The player from Germany is facing a delay in processing a withdrawal request submitted 18 days ago, despite having previously received timely withdrawals. He has contacted support multiple times but only receives vague assurances about his request being processed.
Legiano Casino - Player’s withdrawal is delayed.
Amount: €7,000
Legiano Casino
Safety Index:Very highSafety Index
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9.0
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 24m 18s
Case summary
3 hours ago
Public
Public
yesterday
Translation
Hello, I have been waiting for 18 days for my withdrawal to be processed, but unfortunately, nothing is happening. I have contacted support several times, but they always respond that I will receive my money and that the request will be processed as quickly as possible. Until now, I have always been satisfied with the casino. In September, my withdrawals were processed within 24 hours, and suddenly it doesn't work anymore. It appears to be quite untrustworthy now. Maybe you can help me. Kind regards,
Automatic translation:
Public
Public
6 hours ago
Dear macheeier,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Is your withdrawal request still pending in your casino account?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Sensitive attachment
Sensitive attachment
3 hours ago
Translation
Hello,
the profit was much higher and I was able to withdraw 7000 euros of it in October without any problems. I withdrew 500 euros a day for 14 days. After that, the monthly withdrawal limit of 7000 euros was reached. Now I have been waiting for my withdrawal to be processed since 11/01/24. (Image attached)
Payment is pending.
As far as I know, the win came with a bonus.
A picture is also included for verification.
I can't access the chat histories.
I have also sent you email traffic to your email address.
Edited
Automatic translation:
Casino Guru is examining the case
