The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
Legiano Casino - Player believes that their withdrawal has been delayed.
Amount: €500
Legiano Casino
Safety Index:HighSafety Index
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8.8
Legiano Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 47m 24s
Case summary
12 minutes ago
Public
Public
yesterday
Translation
I have been waiting for my payout since 4.12.24! I requested it, and they keep telling me I have to be patient and wait. This is unacceptable, it has been almost 2 weeks!!! What should I do?
Automatic translation:
Public
Public
yesterday
Dear Milos87,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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22 hours ago
Translation
My account says I don't need verification.
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Public
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13 hours ago
Translation
And I've already been paid out twice, I got 500 twice and I'm still waiting for the third payout. They were requested maybe a few days before my pending payout. So 2 have gone through, one I've been waiting for 2 weeks for some reason.
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14 minutes ago
Dear Milos87,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
12 minutes ago
Translation
I am still waiting for my payout of 500 €
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10 minutes ago
Translation
I've been waiting since December 4th
Automatic translation:
Casino Guru is examining the case
