SG Casino - Player's withdrawal has been delayed.

I have been trying to withdraw my money for almost 20 days, and every day they come up with different excuses!

Dear Spyros1313,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you've been facing with your withdrawal over the past 20 days.

To help us better understand the situation and assist you more effectively, could you kindly clarify the following details:

• What was the reason provided by the casino for each of the delays or rejections of your withdrawal request?
• Have you tried using different withdrawal methods, or is there one specific method you are using for this process?
• Was any of the delay related to document verification, or are there any outstanding requirements on your account?

Your cooperation is important for us to move forward and resolve this issue. The more details you can provide, the better we can address your concerns with the casino.

If you have any relevant communication such as emails or chat logs with the casino, please feel free to forward them to petronela.k@casino.guru. This will help us investigate your case more thoroughly.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

They tell me there's no need for verification, specifically today is the 14th day, not the 20th!

and in the chat they keep telling me different excuses, that they have a large load of withdrawals, that the withdrawal is in an advanced stage while it is not yet due, and other things like that!

Can you please help me?

Keep making the same excuses!

Thank you very much, Spyros1313, for providing all the necessary information. I will now transfer your complaint to my colleague, Mirka (miroslava.d@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Spyros1313,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SG Casino representative to join this conversation.

Dear SG Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I haven't received anything yet!

and they continue to give me various excuses in the chat!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I haven't received my withdrawals yet, it's been a month

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out! 

We are looking into the matter and will provide updates as soon as possible.

Best regards,

SGCasino team

I have sent you all the documents for verification, and I sent you proof today from the bank for the card ending in 7027!

You've been bothering me for a month, I want my money that belongs to me!

Dear SG Casino,

Would you be able to provide clarification regarding the player's withdrawal problem?

Dear all,

Thank you for your patience!

Please be informed that the customer's withdrawals were processed successfully.

We hope this helps us reach the resolution of the case.

Best regards,

SGCasino team

Dear Spyros1313,

Could you please confirm, if you have received all of the withdrawals?

Thank you.

Yes, I got them!

Dear Spyros1313,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru