The player from Ontario has requested for withdrawal over two weeks ago, but the casino has not paid.
Casino DOES NOT PAY. been trying to withdrawal for over 2 weeks. The chat blames my browser and when I try to ask for manual withdrawal they just don't respond. Absolute scam. Do not gamble at this casino. Mist be shut down
Dear Jublla,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
They say you can only withdrawal with the same method used to deposit. So that's not an option
The funds are all real money as shown in the screenshot. No bonus funds
In the settings it states that my account does not require verification
I will send casino communications to your email.
Thanks in advance.
Have you tried using a different device to initiate the withdrawal of your winnings?
Yes I've used multiple devices multiple times and get the same error result each time
Thank you very much, Jublla, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello, Jublla!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!