. We had asked the player to provide the correspondence with the casino regarding these accusations. Despite extending the complaint's deadline, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany had requested a withdrawal of 300 Euros from Alf Casino, which had been her first withdrawal request. The casino had cancelled the withdrawal, instructing her to request a bank transfer instead. Despite complying, the player had received no communication from the casino since October 24, with her emails being ignored and chat sessions abruptly ended. The casino had not required account verification. However, after lodging a complaint, the player had received a response to her email and her withdrawal had been completed and transferred to her bank account on October 30. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.

An Austrian player won 1200 Euros at Alf Casino but faced constant withdrawal cancellations with no solid reasons provided. He tried changing withdrawal methods and accounts, but all attempts to withdraw, even in smaller amounts, were unsuccessful. His balance steadily decreased due to continued game play and automatic cancellation of the withdrawal attempts. The complaint was rejected as the player stopped responding.

The player from France claims the casino neglected to pay out a 10€ roulette bet. Despite several attempts, they have been unable to retrieve a document outlining their balance history. There is suspicion of being scammed due to limited access to their betting history and non-investigation into common errors with Evolution games. The complaint was rejected as the player failed to provide relevant evidence.

The player from Germany has reported that his account was not credited with 90 Euros despite assurances from support. This is the second time he has experienced this issue with the casino. The casino provided evidence showing that the player had cancelled their withdrawal and then continued to play with it, and that the winnings that had been confiscated were due to having been credited in error. The player was asked about this, but it seemed they did not wish to pursue the matter any further. Consequently, the complaint was rejected.

The player from Germany canceled two withdrawals totaling €1600 which were not credited back to his account. When he contacted casino support, they claimed he had gambled away the money. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had two pending withdrawals. The first of €200 for a bank transfer, and the second of €70, meant for his Mastercard. He canceled the 70 Euros withdrawal, expecting an immediate credit to his account, but it never arrived. The casino claims he gambled it away. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player was accused of violating casino's Terms and Conditions. As a result of this, the player’s account was closed without any right to be reopened, and the winnings have been cancelled and written off by the casino.We rejected the complaint based on evidence provided by the casino.

The player from Germany had requested a withdrawal three weeks prior and had been waiting since February 15th, 2025, for it to be processed. Despite being verified and not using a bonus, he received reassurances from support but no action had been taken. The complaint was resolved when the player received the payment after a month of waiting. We marked the complaint as 'resolved' and appreciated his cooperation throughout the process.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player initially expressed concern about the delay, noting that the casino advertised payouts within three days. However, he later confirmed receiving the first €500, indicating that the issue had been resolved. The complaint was marked as 'resolved' in the system by us, following the player's confirmation of the payout.

The player from Greece experienced a delay with a withdrawal, having reached the 4th business day while the casino's terms stated it should be processed within 3 business days. He expressed frustration over the lack of responses and the ongoing issues with another open withdrawal for the same amount. The issue was resolved as all his withdrawal requests were completed successfully.

The player from Greece had two pending withdrawals of €500 each dated January 23rd and January 26th, despite having completed a previous withdrawal successfully. Even though their account was verified, they continued to face delays and received unhelpful responses from support. The issue was resolved as both withdrawals were successfully paid, and the complaint was marked as 'resolved' in the system.

The player from Spain had an outstanding withdrawal request of 350 euros since January 20, 2025, with no verification completed. Despite multiple attempts to contact the casino, he only received vague responses about the status of his request, and access to the finance department was denied. After further communication and assistance from the Complaints Team, the player confirmed that he had received his payment after a 12-day wait. The issue was marked as resolved in the system.

The player from Italy had successfully withdrawn funds from Legiano in the past but faced issues with a €250.00 withdrawal request made on 21/01, which was canceled two days later without explanation. Despite reaching out for clarification, she received automated responses, leading to doubts about the casino's reliability. The issue was resolved after the player submitted a new withdrawal request using a verified payment method, which was processed successfully after 36 hours. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece faced a significant delay in the processing of withdrawals at Legiano casino, with only one of three withdrawals processed after over three weeks. Previously, all withdrawals had been completed simultaneously, which caused frustration and a lack of clarity on the situation. The issue was resolved as the player confirmed receiving all pending funds after approximately two weeks of waiting for the final withdrawals. The complaint was marked as 'resolved' in the system, and the player was invited to provide feedback on the services received.

