The player from Germany faces difficulties in withdrawing funds, as his request remains unprocessed, and he has not been able to reach customer support through chat or email for the past three days.
Bankonbet Casino - Player’s withdrawal request is delayed.
Amount: €230
Bankonbet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 14h 37m 21s
Case summary
yesterday
Public
Public
2 days ago
Translation
Dear Team,
For several days now, I have been trying to withdraw money. My request has not been processed, and the chat has not been working for the past three days, making it impossible to reach any staff. I am also not receiving any responses via email. I really hope you can help mediate this issue. Best regards,
PS: Attached you will find proof of my request, as well as the error code displayed when attempting to open the chat ("Zendesk is Not available").
Automatic translation:
Public
Public
yesterday
Dear ballermanntoni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
