The player from Poland struggled to withdraw funds after multiple applications for 800, 300, and 400 zlotys were canceled or remained pending. She received vague explanations about delays from the casino's financial department and suspected she was being scammed. The issue was resolved when all her withdrawal requests were approved, and the money was transferred to her account. The Complaints Team marked the complaint as 'resolved' after confirming the successful transaction.
Legiano Casino - Player’s withdrawals are delayed and canceled.
Amount: 1,500 zł
Legiano Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Legiano Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
I submitted an application for the withdrawal of 800 and 300 zlotys, the applications were canceled. On October 29, I submitted an application for the withdrawal of 400 zlotys, which is still pending. Also, after the cancellation of the application on 3.11, I submitted two applications for the withdrawal of 400 and 700 zlotys, and I still have not received a reasonable answer, all the time there are explanations that there are delays in the financial department, they usually connect only in the chat, they write that I do not know why this happened, I never been in this situation and I played in different online casinos .., I think this is some kind of scam.
Public
Public
1 month ago
Dear kristinadocenko698,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
1 month ago
Translation
Thank you very much. All withdrawal requests have been approved and the money has already been transferred to my account.
Automatic translation:
Public
Public
1 month ago
Dear kristinadocenko698,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
