SG Casino - Player faces delay in withdrawal process.

I have been trying to withdraw my winnings for over a month now. I still have not heard back from anyone after sending all the information needed for manual withdraw. I have emailed numerous times, and have started live chat with no help. It's been a month of playing back and forth with trying to access my winnings and getting a run around everytime.

Hello shredder91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SG Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Nick,

My account says it does not require verification at this time. I started a live chat a few times asking about it and they said it wasn't required. Which i thought was strange as every other sports betting site i have used required me to upload a piece of ID before withdrawing.

My winnings were with all real money no bonus money was used.

I spoke to the casino last night on live chat looking for a follow up on why i still haven't received any funds. I also asked about verification again just to rule everything out... The live chat agent said it has been sent to the relevant department (financial) and i am still waiting to hear back from them although its been over 2 weeks from sending all my banking information.

I have been dealing with this issue for a little over a month now with asking how to withdraw my winning till they finally sent an email to manually withdraw and then never heard from them again.

Thanks

Chris

Thank you shredder91 for all the information provided so far. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello shredder91,

This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SG Casino representative to join this conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Thank you Dominika, i appreciate the help with this issue 🙂

Thanks

Chris

Dear Customer,

Thank you for reaching out.

We would like to inform you that the manual payout of the balance has been initiated from our side. You will be additionally informed via email as soon as it is processed. We appreciate your patience.

Best regards,

SGCasino.com

Dear shredder91, do you have any updates regarding the withdrawal, please?

Hi Dominika,

Thanks so much for your help regarding this issue. I checked my banking and i did receive the $400 payment from SG Casino.

Thank you

Chris

Dear shredder91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru