Legiano Casino - Player believes that their withdrawal has been delayed.

Last week they said withdraw will take 1-3 days, today they say minimum 3 days. They logg me out of the site everytime i Ask something in the chat in the middle of questions. I have asked if i can upload doc, so it will go faster, this i can not. If i Ask questions about withdraw, they tell me i can stopp the withdraw. Something i dont want to. I think they do everything in their power to not pay out. Logg me out of chat and have new answars about the withdraw everytime. Om noen waiting on 3 x 5000 kr withdraw + 8000 still there, since its only possible to do 5000 kr a day, something i think is really bad. I will guess they use many days for the withdraw, only to tell me to send in doc, so i have to wait even more. This does not feel like a good casino

Dear J1990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They still haven't done anything with the withdrawals. I have 3 x NOK 5,000 on hold, I cannot withdraw the remaining 8,000, as they have rules that you can only have 3 pending withdrawals at a time. On their pages it says that the withdrawals must be processed within 3 working days, this has not been done. They keep giving out different information when I contact them. They have said that the first withdrawal I made is set to speed up, but still nothing has happened. I understand it may take time for it to be in my bank account. But they have not even approved the withdrawals according to what is written on their pages. I have a feeling they want players to spend the money. Several times when I ask what happens to the withdrawals, they say that they can be interrupted and played with. Something I certainly have not said I will. As I said, I can rather request a withdrawal of the remaining funds, as they do not approve one or more that are already on hold. This does not seem like a good casino. I have also experienced being logged out of the site when I chat with them several times.

What I sent over tells them both that it should have been processed yesterday, that the money should be in the account today and that it normally takes one working day. But the withdrawals are still pending.

The withdrawals are still not approved by the casino. They have given me many different reasons why not. I suspect that this casino really doesn't want to pay out

I have screenshots of everything they write. Many different reasons why they are not approved and promises that they will soon be

Do you cooperate with this casino? Since you think it's safe? Nothing has happened to my withdrawals yet. There are different answers to get every time I'm in chat. I think it seems very shady

My withdrawals are still not approved. There are just a lot of promises that soon. I came

above another player's review, who is experiencing the same problems with the site.

Still no money. There are constantly new excuses as to why it has not been paid out. In chat they just write that they can't help me, because they have nothing to do with payments. It has now been a whole week since I made my first withdrawal. All 3 withdrawals are now delayed according to their own rules that it must be processed within 3 working days. They don't do anything at weekends, so that means on Monday, 10 days have passed since I made my first withdrawal. The withdrawals continue to be processed. On the website it says that you can withdraw 70,000 in, this is not correct. As they are not going to pay out for at least 10 days. I have little faith that they will pay out at all. I think it is strange that you in casino guru label this as a safe casino. I have never experienced such slow withdrawals before. Not to mention unhelpful customer service. Here there are just lots of different answers from each and every customer advisor you speak to

Just closing the chat before I've got the info I'm looking for. No answer as to when I will receive the money. Apologies that those in chat do not work in finance

And this is after I received information that the money should be in the account several days in a row now and is on speed up. This means that they simply lie in chat and on e-mail. Because none of the withdrawals have been approved once

I really can't understand that you think this is a safe casino? And why do I get no help from you in casino guru?

Got my money, but still a bad casino. Will not recomend it. Much stress for me to get my money

Dear J1990, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru