The player from Germany faced difficulties in withdrawing funds, as his request remained unprocessed, and he had not been able to reach customer support through chat or email for the past three days. After reporting the issue, it was confirmed that the player's case had been resolved. We marked the complaint as 'resolved' in our system following the player's confirmation of the resolution.
Bankonbet Casino - Player’s withdrawal request is delayed.
Amount: €230
Bankonbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Dear Team,
For several days now, I have been trying to withdraw money. My request has not been processed, and the chat has not been working for the past three days, making it impossible to reach any staff. I am also not receiving any responses via email. I really hope you can help mediate this issue. Best regards,
PS: Attached you will find proof of my request, as well as the error code displayed when attempting to open the chat ("Zendesk is Not available").
Automatic translation:
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1 month ago
Dear ballermanntoni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
I requested the withdrawal three days ago. This is my first withdrawal.
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1 month ago
Translation
Day 5 and still no payout… The chat just puts you off.
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1 month ago
Dear ballermanntoni,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
