The player from Germany faced repeated cancellations of his €1000 withdrawal despite trying different methods as advised by support. Although deposits worked seamlessly, he was unable to complete the withdrawal process. After confirming successful KYC verification and that his winnings were without a bonus, the issue was resolved as the player received his funds. The complaint was marked as 'resolved' in the system.
Legiano Casino - Player's withdrawal attempts are delayed.
Amount: €1,000
Legiano Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 hours ago
Public
Public
4 hours ago
Translation
Good morning,
I have tried several times to withdraw my winnings of 1000 Euros, but each time it was canceled.
I have also contacted support multiple times and I was repeatedly told that I need to use a different withdrawal method.
I did that, and it still didn't work.
Then I was told to try it via the Chrome browser, but I am always logged in through it.
When depositing, every method works perfectly.
I really don't know what else to do.
Kind regards,
Denis
Automatic translation:
Public
Public
3 hours ago
Dear Denx610,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 hours ago
Translation
No, wanted to pay out something for the first time
Completed the KYC verification at the very beginning
Winnings were without bonus
Greetings
Automatic translation:
Public
Public
2 hours ago
Translation
There is news, I just got the money transferred
Thank you very much for your effort
Have a nice day
Automatic translation:
Public
Public
2 hours ago
Dear Denx610,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
