The player from Germany had been waiting for his winnings withdrawal since June 18, 2024. Despite the transaction history showing the payment as completed, the funds had not been received. Multiple emails to support had gone unanswered. The player confirmed that previous withdrawals had been successful and his account was verified, but funds from a bank transfer were still missing. The complaint had ultimately been rejected due to the player's lack of response to inquiries from the Complaints Team, which had prevented further investigation.