The player from Germany had been waiting since December 8th for two payouts of 500 euros each and had been unable to reach casino support despite repeated email attempts. The issue was resolved after the player completed the necessary KYC verification, which led to the successful transfer of the winnings. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. After 17 days of waiting, the payout issue was resolved, and the player confirmed that the payment had finally been received. The Complaints Team marked the complaint as 'resolved' following this confirmation.

The player from Spain reported that Legiano canceled all of their over 20 withdrawal attempts, often claiming that the player had initiated the cancellations or citing issues with payment methods. Despite having successfully withdrawn funds in the past, issues arose when attempting to withdraw 500€. After providing the necessary information and confirming account verification, the player eventually succeeded in withdrawing their funds. The complaint was marked as 'resolved' by the Complaints Team upon confirmation of the successful withdrawal.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved as the player confirmed receipt of the funds, leading to the complaint being marked as 'resolved' in the system. The Complaints Team had provided reassurance that support was available for any future challenges with online casinos.

The player from Spain had made two withdrawals of €20 and €25 but was concerned about potential payment issues based on other complaints. They sought guidance on whether to wait or take further action regarding the withdrawals. The issue was resolved as the player received the total amount of €45 for the withdrawals. The Complaints Team marked the complaint as resolved and encouraged the player to reach out in the future if any further issues arose.

The player from Italy had been waiting for 12 days for a withdrawal and reported that customer support had failed to respond to emails, providing only generic excuses in live chat. After escalating the issue, the player confirmed that the withdrawal was finally processed and credited after a lengthy delay. The issue was marked as resolved by the Complaints Team, who expressed satisfaction with the outcome and offered future assistance if needed.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed that the withdrawal was complete. We marked the complaint as 'resolved' in our system and expressed our willingness to assist with any future challenges.

The player from New Zealand faced delays with two withdrawal requests totaling 1500. Despite having contacted support, the casino indicated that the delay was due to a high number of winners, while assuring her that her funds were safe. She expressed stress over the situation, especially since she was not being asked for any verification documents. The issue was resolved when she re-submitted her withdrawal request without an error in her bank account details, and payment was successfully made. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece faced difficulties withdrawing funds from the casino, having requested withdrawals of €500 each on two occasions. After receiving conflicting emails regarding the status of these withdrawals, the casino blamed the bank for the issue, yet the player’s bank reported no such problems. The player attempted another withdrawal, which also faced delays. The issue was resolved after the player confirmed that the takeover had been completed, leading to the complaint being marked as 'resolved' in the system.

The player from Germany faced a delay in processing a withdrawal request that he submitted 18 days prior, despite having previously received timely withdrawals. He contacted support multiple times but only received vague assurances regarding the processing of his request. After intervention by the Complaints Team, the player confirmed that he received the outstanding amount, although he noted that the payout process took two months, which he considered excessive. The complaint was marked as resolved.

The player from Germany faced repeated cancellations of his €1000 withdrawal despite trying different methods as advised by support. Although deposits worked seamlessly, he was unable to complete the withdrawal process. After confirming successful KYC verification and that his winnings were without a bonus, the issue was resolved as the player received his funds. The complaint was marked as 'resolved' in the system.

The player from Slovenia had been waiting for a withdrawal since October 26, which he had requested two weeks prior. He reported delays and eventually canceled the initial withdrawal request, placing a new one on November 15. The issue was resolved when the player confirmed that he had received the funds and decided to close the complaint, indicating that he would not play at the casino again.

The player from Spain had been waiting over 15 days for a withdrawal, and despite completing the verification process, their documents had previously been rejected. They had not received any meaningful response from customer support and were concerned they would not receive their money. The issue was resolved after the player canceled pending withdrawals and posted negative reviews, which led to a prompt payment the following day. Other customers who were mentioned in the same screenshot also received their payments.

