HomeComplaintsSG Casino - Player's withdrawal is delayed.

SG Casino - Player's withdrawal is delayed.

Amount: €1,300

SG Casino
Submitted: 28 Jan 2025
Case opened Current status

Waiting for casino to reply

5d 20h 20m 31s

Case summary

The player from Greece has been waiting for 20 days to withdraw funds from SG Casino, receiving daily updates about a workload issue but no other information.

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Translation

Good evening, it has been 20 days since I initiated a withdrawal at SG Casino, and every day they tell me there is a workload issue without mentioning any other problem. They just tell me to be patient a little longer.

Automatic translation:
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Dear Nikoskiosa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

Good morning, I have not made any withdrawals from this company, I have not made my winnings with bonuses and honestly I can't believe it because they are not making my withdrawals. I have reached desperation. I want my money. I am not asking for anything unreasonable. All the company is doing is mocking me, telling me to be patient a little longer.

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Thank you for your reply, Nikoskiosa. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

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Good morning, my conversation with the company is daily and they just tell me to be patient because the finance department is very busy, the same money every day. They don't tell me to do something if possible.

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file Will anyone help me? They make fun of me every day.

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Thank you very much, Nikoskiosa, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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Dear Nikoskiosa,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the SG Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear SG Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

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Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Waiting for approval
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Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

SG Casino has 5d 20h 20m 31s to reply

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