BDM Bet Casino Review

The player from Portugal had closed their account with BDMBet casino due to disagreements over withdrawal limits and had provided their IBAN for the payment of €500.30. After initially receiving confirmation of the closure, communication had ceased, and upon follow-up, the player learned that their account was closed for a supposed breach of terms, which they denied and had proof disputing this claim. The Complaints Team reviewed the evidence from the casino, which indicated that the player's gameplay had violated their anti-fraud policy through the use of an opposite betting strategy. Consequently, the complaint was rejected, and the player was encouraged to review the casino's terms and conditions.

The player from Austria had her account closed at Ninecasino after making a complaint and also lost access to her account at BDM Bet, where her funds remained unwithdrawn. She had passed verification and won 403€, but her account was blocked without notification or response from support. The issue was reviewed, but it was determined that the complaint could not be assisted as it pertained solely to sports betting, which was outside the team's expertise. Consequently, the complaint was regrettably rejected.

The player from Italy faced an issue with a payment that was marked as accepted but remained under review, despite his account being fully authenticated. The Complaints Team extended the response time by 7 days for the player to provide further information. However, due to a lack of response from the player, the complaint was ultimately rejected.

The player from Spain faced unjustified obstacles in withdrawing his winnings after providing extensive documentation for account verification. Despite submitting a variety of documents, he continued to be asked to verify his source of funds. After reviewing his interactions with the casino, it was concluded that the casino required unedited bank statements and additional documentation. Eventually, the player received his payment after further communication and document submission. The issue was marked as resolved by the Complaints Team.

The player from Poland had been attempting to withdraw his winnings for around four months after successfully completing KYC verification. Although he initially withdrew a small amount without issues, larger withdrawal attempts were denied or complicated, with various problems related to payment methods and bank transfers. The player believed his account had been targeted to prevent access to his funds. The issue was resolved, and he successfully received his funds after the Complaints Team facilitated communication with the casino, leading to the reactivation of the cryptocurrency withdrawal option and subsequent successful withdrawal.

The player from Ireland had been waiting for two months to withdraw 1000 euros in winnings, facing multiple requests for verification documents after the initial deposit process did not require such information. Despite providing various documents, including a tax return and payslips, these had been rejected with no clear reason, and the casino then requested a salary statement for the last six months. The Complaints Team had reached out to the casino multiple times for clarification on the rejected documents and had requested additional documentation from the player. However, due to the player's lack of response to inquiries, the complaint had been rejected.

The player from Spain encountered an issue with withdrawing €22 from BDMBET after making a deposit of €20 and receiving a purported bonus of €20. The casino's support team informed her that the bonus was fictitious credit, leading her to believe she was facing misleading advertising and demanding her funds to be returned. The Complaints Team attempted to gather more information from her, but due to a lack of response, the complaint was ultimately rejected.

The player from Malta had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team noted that the player experienced multiple issues with the withdrawal process, including a lack of communication from the casino regarding the status of his funds and difficulty accessing his account. Due to the player's lack of response to inquiries from the team, the complaint was currently being rejected, but the player retained the option to reopen it at any time.

The player from Italy had a problem with BDM Bet after winning over 400 euros. Although he had used his wife's card for both deposits and withdrawals, the casino disabled his account and only returned his deposited amount, rejecting his withdrawal request. He questioned the fairness of the casino's policy on accepting deposits from cards not in the account holder's name. The Complaints Team concluded that the casino acted in accordance with its terms and conditions, and the complaint was closed as no further support could be provided.

The player from Germany requested assistance with closing his account at BDM Bet due to gambling issues, as he was blacklisted. He sought a refund of his deposited funds but could not log in to verify the amount, and the casino had not responded to his inquiries. The Complaints Team explained that self-exclusion had to be requested individually at each casino, and without sufficient evidence regarding the blacklist, the complaint was rejected. The player was advised that he could contact the team again for future issues with any casino.

The player from Germany had deposited 100 euros and received a 50-euro bonus, ultimately winning approximately 8,500 euros after placing significant bets. The casino claimed that the winnings were made with bonus money, which the player disputed based on their betting amounts. Despite multiple communications with the casino, the issue remained unresolved, with only 509 euros left for withdrawal. The Complaints Team reviewed the situation and found that the casino had acted in accordance with its bonus terms, leading to the conclusion that the complaint was rejected.

The player from Spain had their account blocked by BDM BET with €2,200 remaining, despite having successfully made previous withdrawals. The account had been verified to allow withdrawals, but they were unable to access their funds. After reviewing the situation, it was determined that the casino's decision to block the account was based on detected activity related to sports betting. Consequently, the complaint was rejected as the Complaints Team could not evaluate the issue properly.

The player from Italy faced account verification issues after accessing the casino from a friend's device, which led to requests for documentation linked to an IBAN that was not associated with his account. He had previously verified his identity and completed four withdrawals to a different IBAN, but the casino insisted on a bank statement that was not his. The player did not respond to the Complaints Team's inquiries, resulting in the rejection of the complaint.

The player from Serbia registered at the casino, deposited €20, and won €300, but faced repeated issues with withdrawing the remaining €180. Despite providing the same IBAN used for the deposit, the withdrawal attempts were continuously canceled, and the support team suggested using different withdrawal methods. After further communication, the player received the winnings after more than a week of complications. The complaint was marked as resolved.

The player from Spain faced issues with withdrawals after being limited by the casino without explanation. Despite submitting the required verification documents multiple times, her withdrawal requests continued to be rejected, and the support teams were unhelpful. She had been trying to resolve the issue for three weeks and had funds stuck in her account. The Complaints Team facilitated communication with the casino, which confirmed that the withdrawal had been successfully processed. The player was advised to wait for the funds to arrive, but due to a lack of response from her, the complaint was ultimately rejected.

The player from Italy was unable to access the casino website after depositing €30 and receiving a bonus. Although the player had winnings of €200, he lost access. The Complaints Team attempted to gather more information by reaching out to the player for clarification, but the player did not respond. As a result, the investigation could not proceed, and the complaint was rejected.

The player from Ireland faces ongoing issues with withdrawal attempts at BDMBET, claiming that despite completing all required verifications, their last four withdrawal requests have been rejected due to an alleged lack of account verification. They express frustration over unsuccessful communication with the casino regarding the matter and ask for assistance in obtaining their winnings.

The player from Portugal had €30,000 in their casino account but faced significantly reduced withdrawal limits after a system bug. Despite having requested the original limits and clarification from the casino, the request was denied. The player intended to close the account due to relocation and sought acknowledgment of the terms that guaranteed full withdrawal of their balance. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Poland had been waiting for three withdrawals since October 30, while other withdrawals were processed without issues. Despite involving a VIP agent, he was repeatedly informed about technical problems, which he found disturbing. The issue was resolved after the player was advised to wait until November 14 for further updates, and upon confirmation of the situation, the complaint was marked as 'resolved' in the system. The Complaints Team appreciated his cooperation and encouraged him to reach out again if any further issues arose.

The player from Denmark faced delays with withdrawals from Bdmbet.com, receiving repeated assurances that the funds were on the way and awaiting the next banking day. It was confirmed that the player received her winnings after a period of waiting. The Complaints Team marked the complaint as resolved, appreciating her cooperation throughout the process.

The player from Portugal had made two deposits totaling 700€ and had won 4,381.15€, but could not process any withdrawals due to an indication that the maximum limit had been reached. We attempted to gather more information by reaching out to the player for clarification and assistance. However, due to the lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.

The player from British Columbia struggled to get verified at BDM Bet Casino despite having already verified his ID, address, and payment methods. He provided numerous documents, including bank statements and proof of deposits, yet the casino continued to request information that was impossible to provide, while also ignoring his requests for escalation and complaints. He believed the casino was withholding his funds through these verification tactics. The issue was resolved when the casino confirmed that the player's account was verified and no further documents were needed, although the casino later decided to close the account. The original verification problem was resolved, and no funds were confiscated.

The player from Ontario found their casino account disabled without notice or email, leaving them with significant funds in the account. They sought assistance in retrieving their money. The Complaints Team communicated with the casino, which confirmed that the player's account was closed due to an administrative decision but that the remaining balance had been refunded. The player confirmed receipt of the funds, but the complaint was rejected, as the player didn't specify their attitude to the lack of detailed explanation regarding the account closure and stopped responding to our messages.

The player from Italy was unable to make a withdrawal from the casino, as the system indicated that the €250 daily limit was exceeded when attempting to withdraw that amount. The issue was investigated, and it was confirmed that the player had a canceled withdrawal of €1500 due to account verification issues, which was later rolled back into the balance. After reviewing the player's transaction history, it was established that the player successfully withdrew €1400, while the remaining funds were played down to zero. The complaint was ultimately rejected as the player's claims were not substantiated by the evidence provided.

The player from Greece had completed the required identification process for bdmbet casino and made two withdrawals of 1500 euros each. Recently, after generating more profits, the casino had requested bank account verification, but despite sending all necessary documents, the player received conflicting messages regarding verification status, which led to rejected withdrawals. The issue was resolved when the player managed to verify her bank account after multiple attempts and was informed that withdrawals could take up to 14 days. However, due to a lack of response from the player, the complaint was ultimately rejected.

The player from Italy requested a withdrawal of €1,000, but despite submitting all required documents, including a moving selfie and a bank statement, the withdrawal remained pending after four days. While the casino claimed to process withdrawals within 24 hours, the player faced technical issues and unresponsive customer support. After multiple communications, the player was unable to access his account and expressed intentions for legal action. The Complaints Team extended the investigation period but ultimately rejected the complaint due to the player's lack of response.

The player from Portugal faced account deactivation without prior notice, despite having a verified account. Additional documentation was requested for a withdrawal, but no justification or response was provided, leaving €20,025 in the account. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Brazil felt that the casino's bonus offers were scams, claiming that the casino took back winnings after deposits, using luck as an excuse for their actions. The Complaints Team reviewed the case but found insufficient evidence to support the player's claims. Consequently, the complaint was rejected due to the lack of concrete proof of unfair practices.

The player from Italy faced repeated delays in withdrawing money due to an excessive number of document requests, despite having provided all necessary documentation. The player found the continuous 24-hour delays unacceptable, especially given the established withdrawal limits. The issue remained unresolved as the player did not respond to follow-up inquiries from the Complaints Team, which led to the rejection of the complaint.

The player from Italy faced ongoing issues with withdrawing winnings from BDM casino after submitting multiple documents for verification, including a bank letter, for a modest withdrawal of 300 euros. She raised concerns about the dignity of the verification process, noting that others had experienced similar delays and frustrations with the casino's practices. Eventually, the casino paid her winnings after a lengthy verification process. The complaint was marked as resolved by the Complaints Team, who expressed appreciation for her cooperation.

The player from Greece faced an issue with BDMBET, where his verified account was closed after he requested a withdrawal of 900 euros. The casino claimed there was a second account, which the player denied, and he was then asked to provide documents related to a Skrill account that did not exist, as all deposits had been made through Neteller. The player believed his funds were being unjustly withheld. The issue was resolved after the casino processed the refund, and the player confirmed receipt of the funds. The Complaints Team marked the case as successfully addressed.

The player from Hungary found their account locked without prior notice, along with all deposits and winnings, and had not received an explanation for the action. After an extensive review process, the casino confirmed that the player's account was closed due to gaming activity conflicting with their Terms and Conditions, and winnings were confiscated. The casino stated that funds from the account balance had been refunded, which the player was advised to check. The complaint was ultimately marked as rejected pending confirmation of fund receipt from the player.

The player from Norway had his account closed by BDM BET due to alleged "fraudulent activity" after attempting to withdraw CZK 2000, which was the remaining balance from his deposit. Despite having provided the necessary verification documents, the casino confiscated his winnings without a valid reason. The Complaints Team had communicated with the casino but ultimately found insufficient grounds to pursue the complaint, as the issue related specifically to sports betting, which fell outside their jurisdiction. The player was informed that the casino had paid the CZK 2000 to his bank account, with the funds expected to arrive within five working days.

The player from Spain and her husband had deposited 2600€ into a casino account that was not fully verified, which led to difficulties in withdrawing their remaining 1200€. The casino claimed that the withdrawal could not be processed due to the account being under her husband's name, despite having accepted her deposits without issue. The Complaints Team concluded that the casino had the right to confiscate winnings and close the account due to the violation of rules regarding shared accounts and payment methods. Since the player did not respond to inquiries, the complaint was ultimately rejected.

The player from Germany had been waiting for a €2000 withdrawal for 4 days despite completing the verification process on the first day. The withdrawal request had been denied 5 times. The issue was resolved when the player approved the withdrawal and received the winnings.

The player from Romania, who had self-excluded due to gambling addiction, spent €1000 at the casino without account verification. After requesting a refund, her account was blocked, and the casino refused to return the money. We concluded that without proof of having informed the casino about her gambling issues, there was no basis for requesting a refund. Consequently, the complaint was closed as rejected.

The player from Quebec had ongoing issues with withdrawal despite having completed verification and provided the requested documents, such as bank statements and proof of deposit. The casino repeatedly canceled the withdrawal, demanding more documentation, and the problem remained unresolved. The Complaints Team intervened, clarifying the required documentation and facilitating communication between the player and the casino. Eventually, the misunderstanding regarding the player's Notice of Assessment was cleared, leading to the approval of the document and processing of the withdrawal request. The player confirmed receipt of all payments, and the complaint was marked as resolved.

The player from Colombia deposited €140 but faced issues withdrawing funds due to the casino requiring an IBAN. Colombian banks provided only SWIFT codes, and other digital bank accounts and wallets they held did not support IBAN. The casino had not enabled alternative withdrawal methods or currencies. The issue was resolved by allowing the player to withdraw funds via cryptocurrency after making a deposit and wagering it. The casino confirmed that Colombian pesos (COP) could not be enabled, but the player could continue withdrawing in cryptocurrency.

The player from Canada had tried to withdraw $20,335 after sending a picture ID for verification. Despite initially receiving confirmation, his withdrawal was rejected, and additional proof of deposit was requested. He sent a bank statement, which was rejected, and then faced challenges providing all requested details in a single screenshot, as his bank could not generate such a document. After several communications, the casino eventually accepted the proof of deposit, verified his account, and informed him that he could request a withdrawal. The complaint was marked as resolved, pending confirmation of the successful withdrawal.

The player from Greece had won 295 euros from a level-up bonus after meeting the wagering requirements. However, the winnings vanished, leaving only 6 euros without any valid explanation from the casino. The player had all the evidence of this issue. The complaint was rejected because the player failed to respond to inquiries and provide necessary details for further investigation.

The player from Portugal faced repeated rejections for withdrawal requests over the past week despite having completed and accepted account verification. While deposits worked without issue, withdrawals were consistently canceled with no resolution from support. The issue was resolved after the player confirmed receiving the funds. The complaint was marked as 'resolved' by us.

The player from Portugal had completed the initial verification but was later asked to verify a Skrill account they had never used for deposits. Despite creating a Skrill account and submitting the required screenshot over 24 hours earlier, the withdrawal request remained pending since the 18th. Customer support had been unhelpful. The complaint was rejected due to the player's lack of response to further inquiries.

The player from Greece won €300 and requested a withdrawal on 17/6/2024. Despite having a fully verified account, the casino requested additional credit card verification, but their website did not allow the player to upload the necessary documentation. Repeated messages to the casino were ignored, and the issue remained unresolved. The player confirmed that the problem was successfully resolved, and the complaint was closed as resolved.

The player from Germany successfully verified his account at Bdm Bet Casino after winning €226 and requested a bank transfer withdrawal. Despite the verification, he was later asked to upload deposit documents, delaying the process. He has been waiting for 4 days since the withdrawal request and views this as a delay tactic.

The player from Italy had been trying to withdraw funds since May 30th, but all attempts were canceled without explanation. Despite showing as paid in the history, the player did not receive the withdrawal. We attempted to gather more information from the player to investigate the issue but received no response. As a result, the complaint was rejected due to the lack of communication from the player.

The player from Italy, after accumulating a total balance of 16,000€, had his withdrawal request denied due to additional account verification requirements, despite his account having been verified multiple times already. He had provided all necessary documents, including a photo of his driving license, a bank statement, and a certificate of ownership for his virtual card. The casino eventually approved his withdrawal request, and he confirmed the receipt of his winnings. The issue had been successfully resolved.

The player from Spain could not access his casino account, which had €235 in it, and he wanted to withdraw these funds. He did not know why his account was closed and he had not made any withdrawals. Despite multiple requests for additional information and communication from the player, no relevant evidence or responses were provided. As a result, we were unable to investigate further and the complaint was rejected.

The player from Quebec faced difficulties finalizing account verification to withdraw funds from a casino. The casino had asked for a statement from the "Interac" account, which the player insisted was impossible, as Interac is an intermediary service and does not provide statements. We contacted the casino to clarify the required documents and verify the player's account. Shortly after, the casino resolved the issue and paid the player. The complaint was marked as resolved.

The player from Brazil deposited money to the casino on May 14th, 2024. However, as of May 15th, the deposit had not been reflected in the casino account. The casino attributed the delay to problems with the payment provider, despite the player providing proof of the PIX transaction. We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and the complaint was marked as resolved.

