The player from Germany had been awaiting a payout of €1,000 from Legiano since September 18. The account was locked, and despite multiple emails, there had been no response, and LiveChat was unavailable. The issue was resolved, and the player confirmed receiving the funds. The complaint was marked as 'resolved' in our system.
Legiano Casino - Player's withdrawal is delayed.
Amount: €1,000
Legiano Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 days ago
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1 week ago
Translation
Hello,
I have been waiting since 09/18 for the payout of my remaining balance of €1,000 from Legiano.
My emails go unanswered and the LiveChat is not available.
I had my account locked and requested that my remaining balance be paid out to me.
This has not happened since 09/18!
Automatic translation:
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1 week ago
Dear zinger123,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot of your withdrawal request with the status visible?
- When was the last time you were in contact with casino support and what did you discuss?
- Do I understand correctly you made a previous successful cashout from the casino?
- Could you please confirm you completed account verification?
- You can share screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
Hello Thomas,
Thank you for your quick response.
- Unfortunately, since I closed my account, I cannot take a screenshot of the withdrawal request.
- Last contact with LiveChat was on 09.10 where I was promised that the credit would be paid out as soon as possible
- According to chat, no account verification is necessary but also not possible because the account is blocked
- Yes, you understood correctly that a payout was already successfully made before
Edited
Automatic translation:
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4 days ago
Thank you very much, zinger123, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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4 days ago
Translation
Hello Thomas,
The case has been resolved - see email.
thank you and best regards!
Automatic translation:
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4 days ago
Thank you, zinger123, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Romi
Casino.Guru
