HomeComplaintsSG Casino - Player’s withdrawal is significantly delayed.

SG Casino - Player’s withdrawal is significantly delayed.

Amount: Can$400

SG Casino
Safety Index:Very high
Submitted: 30 Apr 2024 | Resolved : 03 Jun 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

5 months ago

The player from Ontario had requested a withdrawal over two weeks ago, but the casino had not paid. After the player provided the necessary information and confirmed using multiple devices, the casino stated that the withdrawal had been successfully paid. The player did not respond to confirm receipt, so the complaint was marked as resolved by the Complaints Team.

Public
Public
6 months ago

Casino DOES NOT PAY. been trying to withdrawal for over 2 weeks. The chat blames my browser and when I try to ask for manual withdrawal they just don't respond. Absolute scam. Do not gamble at this casino. Mist be shut down

Public
Public
6 months ago

Dear Jublla,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you tried initiating the withdrawal from a different device?
  • Have you accumulated your winnings with the help of a bonus?
  • Have you completed KYC verification in the casino?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
6 months ago

They say you can only withdrawal with the same method used to deposit. So that's not an option

The funds are all real money as shown in the screenshot. No bonus funds

In the settings it states that my account does not require verification

I will send casino communications to your email.

Thanks in advance.

Public
Public
6 months ago

Have you tried using a different device to initiate the withdrawal of your winnings?


Public
Public
6 months ago

Yes I've used multiple devices multiple times and get the same error result each time

Edited
Public
Public
6 months ago

Thank you very much, Jublla, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Public
Public
6 months ago

Hello, Jublla!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Public
Public
6 months ago

Dear Pavel, 


Thank you for contacting us. 


We would like to inform that the withdrawal was successfully paid. Therefore, the complaint has been resolved from our side. 


Thank you for understanding! 


Best Regards, 

Customer Service 

Public
Public
6 months ago

Thank you, SG Casino!


Jublla, please, confirm that you have received the disputed amount in full.

Public
Public
5 months ago

Dear Jublla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
5 months ago

I would assume that the player has received their funds successfully. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team


Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news