The player from Greece faced consistent delays with withdrawals despite being told by support that the process was in its final stages. The player expressed frustration with the repetitive cycle and poor service quality. We inquired about the pending status, the duration since the withdrawal request, and the account verification status. The player confirmed that the withdrawal amount was correct. The issue was resolved, and the complaint was closed as resolved.
SG Casino - Player's withdrawals have been delayed.
Amount: €5,000
SG Casino
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Withdrawals are always delayed, and I have spent a lot of money! When I contact support, they apologize for the delay and ask me to be patient, saying that my withdrawal is in the final processing stage. Then, they start the same cycle again. It's like they are playing with my intelligence. I am truly tired of the service and the quality of transactions.
Automatic translation:
Public
Public
5 months ago
Dear KostasRek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
5 months ago
Translation
everything is fine in the amount withdrawn
Edited
Automatic translation:
Public
Public
5 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, KostasRek, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
