The player from Spain had requested a withdrawal of 500 euros, which remained pending. Recently, he faced continuous login errors despite changing the password multiple times and suspected that the account (with a 1030-euro balance) might have been compromised. The player confirmed that the account had not yet been verified, but the winnings were accumulated without a bonus. The Complaints Team resolved the issue as the player received the 500 euros withdrawal into his account.
Bankonbet Casino - Player’s account access is blocked.
Amount: €1,530
Bankonbet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Bankonbet Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Good morning, my name is Alejandro. On 06-01-2024, I opened an account at Bankonbet Spain and made a deposit of 100 euros. On 06-10-2024, I requested a withdrawal of 500 euros, which is still pending. Today, 06-12-2024, when I tried to access my account, I encountered an error. I have changed the password several times, but the error persists. Supposedly, the password was also changed through the chat, but I still can't access my account. I want to note that the account had a positive balance of 1030 euros. I have all the screenshots of the transactions and the balance. I had read very negative reviews about this betting site, but now I fear I'm experiencing it firsthand. If this issue isn't resolved and I don't get my money back, I will personally ensure that Bankonbet becomes known for its bad practices in Spain.
Automatic translation:
Public
Public
6 months ago
Dear Alexfaura,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which games did you focus on - slots, live casino, sports betting, etc.?
- Could you please advise if you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
6 months ago
Translation
Thank you for your time. I focused on sports betting, as for verification, the account is still not verified, I have asked several times in the online chat and they have told me that at the moment the account does not need verification (this is the first time this has happened to me). I accumulated the profits without a bonus. I still have the withdrawal without entering my account, now it doesn't say pending, now it says finished. Thank you.
Automatic translation:
Public
Public
6 months ago
Translation
I have to say that today, 06-15-2024, I have received the deposit of 500 euros into my account, so the case has been resolved and can be closed, I am modifying my Bankonbet review and its score, thank you for your attention.
Automatic translation:
Public
Public
6 months ago
Dear Alexfaura,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
