SG Casino - Player’s withdrawal has been delayed.

I am reaching out to request your assistance with a delayed payment issue concerning SG Casino. Since October 21, I have been waiting for the release of my winnings, which has now exceeded the casino’s stated processing timeframe. Despite multiple attempts to contact SG Casino’s customer support, I have not received a satisfactory response, and the issue remains unresolved.

Given your experience and connections with gaming platforms, your support in resolving this matter would be invaluable. This payment delay has raised serious concerns regarding the casino’s reliability. I kindly ask for your assistance in ensuring that SG Casino fulfills its payment obligations.

Thank you in advance for your help and prompt attention to my issue.

Dear rricsi03,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Kristina.

I'm reaching out because the last time I requested a withdrawal, about a month ago, it took three weeks to complete. Now I'm in the same situation again, and I don’t expect the waiting time to be any shorter this time either.

Thank you for your reply, rricsi03. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear rricsi03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.