The player from Greece had pending withdrawal requests made on 10/28, 10/29, and 10/30 that remained unapproved. They received daily updates indicating delays due to high volumes of requests, although the casino confirmed that no further verification was needed for their account. The Complaints Team had attempted to engage the casino for clarification but ultimately received no response. Consequently, the complaint was closed as 'unresolved', which may have negatively impacted the casino's rating and informed other players of the player's experience. Later, the casino reopened the case, acknowledged the delays, and confirmed that the player’s withdrawals would be processed. The player eventually confirmed that the issue had been resolved, and the complaint was marked as 'resolved' in our system.

The player from Poland struggled to withdraw funds after multiple applications for 800, 300, and 400 zlotys were canceled or remained pending. She received vague explanations about delays from the casino's financial department and suspected she was being scammed. The issue was resolved when all her withdrawal requests were approved, and the money was transferred to her account. The Complaints Team marked the complaint as 'resolved' after confirming the successful transaction.

The player from Norway had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After multiple communications with the casino regarding the delays and lack of approval for her withdrawals, the issue was resolved, and she confirmed that she had received her funds. Despite the resolution, she expressed dissatisfaction with the casino's handling of her withdrawals and customer service.

The player from Germany had been awaiting a payout of €1,000 from Legiano since September 18. The account was locked, and despite multiple emails, there had been no response, and LiveChat was unavailable. The issue was resolved, and the player confirmed receiving the funds. The complaint was marked as 'resolved' in our system.

The player from Brazil had deposited $120.00 but could not place bets due to Error 107, which indicated that betting from her country was not accepted. Consequently, she requested a refund of her deposit since she could not wager the amount. The Complaints Team engaged with the casino to investigate the issue, and after some back-and-forth communication, the player confirmed that the games were now functioning properly. The complaint was marked as resolved.

The player from Germany faced an issue with their casino account as the casino requested a transaction history from MiFinity, which they had provided. The player initially struggled with account verification and communication with the casino, but the verification was ultimately completed successfully, and the cashout was processed to the player's e-wallet. The complaint was marked as resolved.

The player from Germany requested a withdrawal made three weeks prior on February 13, which had not been processed. He received repeated, unhelpful responses from live chat and email support. The issue was eventually resolved when the player confirmed that the withdrawal was received. The Complaints Team marked the complaint as resolved, appreciating the player's cooperation.

The player from Switzerland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had intervened after the player reported issues with document verification and delayed payouts. Following extensive communication, the player's account was verified, and he confirmed receipt of his winnings. The issue was marked as resolved, and the player was advised that delayed payments are common in online casinos.

The player from Greece had a pending withdrawal since February 2, 2025, which had not been processed. Despite being told to be patient, the constant delays had prevented him from receiving his funds. After further communication with the Complaints Team, his issue was resolved, and the funds were credited to his account. The complaint was marked as 'resolved' in the system.

The player from Finland faced account closure due to an alleged failure in passing verification, despite having submitted all required documents. He contested the accusation of violating terms, claiming the casino was withholding €900 without a clear explanation for the verification issue. The Complaints Team intervened, facilitating communication between the player and the casino, which ultimately led to the player receiving his winnings back. The complaint was marked as resolved, acknowledging the cooperation of both parties in reaching a satisfactory outcome.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved when the player received the funds after the recommended timeframe had passed. We noted the player's concerns regarding the delay and emphasized the importance of patience during the withdrawal process. Ultimately, the player confirmed the receipt of their winnings but expressed dissatisfaction with the lengthy wait.

The player from Greece had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved as the player received their winnings after completing the verification process. The Complaints Team facilitated communication with the casino and monitored the situation, ensuring the player was informed about the standard withdrawal timeframe. The player had expressed dissatisfaction with the delays but confirmed the resolution of the issue.

The player from Germany had requested a withdrawal of 1000 euros two weeks ago but had not received the funds. Despite canceling a bonus and winning bets, the player continued to face delays and had yet to receive a response from the finance department after multiple inquiries. The issue was resolved when the player confirmed that the funds were eventually paid out, attributing the delay to the financial service provider. The complaint was marked as 'resolved' in the system.

The player from Germany faced difficulties in withdrawing funds, as his request remained unprocessed, and he had not been able to reach customer support through chat or email for the past three days. After reporting the issue, it was confirmed that the player's case had been resolved. We marked the complaint as 'resolved' in our system following the player's confirmation of the resolution.

The player from Portugal had been waiting for her prize of €362 since August 13th and continued to receive vague responses about delays despite having completed the account verification process. After communication with the Complaints Team, the casino processed her withdrawal request, and she confirmed receiving her winnings. The issue was then marked as resolved in the system.

The player from Spain had been waiting since the 12th of August for a payout of his winnings. His withdrawal had been delayed, prompting him to reach out multiple times for updates. The Complaints Team intervened, contacting the casino on his behalf. The issue was resolved, and the player received his funds, as confirmed on the 1st of September.

The player from Chile reported a serious issue with Bankonbet, where his account had been unilaterally closed after he requested partial self-exclusion due to gambling addiction. Since the closure on August 1st, he had not received any part of the balance, leading to financial distress. After multiple communications and complaints, including requests for compensation due to delays and non-compliance with withdrawal limits, the player eventually confirmed that he had received the full outstanding balance. The Complaints Team facilitated the resolution process and provided ongoing support, leading to the successful withdrawal of the funds. The complaint was marked as resolved.

The player from Spain made a 500€ withdrawal on BankonBet, but the funds had not been received yet. The player requested immediate processing or manual withdrawal to expedite receiving the money. The player confirmed the withdrawal was made on 07/28/2024 and no bonuses were used. The issue was resolved as the player received the money within the expected timeframe of 3 to 5 business days.

The player's account was closed due to a failed verification, and he was informed of a 2000 PEN refund. Despite providing all the necessary details for a bank deposit, Bankonbet insisted on an IBAN number, which does not exist in Peru. The player was offered the option to withdraw via a USDT e-wallet but faced repeated delays and excuses from the casino. Eventually, the player confirmed receiving the payment, and the complaint was marked as resolved by us.

The player from Spain had requested a withdrawal of 500 euros, which remained pending. Recently, he faced continuous login errors despite changing the password multiple times and suspected that the account (with a 1030-euro balance) might have been compromised. The player confirmed that the account had not yet been verified, but the winnings were accumulated without a bonus. The Complaints Team resolved the issue as the player received the 500 euros withdrawal into his account.

The player from Spain had been trying to withdraw money since 05/13/24 and used three different methods without success. Despite multiple attempts, the casino blamed the payment provider, although deposits had been processed instantly. The player had a pending withdrawal via bank transfer since 06/04/24. The issue was resolved as the casino finally deposited the money after three weeks of attempts. We marked the complaint as resolved.

The player from Italy had expressed dissatisfaction with an online casino due to suspected inaccuracies in the RTP after depositing over 2000 € and only achieving the highest win of 80 €. She had requested a refund and account closure as she could not find the self-exclusion option. The complaint was initially rejected as the player did not confirm the resolution of the issue. Later, the player requested immediate self-exclusion. We reopened the complaint and extended the timeline for resolution. Eventually, the player confirmed that her issue was resolved, leading to the closure of the complaint.

The player from Poland had been waiting for his withdrawal of 700PLN since March 3rd. Casino support had cancelled the first two attempts, blaming payment provider errors. The last withdrawal request had vanished from his account without any update from the casino. The player had never made any successful withdrawals before and had not used any active bonus for his winnings. After several attempts and discussions with the casino, the casino finally proceeded with a manual withdrawal to the player's e-wallet, Mifinity. The player confirmed the receipt of his winnings and the complaint was successfully resolved.

