SG Casino - Player's withdrawal attempts are delayed.

For almost a month now, I have been trying to withdraw my winnings from an online bet, but every time I try, it tells me there are issues with the provider and my request is rejected. In the past, I have successfully cashed out winnings from playing slots without any problems. But this time, nothing is working. I contacted support, and they advised me to change the payment method, so I tried both direct credit to my Mastercard and international wire transfer. Coincidentally, the notification that my payment has been rejected always comes on the fifth day, forcing me to wait another week before trying again. Is there really no solution, or should I start questioning the platform's integrity?

Dear ilariodamuri,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Which payment method have you previously used for successful withdrawals?

Are you selecting withdrawal methods that have already been fully verified through KYC?

Could you please provide screenshots showing the withdrawal options available in your account, as well as any error messages or emails you’ve received after a failed withdrawal attempt?

If possible, please forward any relevant email exchanges or chat transcripts with customer support about the technical issues you’re facing with your withdrawal requests to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ilariodamuri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After the fifth attempt and the various reports made, the payment was made to me, obviously after the transaction I immediately closed the game account with SG casino which I will never reopen again.

Dear ilariodamuri,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru