The player from Finland had experienced a delay in his withdrawal process from SG Casino, which had exceeded the standard processing time. Despite repeated assurances from the casino's customer service that his withdrawal was in process, the player had not received his funds. After the player lodged a complaint, we had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue. However, the player later confirmed that the casino had paid the withdrawal. As a result, the complaint had been successfully resolved and was subsequently closed.
SG Casino - Player's withdrawal is delayed.
Amount: €57
SG Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
I have withdrawn my money, but my withdrawal has not been completed for 4 days. When I asked the customer service, they said it will be completed. They always gave the same answers.
Please make my withdrawal. Normally, the withdrawal is completed within 3 business days, but it has passed within this period.
Please help me.
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7 months ago
Dear 5801451,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
SG casino has paid the withdrawal, the complaint can be closed, thank you for your help.
Automatic translation:
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7 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 5801451, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