The player from Germany had had issues verifying their anonymous crypto wallet with an online casino, despite having already verified their documents and selfie. The casino had not been accepting the player's screenshots as proof of ownership. After communication with the Complaints Team and the casino, the player's account had been successfully verified. The casino had confirmed that the pending withdrawal had been paid and the player had verified receiving it. The issue had been resolved and the complaint had been closed.

The Spanish player had deposited 300 euros at Bankonbet and had increased their balance to 1218 euros. Despite having made three withdrawal requests in line with the 500€ daily limit, they hadn't received their funds within the given timeframe of 1-3 working days. The player confirmed that the issue had been resolved and the funds were received. The complaint was then marked as 'resolved'.

The player from the Netherlands had requested help with closing his casino account due to a gambling addiction. He had reported that despite his repeated requests, the account had remained active, leading to an additional loss of €150. He had sought a refund for this amount, citing a lack of player protection measures. We had intervened by contacting the casino on his behalf. The casino then communicated directly with the player and resolved the issue. The player had confirmed the resolution and expressed his gratitude for our support. The complaint was subsequently closed.

The player from Germany had won 30,000 Euros at the casino but had only received a payout of 10,000 Euros, with the remaining 20,000 Euros and his account being closed. After he had provided several documents, his account was unexpectedly blocked. Despite numerous inquiries, the casino had continuously cited Rule 9.1 without providing any specific violations. After we had contacted the casino and facilitated a dialogue between the player and the casino, the casino decided to reopen the player's account and credit back the contested amount. The player confirmed the receipt of his funds and thanked our team for the assistance.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue had been identified as a technical problem with the casino, which was resolved after the Complaints Team intervened. The player confirmed that the withdrawal was eventually processed and received. The complaint was marked as resolved, and the player was thanked for his cooperation.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player had experienced delays with two withdrawals totaling 1,000 euros, which were requested on the 1st and 2nd of the month. After communication with the Complaints Team, the player confirmed that the issue had been resolved and all winnings were successfully received. The complaint was marked as resolved in our system.

The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved when the player confirmed that the casino had paid out her funds, allowing us to mark the complaint as 'resolved' in our system. We expressed our gratitude for her confirmation and offered assistance for any future issues.

The player from Portugal had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After a prolonged period of delays and cancellations of her withdrawal requests, she eventually received the full amount after more than a month of waiting. The Complaints Team had confirmed the successful processing of her withdrawals and marked the complaint as resolved. The player expressed dissatisfaction with the handling of her withdrawals but acknowledged receipt of the funds.

The player from Greece had been waiting for 20 days to withdraw funds from SG Casino, receiving daily updates about a workload issue but no other information. The complaint was escalated to the casino's representatives, and after further communication, it was confirmed that the player's withdrawals had been paid out. The issue was successfully resolved, and the complaint was marked as 'resolved' in the system.

The player from Hungary experienced a delay in withdrawing funds from the casino to his Skrill account, which had not occurred for nearly 10 days. Despite making multiple inquiries, the casino cited an increased number of payments and advised him to wait, while their policy stated that withdrawals should be processed within 3 working days. After two weeks, the player confirmed that he had received his winnings, leading to the resolution of the complaint. We marked the case as resolved and appreciated the player's cooperation throughout the process.

The player from Australia had a withdrawal pending since January 15, 2024, despite the casino stating a processing time of three days. The player's account showed that the withdrawal was still under review, and although she attempted to upload her ID, she was informed that verification was unnecessary. The issue was resolved after 28 days when the player confirmed receiving her last withdrawal of $500. The Complaints Team marked the complaint as 'resolved' and appreciated her cooperation.

The player from Greece had been attempting to withdraw his funds for nearly 20 days and encountered different excuses daily from the casino. After multiple communications and an extended inquiry, the casino confirmed that the player's withdrawals had been processed successfully. The player confirmed receipt of his funds, leading to the resolution of the complaint. We marked the issue as resolved and expressed appreciation for the player's cooperation.

The player from Greece encountered another delayed withdrawal after a previous one that took three weeks to complete. After 14 days of waiting, he confirmed that the required upload for processing his winnings had been completed. The issue was resolved, and the complaint was marked as 'resolved' in the system. The Complaints Team appreciated his cooperation and invited him to reach out for future issues.

The player from Ireland had three pending withdrawals of 500€ each since January 2nd, 2025, and had been receiving the same excuses about delays from customer support without any request for verification. The issue was resolved, and she received all her withdrawals after a delay of 22 days. The complaint was marked as 'resolved' in the system.

The player from Greece faced a delay in withdrawing funds from the casino, with the process taking at least three weeks. The player confirmed that the withdrawal had been completed and that he had applied for another one. The issue was resolved, and the complaint was marked as 'resolved' in the system. The player was encouraged to reach out for future assistance if needed.

The player from Germany had requested a total withdrawal of €1000 two weeks ago, but the funds had not been paid out yet due to ongoing delays. The casino stated that verification was not required for the withdrawals. The issue was resolved, and the player received the funds. The complaint was marked as 'resolved' in the system.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player had experienced delays with multiple withdrawal requests, which were initially marked as processing and later cancelled. After persistent communication with the Complaints Team, the player's issue was eventually resolved, and winnings were received after one month and ten days. The Complaints Team had marked the complaint as resolved and expressed willingness to assist with any future issues.

The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player's withdrawal was processed successfully after the recommended timeframe. We marked the complaint as 'resolved' in our system following the player's confirmation of receiving their winnings.

The player from Italy faced repeated rejections when attempting to withdraw winnings, citing issues with the provider. Despite having previously cashed out successfully, new attempts using different payment methods led to consistent rejection notifications five days later. After multiple attempts and reports, the payment was eventually processed, and the account with the casino was closed. The issue was resolved and marked as such by the Complaints Team.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was advised to wait for the full 14 days and cooperate with the casino. The player confirmed that no additional KYC documents were required and agreed to wait. The issue was resolved when the player received the payment and informed us. The complaint was marked as resolved.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The player faced delays and inconsistent communication from the casino’s customer service, waiting over three weeks and being asked repeatedly for bank details. Eventually, the player confirmed receiving the money. The issue was resolved and the complaint was marked as 'resolved' by us.

The player from Spain had been waiting since Tuesday for a withdrawal, which remained unprocessed despite the casino's stated withdrawal period of 1 to 3 days. No bonuses were used, and no verification was required. We advised the player to wait at least 14 days before taking further action. The player confirmed the withdrawal was eventually processed successfully, and the complaint was marked as resolved.

The player from Greece faced consistent delays with withdrawals despite being told by support that the process was in its final stages. The player expressed frustration with the repetitive cycle and poor service quality. We inquired about the pending status, the duration since the withdrawal request, and the account verification status. The player confirmed that the withdrawal amount was correct. The issue was resolved, and the complaint was closed as resolved.

The player from Belgium had had multiple withdrawals cancelled without explanation or feedback from the casino, despite having deposited through both Visa and a JettonWallet account. Upon receiving his complaint, we asked the player to confirm his KYC verification status and whether he had used any bonuses. The player confirmed that his account had been verified and that he hadn't used any bonuses. We then invited the casino to participate in the resolution of this complaint. The issue was successfully resolved when the casino returned the player's money.

The player from Ontario had requested a withdrawal over two weeks ago, but the casino had not paid. After the player provided the necessary information and confirmed using multiple devices, the casino stated that the withdrawal had been successfully paid. The player did not respond to confirm receipt, so the complaint was marked as resolved by the Complaints Team.

The player from British Columbia had been trying to withdraw his winnings for over a month. Despite having sent all required information and making numerous inquiries via email and live chat, he had not received a response. The player's account had been verified and the winnings were accumulated with real money. After the player reached out to the Complaints Team for assistance, we had invited the casino's representative to the conversation. The casino then initiated the manual payout of the player's balance. The player confirmed the receipt of his $400 winnings, leading us to mark the complaint as 'resolved'.

