Legiano Casino - Player’s withdrawals are delayed.

I made my first withdrawal requests on 10/28, 10/29, and 10/30, and they still have not been approved. Every day, I am told the same thing—that they have a lot of withdrawal requests and there are delays, but they will approve them soon. They state that the account does not require further verification.

Dear Johnytsouk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal requests as they appear in your casino profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening, yesterday my 3 withdrawals were approved, of course 2/3 were canceled by my bank due to the limit of my card, now I have made other withdrawals and I am waiting

Dear Johnytsouk,

• Were your further attempts to receive your funds successful?
• Is there any way we may assist you at this time?

I resubmitted withdrawals on 14,15,16/11 and still waiting for them to be approved, my patience is starting to wear thin.

Thanks for the update.

Were the new withdrawal attempts processed yet?

Could you please share how much are you attempting to withdraw, and how much the casino already paid out to you since the complaint began?

Three withdrawals were approved on 12/23, I have received 2000€ and I am waiting for more and more but they are delayed once again

I understand your frustration.

Could you please share a screenshot of the most recent requested and processed withdrawals?

If you received any explanation from the casino about the delay, please share this information as well.

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

What is the point of sending you? The scammers of legiano get it but after 2.5 weeks, obviously on purpose, and you act as if everything is normal, so that people can come and play it

Dear Johnytsouk,

If we are to argue against the casino, the overview of the situation regarding your withdrawal would be very helpful. I encourage you to send the information I requested to my email or as screenshots here.

I appreciate your cooperation in this matter.

Thank you very much, Johnytsouk, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Johnytsouk,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Legiano Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi