The player from Germany has been waiting since December 8th for two payouts of 500 euros each and has been unable to reach casino support despite repeated email attempts.
Legiano Casino - Player's payouts have been delayed.
Amount: €1,000
Legiano Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Legiano Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 12m 1s
Case summary
9 hours ago
Public
Public
yesterday
Translation
Hello, I have been waiting since December 8th for two payouts of 500 euros each. I have repeatedly sent emails to support but have never reached anyone. I have no idea what else to do.
Automatic translation:
Public
Public
16 hours ago
Dear marc140887,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
15 hours ago
Translation
Yes, I only found out yesterday that I have to do that. I haven't received an email from them. So that's taken care of for now.
Automatic translation:
Public
Public
9 hours ago
Thank you for your reply, marc140887.I am sorry, but I am not sure what you meant by your last messages. Could you please clarify? Has your issue been resolved?
Casino Guru is examining the case
