The player from Greece had deposited money in Alf Casino, but the funds were never credited to her account. Despite sending a receipt through email and attempting to resolve the issue via live chat, she received no response and eventually could not log in to her account. After contacting us and providing the necessary documentation, the issue was resolved.
Alf Casino - Player’s account has been blocked and deposit not credited.
Amount: €20
Alf Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Alf Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
I make a deposit in Alf casino And the money has never credited in my account.
I tried to do something by their live chat but the only thing i managed is to send the receipt through email. By bank doesn't let me to take a screenshot or make a pdf as they asked. Nevertheless i managed to forward it as a note. From yesterday they haven't responded to my email and the worst now i can't login in to my account.
A message that it is forbidden appears!
I think this can be characterized as robbery.
Make a note that im from Greece.
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5 months ago
Dear panoszarn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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5 months ago
Translation
First of all, thank you for your time.
1. Yes, through the chat they informed me that the relevant department has been informed
2. it was my first deposit at this particular casino and indeed after an article that the particular casino on your site is highly secure!
3. I will forward you the receipt, of course.
please note that I am from Greece!
Automatic translation:
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5 months ago
Dear panoszarn,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
