The player from Spain had been trying to withdraw funds for several days without success. The player expressed dissatisfaction with the casino's customer service. We requested additional information regarding his KYC verification and any active bonuses, but the player did not respond. Consequently, the complaint was rejected due to a lack of response from the player.
SG Casino - Player’s withdrawals are delayed.
Amount: €500
SG Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
They don't pay, they're so shameless,
I've been trying for several days to withdraw and there's no way.
The chat is always the same, no matter what you say.
I don't understand how this could be considered a good casino.
Automatic translation:
Public
Public
6 months ago
Dear kaesar,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Is your withdrawal delayed? Or are you unable to request it?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
6 months ago
Translation
Good morning,
I have been waiting for a withdrawal since May 8th.
The answers are always the same, already pre-designed and robotic, it doesn't matter what you tell them.
Always the same excuse (it is in the queue for financial services), I think that today they would be interested in paying, it is done on the spot.
I don't know how you, seeing other previous comments about the way this company proceeds, can rate it.
Yes, it is a shame and I am very afraid that it is a complete fraud.
By the way, after 22 days we are still waiting.
Automatic translation:
Public
Public
6 months ago
Thank you for your reply, kaesar. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