The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino's live chat agent also seemed to lack information about funds that were still stuck in the player's account. The player was asked to complete KYC verification, which was accepted, but the payout was delayed. After continuous follow-up, the casino confirmed the refund was processed. The player received the transaction confirmation and informed the Complaints Team, leading to the complaint being marked as resolved.

The player from Bulgaria had encountered issues with his withdrawal requests at an online casino. Despite having verified his profile, his withdrawal requests had been repeatedly rejected without explanation. He had attempted to withdraw his winnings through various means, including three different bank accounts, but all attempts were unsuccessful. After more than two weeks and over ten failed withdrawal attempts, the casino finally approved his request and he received his money. The issue had been resolved and the complaint had been closed.

The player from Brazil had noticed that all his winnings, approximately R$5000, had disappeared from his account overnight. The casino's customer support had claimed that he had cancelled the bonus, which he denied. The player had used the welcome sports bonus and was close to meeting the wagering requirements when his balance was wiped. We had clarified that our forum primarily dealt with online casino complaints, not sports betting, and had offered to recommend websites that might assist him. However, the player decided to give up on recovering his winnings due to his dissatisfaction with the casino's service. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had encountered an issue with a withdrawal process. Despite having his ID verified and his Skrill account approved, the casino had asked for his bank statement and a photo of his credit card. The player found these requirements suspicious and irrelevant as he used Skrill for all transactions. After communicating with the player, we had extended the response time but due to the lack of further response from the player, we were unable to proceed with the investigation. Thus, the complaint was rejected.

The player from Ireland faced ongoing issues with OctoCasino, where his account was closed after he requested a withdrawal of 5167€. Despite providing the required documentation multiple times, he experienced continuous delays and vague responses regarding his funds. He felt frustrated by the lack of resolution since the issue had begun on January 17, 2025. The Complaints Team intervened and facilitated communication between the player and the casino, ultimately ensuring that the casino accepted the submitted documents and initiated the refund process. The player confirmed receipt of the funds, leading to the resolution of the complaint.

The player from Ireland had his account at Octocasino closed after he wagered a bonus and won €2433. The withdrawal had been canceled for unclear reasons. The player had been using the casino for about a week before his account was closed. He had previously made a successful withdrawal after his account had been verified. The player had made another deposit while his withdrawal was pending, as he had a bonus that was due to expire. The casino did not provide a reason for the account closure and ignored the player's follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player's refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.

The player from Canada had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino. The casino had confirmed that the refund process was initiated and asked the player to check his email. The player later confirmed that the payment had been combined with another refund, leading to initial confusion. Upon realizing this, he had acknowledged receipt of the funds. The issue had been successfully resolved.

The player from Canada had had her account blocked at Octo Casino with $6,593 remaining in it. Despite multiple withdrawal requests and attempts to contact the casino, she had received no response. After the player had lodged a complaint, we had mediated the communication between the player and the casino. The casino eventually responded, had apologized for the inconvenience and confirmed that a refund had been processed. The player had confirmed receiving the refund, resolving the issue.

The player from Finland had experienced a sudden account closure while gaming on Octocasino and was unsure if it was connected to a previously self-imposed gambling ban. She had requested a refund of the remaining 7 euros in her account, but also believed the circumstances warranted a return of her full 70 euro deposit. The Complaints Team had engaged in a detailed dialogue with the player and the casino to understand the situation. After several rounds of communication and follow-ups, the casino had agreed to refund the player's deposit. Despite initial delays, the player eventually received her refund.

The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.

The player from Germany faced rejected withdrawal requests due to a supposed mismatch between the country of his bank account and his casino profile, despite not having provided an address during registration. After successfully completing the verification process, his withdrawal requests continued to be denied. The issue was resolved when the casino acknowledged a processing error and confirmed that the player's documents had been verified, allowing for the withdrawal to be processed. Ultimately, the player's balance of €1,648.56 was paid out, and he expressed gratitude for the assistance provided by the Complaints Team.

The player from Australia had been unable to withdraw her winnings of 300 euros from Bruno Casino for several months, encountering repeated declines with varying excuses each time. This issue has been resolved, and the casino has paid the amount. The complaint was marked as 'resolved' in the system after the player confirmed the matter was addressed.

The player from Germany won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.

The player from Japan was unable to withdraw funds as the casino canceled withdrawal requests, claiming virtual currency withdrawals were not possible due to EUR deposits. Despite being told that bank deposits and withdrawals were available, these options did not appear. The player’s deposit method, myfinity, was also removed without notice. We contacted the casino, which agreed to process the withdrawal via cryptocurrency once the player completed the verification process. After the player submitted the required documents, the verification was completed, and the funds were successfully withdrawn.

The player from the Netherlands had trouble withdrawing funds from the online casino. Her account was closed after she won €10,000, and the casino cited restrictions on Dutch players. We contacted the casino, which requested additional documentation for verification. After the player provided the required documents, the casino approved the refund. The player confirmed receiving €10,175, and the complaint was marked as resolved.

The player from Portugal had reported a delay in her withdrawal request which had been initiated on April 30th, exceeding the stated 72-hour processing period. She had also mentioned inconsistent responses from the casino's chat support. Despite the casino's assurance that the payment had been processed, the player's withdrawals were canceled and the funds were returned to her gaming wallet. The player confirmed that the casino had eventually paid out her winnings. However, she had expressed dissatisfaction with the casino's failure to adhere to their stated timelines. We marked the complaint as resolved.

The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account. After our team had intervened and communicated with the casino, the casino had informed the player that his withdrawal had been successfully processed and paid. The player had later confirmed receipt of his funds, and the issue had been resolved.

The player from Quebec had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player confirmed that the casino had made the first payment and he had planned to continue withdrawing. He also clarified that his win was made without a bonus. The player later confirmed that all his winnings had now been paid. The issue was successfully resolved with the casino having paid out the player's winnings in full.

The player from the Netherlands had had an issue with a delayed withdrawal from Bruno Casino. It had been his first withdrawal, and he hadn't used a bonus to accumulate his winnings. Despite having reached out to the casino's support, he had seen no progress for nearly three weeks. After the player had submitted a complaint to us, we contacted the casino on his behalf. Bruno Casino had claimed that the withdrawal had been processed. The player had confirmed the receipt of his funds, successfully resolving the issue.

The player from Germany deposited money into the casino, which was deducted from their account but not credited into the casino account. The complaint was resolved as the player's deposit got credited.

The player from Germany received a VIP deposit bonus, but after wagering and earning 250€, his balance was wrongfully reduced to 50€. The casino admitted to an error in crediting the incorrect free spins and offered more spins instead of returning the lost 200€. The issue has been resolved successfully.

The player from Germany deposited €48 into their Bruno Casino account via Binace Pay. The amount was debited from their Binace account, but it has not been credited to their Bruno Casino account. The issue has been resolved successfully.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.

The player from Germany was experiencing difficulties obtaining her tournament winnings. According to the casino's terms, the prizes should be awarded automatically each week at the end of the tournament. In this case, the condition was not met, the player received her winnings later, approximately 1.5 weeks after the right to the winnings arose (4 days after the submitting the complaint). The complaint is resolved.

The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.

The player from Germany had been waiting for a withdrawal of €130 since February 8, 2025, after successfully completing the verification on February 10. Despite having an open account, she received only standard responses from the casino, which initially cited a technical problem for the delay. The complaint was escalated, and after a new withdrawal request was submitted on April 15, 2025, she received her winnings on April 17, 2025. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The complaint was resolved after the player confirmed that the winnings had been transferred, which typically took up to five days. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After providing details about her situation, it was clarified that she could withdraw her winnings via an alternative payment method. Following further communication, she successfully received her payout via bank transfer, resolving the issue.

The player from the United Kingdom had been attempting to withdraw £2386 since September 25, 2024, and had kept receiving assurances that the funds would be processed soon. Despite these delays, the casino had since closed her account. After verification of her documents on October 30, 2024, she continued to receive vague responses from the casino regarding her withdrawal. Ultimately, the issue was resolved, and she received her payment.

The player from Germany had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team intervened after the player reported multiple failed withdrawal attempts and poor customer support experiences. Following the team's involvement, the casino changed its payment provider, allowing the player to successfully receive the withdrawal. However, the player noted that no compensation had been offered for the lengthy process. The complaint was marked as resolved.

The player from Italy faced issues with multiple withdrawal requests, as two withdrawals of 500€ and one of 1000€ were returned to her casino account without explanation, while another two withdrawals of 500€ had not been credited at all. Despite providing account statements, the casino insisted she had received all funds. The issue was resolved directly with the casino after extensive communication, leading to the player confirming the resolution of her complaint. We appreciated her cooperation throughout the process.

The player from Austria had successfully completed the verification process after joining the casino on February 5th and winning 283.66 euros. However, her withdrawal requests were repeatedly rejected, despite her having provided multiple supporting documents, including a deposit confirmation and a detailed letter to support, which led to her frustration over the inability to access her winnings. The Complaints Team intervened, and after confirming that all documents were accepted, the casino processed her withdrawal. She later confirmed receipt of her winnings, although her account had been closed. The issue was marked as resolved.

The player from Greece faced difficulties withdrawing his winnings after his account had been closed, allegedly due to inquiries that suggested he was a gambling addict. Despite submitting all necessary documents and re-verifying his account, he received inconsistent responses from support, which led to delays of almost a month without resolution. The issue was resolved after 1.5 months when the player finally received his last withdrawal, which had previously been unsuccessful due to the account closure.

The player from Germany had won €4200 and had been trying to withdraw the amount, but had been waiting since January 30, 2025, which was beyond the maximum 24-hour processing time stated in the terms and conditions. The player had requested assistance in retrieving the funds. The issue was resolved after the player provided the necessary documentation, and the casino accepted paper bank statements, allowing the player to submit a withdrawal request. The withdrawal requests were processed, and the player successfully received his funds.

The player from Kenya had successfully deposited and played at Nine Casino but faced account closure after attempting to withdraw his winnings, despite having verified his account. The issue was resolved after the casino confirmed they paid the user's balance in full, resolving the complaint.

The player from Brazil submitted all necessary documentation for account verification but faced issues when trying to withdraw, as it continued to show as needing verification. Despite having played at the casino before, she felt disrespected by the lack of resolution for the withdrawal process after winning. The issue was resolved when the casino identified a problem with the ID submission, manually uploaded it, and verified the account. Following this, the player successfully received her payment.

The player from Albania faced difficulties withdrawing his winnings of over 800 euros from Nine Casino, as his account had been closed without explanation. Despite verifying his cards and providing identification, he received an email stating his account closure, leaving him uncertain about the status of his funds. After extensive communication and multiple verification requests, the casino ultimately processed his refund manually. The issue was resolved, and the player confirmed receipt of his funds, expressing gratitude for the support provided by the Complaints Team.

The Polish player's account had been blocked for over a month following her attempt to withdraw funds. She still could not access it and sought clarification on the blockage and a refund. The issue was resolved when the casino decided to refund her winnings while keeping the account closed due to suspected fraudulent activity. The player was requested to provide the necessary information for the refund process. The complaint was then marked as 'resolved' by the Complaints Team.

The player from Brazil had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved, and the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as 'resolved' in their system after receiving this confirmation.

The player from Hungary had a suspended account at Ninecasino despite being fully verified and was unable to withdraw funds since October 29. He sent proof of funds on November 4 but had not received a response and could not contact customer support via live chat. After intervention from the Complaints Team, the casino communicated that the account was closed due to administrative reasons, and the player was instructed to request a withdrawal. The player successfully received his funds, and the issue was marked as resolved.

The player from South Africa had been trying to withdraw funds for a month, but the casino required proof of deposit that could not be fully provided due to the nature of the blockchain transaction. Despite multiple attempts to communicate this issue, the casino continued to request the same information. The player subsequently confirmed that the casino had paid the withdrawal, and the complaint was marked as resolved.

The player from Greece had registered, deposited, and won €600 but faced withdrawal issues due to a system malfunction that prevented access to the application and link. The issue was identified as being caused by the casino website being blocked by the Greek government. The player contacted the casino and received a new link, allowing her to access the site and successfully withdraw her winnings. The complaint was marked as resolved after the player confirmed the issue was resolved and the withdrawal was made.

The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam. The player confirmed passing full KYC verification and winning without an active bonus. Eventually, the withdrawal was approved, and the complaint was marked as resolved by us.

A player from Quebec, who had been active for a long time, was asked to re-verify their account at Nine Casino despite having already completed the initial verification. The casino rejected the player's monthly bank statement and demanded a non-existent document with specific details. The player was confused as to why the casino requested this after previously accepting similar documents. We contacted the casino, which then verified the player's account and processed the withdrawal. The player confirmed the successful verification and receipt of their winnings.

The player from Germany had faced issues with NineCasino, who had requested a deposit confirmation with a transaction ID for verification. Despite having provided several approved documents, the player had struggled to obtain the specific document requested by the casino. After our intervention, the player's account had been successfully verified by the casino.

The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related. Despite this, the casino had cancelled the withdrawals citing they exceeded the daily limit. The player later reported that one withdrawal had been successful and decided to close the complaint. The issue had been marked as resolved by the Complaints Team.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received at that time. The player's account was blocked and withdrawals were rejected 9 days after the withdrawal request. After the player submitted a complaint, the casino unblocked the account and allowed partial withdrawal, but the player claimed that there was still an outstanding balance. The casino then confirmed that the withdrawal of the disputed amount had been processed and paid, and the player confirmed receipt of the funds. However, the player reported that their account was subsequently limited for betting and blocked by the casino.

The player from Germany has reported that NineCasino.com has unjustly closed their account and is denying a withdrawal of 1,000 euros. They further stated that despite being a fully verified and loyal player since 2021, they feel betrayed and deceived.

The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with no available methods to withdraw his winnings. After the issue had been forwarded to the Complaints Team, they had contacted the casino for further clarification. The player had finally been able to successfully withdraw his winnings in virtual currency. The casino had advised him to use the same method for future transactions. The Complaints Team had marked the issue as resolved.

The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, the support team had required additional documents and eventually cancelled all of her withdrawals. The player suspected an account hacking incident in January might have been linked to her current issues. Her account was suspended with her money stuck inside. After a series of exchanges between the player, the casino, and the Complaints Team, the casino had clarified that the player's account was verified and she could continue playing and withdraw her winnings. The player confirmed that the issue had been resolved and thanked the team for their assistance. We had then closed this complaint as 'resolved'.

The player from Germany had won €13,000 and encountered issues with the payout. Despite her account having been verified, the casino did not transfer the winnings and did not respond to her emails. The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.

The player from Italy had experienced a delay in their second withdrawal of €3000 from the casino. Despite successfully re-verifying their account, the withdrawal was still pending after 48 hours. The player also reported that they couldn't cancel the withdrawal on their own. After his complaint was submitted, he confirmed that his account had been successfully verified. He then reported that his payment had been approved and later credited. Finally, he confirmed that all his withdrawals had been successfully received. As a result, we had marked the complaint as resolved.

The player from Italy had struggled with a withdrawal process that had been under review since February 10th. Despite having received assurances from the casino's support team that everything was fine, no progress seemed to have been made. After the player's account was unexpectedly disabled, he had threatened legal action. Fortunately, the situation had been resolved when the player's funds were credited to him. We had marked the complaint as 'resolved' in our system.

The player from Brazil had faced issues with withdrawing a large sum from his account with Nine Casino. Despite having been initially verified, the casino had asked for his address once he tried to withdraw a significant amount. After re-verification, his withdrawal attempts had been consistently cancelled 24 hours after approval. The player had communicated that all winnings were made with real money, not bonuses. After several interactions with the casino and the Complaints Team, the casino had finally processed and paid all his withdrawals. The player had confirmed the receipt of his winnings, but expressed disappointment with his experience at Nine Casino. The issue had been successfully resolved.

The player from Poland had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The player had reported a delay in payment approval despite previous withdrawals having been processed within a day. He also clarified that his winnings did not originate from bonuses. The casino explained that the player had cancelled previous withdrawals, but the recent ones were still pending. The player later confirmed that his payments had been approved and received, leading to the resolution of his complaint.

The player from Germany had issues with deposits. His three deposits totalling €100 hadn't been credited to his casino account, despite him providing the necessary documents. He stated that customer support wasn't responsive. We advised the player to contact his payment provider to investigate the issue. We also recommended him not to deposit any more funds until the issue was resolved. The player later confirmed the issue was resolved.

A long-time player from Poland was unable to withdraw his funds from NineCasino due to incomplete KYC verification. Despite having sent the required documents and contacted them via email and chat, the player had not received any feedback or help from the casino for two weeks. We had contacted the casino and they apologized for the delay and confirmed that the player's documents had been accepted. The casino also explained that the player needed to wager a specific amount before withdrawing, according to their terms and conditions. After fulfilling these requirements, the player confirmed that the withdrawal had been processed and received. We marked the complaint as 'resolved'.

The player from Portugal had had issues withdrawing €151.01 from Ninecasino, both via Skrill and a bank transfer. Despite several interactions with customer service and having provided the required information, the withdrawal issue had remained unresolved. However, after further communication with the casino, the player had confirmed that he received his winnings through Skrill. We had subsequently marked the complaint as 'resolved' in our system.