SG Casino - Player's withdrawal is delayed.

Good evening, it has been 20 days since I initiated a withdrawal at SG Casino, and every day they tell me there is a workload issue without mentioning any other problem. They just tell me to be patient a little longer.

Dear Nikoskiosa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, I have not made any withdrawals from this company, I have not made my winnings with bonuses and honestly I can't believe it because they are not making my withdrawals. I have reached desperation. I want my money. I am not asking for anything unreasonable. All the company is doing is mocking me, telling me to be patient a little longer.

Thank you for your reply, Nikoskiosa. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good morning, my conversation with the company is daily and they just tell me to be patient because the finance department is very busy, the same money every day. They don't tell me to do something if possible.

Will anyone help me? They make fun of me every day.

Thank you very much, Nikoskiosa, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Nikoskiosa,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the SG Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear SG Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Please, I want my winnings finally.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The upload was successful, thank you very much for the effort you made to help me.

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawals have been paid out.

We sincerely apologize for any inconvenience caused by the delay.

Best regards,

SGCasino team

Greetings all.

Dear SGCasino, Thank you for your cooperation.

Thank you, Nikoskiosa, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru