The player from Portugal had his account closed without reason after successfully verifying and withdrawing winnings. Despite support confirming compliance, he finds his account blocked, leading him to express concern over wasted time and potential loss of funds.
BDM Bet Casino - Player’s account is closed without explanation.
Amount: €150
BDM Bet Casino
Safety Index:Very highSafety Index
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9.8
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Opened
Current status
Waiting for player to reply
4d 10h 53m 58s
Case summary
2 days ago
Public
Public
2 weeks ago
Translation
I'm here to tell you about my experience with BDMBET,
I created my account, I did all the verifications and they were all regularized and accepted, I entered with 20 Euros, and with my luck I managed to reach 150 and I put it as a withdrawal, 3 days passed and today I spoke with support, support assured me that my account is in compliance with the platform, when I finished talking to the assistant and I realized that my account was blocked without any reasons, I handed over all the true documents and I was subjected to a waste of time with this strong platform.
Please be careful with it so you don't throw your money away.
Automatic translation:
Public
Public
2 weeks ago
Hello AymenSantiago,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 weeks ago
Translation
I've had my account verified for two months and my first deposit was made on 25/03/2025, 20:13.
My winnings were obtained without any bonuses.
I have been in contact with the casino since the 27th, and today Saturday the 29th they asked me for my deposit statement I sent it and everything is in perfect condition when I finish talking to the support I see that my account has been deactivated.
Automatic translation:
Public
Public
1 week ago
Hello AymenSantiago,
Many casinos blocks the player account until a verification of some documents is ongoing.
Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review?
Awaiting your response.
Regards,
Nick
Public
Public
1 week ago
Translation
I've already sent it and I haven't had a reply with a solution
Automatic translation:
Public
Public
2 days ago
Hello AymenSantiago,
I have requested to forward the communication between you and the casino and you have forwarded only a written text by you so far.
Please send the requested information to nikolas.b@casino.guru.
Regards,
Nick
AymenSantiago has 4d 10h 53m 58s to reply
