The player from Germany won €4400 at SG Casino and was worried about potential payment delays or non-payment due to negative feedback about the casino. He also noted that the casino hadn't requested any verification documents yet and wanted to expedite the 14-day period to receive his winnings. We requested additional information from the player to proceed with the investigation. However, due to the player's lack of response, the complaint was rejected.
SG Casino - Player worries about delayed payout.
Amount: €4,400
SG Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Translation
Hello dear forum,
In the past few days, I have won a total of €4400 at SG Casino. After researching in your forum, I found that the feedback is relatively negative. Now I am worried that my money will either not be paid out or will be paid out very, very slowly. Additionally, the casino has not yet asked for any documents from me for verification.
I am filing this complaint now because I anticipate that this casino may cause problems. Therefore, I want to get through the 14-day period as quickly as possible.
I really hope I receive my money within the specified 3-day timeframe.
Otherwise, I will involve a lawyer. I hope you will support me in getting my money as quickly as possible.
Florian
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4 months ago
Hello florianmuehleisen98,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SG Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if it's your first ever withdrawal? Did you try to initiate the verification process by your own? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed no matter what the casino claims.
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
Hello,
I have not made a withdrawal from this casino yet. This is my first one.
I deposited credit without bonus credit. I asked in the chat whether documents were required from me or not. This was denied.
I am very skeptical that verification is not required for such sums.
I have already written to support by email and announced that I will not tolerate a processing time of several weeks (I have already threatened to get a lawyer involved)
I hope the casino responds quickly and processes my payouts.
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3 months ago
Hello florianmuehleisen98,
Since when is the withdrawal pending?
As stated above, the recommended time is 14 days no matter what casino or which payment provider you use.
