The player from Germany requested a withdrawal. It has been received.
BoaBoa Casino - Player's withdrawal has been delayed.
Amount: €500
BoaBoa Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I was able to make a withdrawal without verification a few months ago, but had to write to support a few times there, after 9 days it was finally instructed. Now I've been waiting for the payout for 16 days with the same excuses, I'll soon get an email and I should be patient, everything would be fine with the payout. When I look at my account, it still says "pending". Nothing just happens there
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2 years ago
Hello Isabell,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or alternatively, post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you very much Isabell for your email. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated.
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2 years ago
Hello Isabell,
I looked at your complaint and will do my best to help you. I would like to invite BoaBoa Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Dear Viliam,
Thank you for reaching out!
The customer is going through the verification procedure and we are still waiting for a bank statement from the account the customer has used for a deposit on BoaBoa.com.
Dear Isabell,
We have sent you a reminder once again and looking forward to your cooperation!
If you have any questions, please, do not hesitate to contact us!
Kind regards,
BoaBoa.com
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2 years ago
Translation
That's an absolute cheek, I sent them a bank statement several times, then all of a sudden they wanted a bank statement from my friend, then his ID, they didn't accept it, now they want another document, etc., etc... something is missing every time and the payment will continue to be delayed .. you could also demand everything at once instead of asking again and again !! This is a scam that nobody knows !!
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2 years ago
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I sent another document today and I'm curious what will be requested next.. it's slowly becoming no fun anymore
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2 years ago
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Yesterday I got an email from Eibe that the account was verified, after almost a month and today on May 20th the payment should go out. I checked my profile and the payment is still pending
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2 years ago
Dear Isabell,
Thank you for reaching out! We appreciate your cooperation!
We would like to express our apologies for the delay. We understand how frustrating this situation has been for you. Nevertheless, we are completely aware that withdrawals are the number one priority for all our clients, therefore we always strive to process these as fast as we can. Thereby, we would like to confirm that the withdrawal request was processed from our side.
Should you have any other questions, please, do not hesitate to contact our customer support service in the Live Chat or via email.
Kind regards,
BoaBoa Casino
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2 years ago
Dear Isa84,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Dear Isa84,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