The player from Finland had experienced a delay in his withdrawal process from SG Casino, which had exceeded the standard processing time. Despite repeated assurances from the casino's customer service that his withdrawal was in process, the player had not received his funds. After the player lodged a complaint, we had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue. However, the player later confirmed that the casino had paid the withdrawal. As a result, the complaint had been successfully resolved and was subsequently closed.

The player from Greece had attempted to withdraw winnings from an online casino but the transaction was cancelled due to pending account verification. Despite having provided the required documents, the casino had blocked the player's account citing a violation of their rules. The player had contested this, stating that they had played slots with an active 100% bonus and had completed the necessary wagering requirements. The Complaints Team had intervened and communicated with the casino on the player's behalf. After a thorough review, the casino had decided to pay out the player's winnings but maintained the account closure. The player had confirmed the receipt of the full amount, leading to the resolution of the complaint.

The player from Ontario made a withdrawal request of $750, through Interac. However, the processing platform, Gigadat, rejected it due to the player not having Interac enabled. The player is waiting for the money to be credited back to the casino account or transferred to the bank. We contacted the casino to get more information, however, before it replied, the player informed us the problem was solved successfully as they received the money. We closed the complaint as resolved.

The player from Spain had won a significant amount at the casino but had faced issues as his account had been locked due to an alleged violation of casino terms (using a different card for deposit). His last deposit had also been refunded without his request, and the casino had been unresponsive. After the player had provided documentation proving that he was authorized to use the disputed account, we had contacted the casino and urged them to reconsider their decision. The casino had requested additional documents, which the player had provided. Upon verification of these documents, the casino had re-credited the player's winnings to his account. However, the player had been unable to withdraw his winnings due to wagering requirements. After our intervention, the casino had agreed to manually pay out the amount and had requested the player's bank details. The player had confirmed that the withdrawals were being processed, and with the confirmation from the casino that all pending withdrawals had been successfully paid, the complaint had been resolved.

The player from Greece deposited money at SG Casino, expecting a 100% deposit bonus as advertised via a Twitch stream. However, the bonus was not credited to the player's account and a refund request was subjected to a 2 times wager requirement. Moreover, the Casino suspended the player's account.

The player from Finland won 4500€ at SG Casino but had their documents declined during the verification process. Subsequently, the casino shut down the account, claiming the documents submitted were incorrect. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Australia signed up at the casino and initially didn't need verification. They won $3750 but could only withdraw $750 per day. After the first withdrawal, the account verification process started and took two days. However, the second withdrawal was rejected, claiming an incorrect wallet address, despite it being the same address used before. Player’s complaint has been resolved successfully.

The player from Greece had deposited €29 at an online casino four days ago. Although the amount was deducted from his bank account and marked as completed in his account statement, the funds were not credited to the casino balance. The casino’s customer service had claimed that the transaction was declined and that they did not receive the money. The issue was resolved when the player confirmed that the funds had been credited to his casino account after he logged in. The complaint was marked as resolved by the Complaints Team.

The player from Australia had not had his account closed as requested and consequently lost $1,080. He sought assistance in obtaining a refund from the operator. The issue was resolved when he received an agreed settlement amount of $810 from AllySpin Casino. The complaint was subsequently marked as 'resolved' by the Complaints Team after confirmation of the payment and the closure of his account.

The player from Greece had repeatedly requested for his account to be closed, but the casino did not take action on his requests. The player confirmed he had officially requested self-exclusion due to gambling addiction on 5th March 2025. The Complaints Team received evidence from the casino that the account had been deactivated on 8th March 2025, marketing communications had been disabled, confirming no balance was left at the time of closure. The issue was marked as resolved, and the player was advised to open a new complaint regarding a separate casino issue he mentioned within this complaint.

The player from Germany wanted to close her account at the casino due to poor game performance and a lack of a deposit limit. Despite emailing the casino five days prior and following up daily, she received no response and found live chat support unhelpful. The Complaints Team intervened, and after communication with the casino, it was confirmed that her account had been closed on February 17th, 2025, following her request made on February 8th. The issue was resolved as the account closure was acknowledged, and no refunds were available as no deposits were made within the specified period.