The player from Germany faced an issue with their casino account as the casino requested a transaction history from MiFinity, which they had provided. The player initially struggled with account verification and communication with the casino, but the verification was ultimately completed successfully, and the cashout was processed to the player's e-wallet. The complaint was marked as resolved.
Legiano Casino - Player is struggling with verification.
Amount: €1,600
Legiano Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 month ago
Translation
The casino is requesting a transaction history from MiFinity, which I have provided. It contains all the necessary information. I haven't received any notification explaining what the problem is.
Automatic translation:
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1 month ago
Dear Ringo1488,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you are struggling to complete account verification in the casino, specifically your deposit method?
- Did you receive any particular instructions regarding the submitting of the proof?
- Could you please share your communication with the casino regarding the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
I can't provide him with any information because the live chat keeps saying I'll be informed by email. But I haven't received any email to date
Automatic translation:
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1 month ago
Dear Ringo1488,
Did the casino request the documents from you via live chat or email?
Could you please share any communication from the casino discussing the issue?
Could you please share a screenshot of your account indicating the verification status of your documents in the casino?
Thanks in advance for your reply.
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3 weeks ago
Dear Ringo1488,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
Do I understand correctly your verification was complete and your cashout reached your e-wallet?
Please let me know.
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2 weeks ago
Dear Ringo1488,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Dear Ringo1488,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
