Legiano Casino - Player’s withdrawals are delayed.

I made my first withdrawal requests on 10/28, 10/29, and 10/30, and they still have not been approved. Every day, I am told the same thing—that they have a lot of withdrawal requests and there are delays, but they will approve them soon. They state that the account does not require further verification.

Dear Johnytsouk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal requests as they appear in your casino profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening, yesterday my 3 withdrawals were approved, of course 2/3 were canceled by my bank due to the limit of my card, now I have made other withdrawals and I am waiting

Dear Johnytsouk,

• Were your further attempts to receive your funds successful?
• Is there any way we may assist you at this time?

I resubmitted withdrawals on 14,15,16/11 and still waiting for them to be approved, my patience is starting to wear thin.

Thanks for the update.

Were the new withdrawal attempts processed yet?

Could you please share how much are you attempting to withdraw, and how much the casino already paid out to you since the complaint began?

Three withdrawals were approved on 12/23, I have received 2000€ and I am waiting for more and more but they are delayed once again

I understand your frustration.

Could you please share a screenshot of the most recent requested and processed withdrawals?

If you received any explanation from the casino about the delay, please share this information as well.

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

What is the point of sending you? The scammers of legiano get it but after 2.5 weeks, obviously on purpose, and you act as if everything is normal, so that people can come and play it

Dear Johnytsouk,

If we are to argue against the casino, the overview of the situation regarding your withdrawal would be very helpful. I encourage you to send the information I requested to my email or as screenshots here.

I appreciate your cooperation in this matter.

Thank you very much, Johnytsouk, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Johnytsouk,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Legiano Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I've been waiting for 11/12 withdrawals and they still haven't done anything, the company is really the worst.

And you continue to have good ratings for this casino, are you a scam too?

Dear Johnytsouk,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.

Respectfully,

Romi

Greetings all.

The casino requested to reopen this case.

Dear Legiano Casino,

Could you provide any additional information, please?

Thank you in advance.

Best regards,

Romi

Dear Johnytsouk,

We apologize as it is not in our interest to leave you unsatisfied with our website. We will try our best to help you in this situation.     

As per checking your account we can see lot of your previous withdrawals were processed and sent from side.

Regarding your current withdrawals which you have attempted recently should be processed at the earliest as possible.

We would also like to draw your attention to the following points of the General Terms and Conditions, which you accepted when creating your account on our website:

6.11:- All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

In your case the following limits apply:

(LEVEL 1) 500 EUR per transaction, every 24 hours / 7,000 EUR per month.

6.14 :-  The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.

However, please note we will try our best to process your withdrawal request at the earliest as possible.

Best regards,

Legiano Casino.

I hope you improve it, thank you.

Hello all.

Thank you, Legiano Casino.

Dear Johnytsouk,

Could you please confirm that you already have a pending complaint for the same issue here?

https://casino.guru/legiano-casino-player-s-withdrawals-are-delayed-at

Just to make sure that there was a duplicate complaint submitted, as I believe.

Thank you in advance.

Respectfully,

Romi

The issue has been resolved. Please close the complaint.

Thank you, Johnytsouk, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru