SG Casino - Player’s withdrawal was declined.

Hi

i requested withdrawal on 20th October 2023 for $750 via interac

it was sent to interac gigadat for processing payment but gigadat rejected it on 20th oct because i dont have interac enabled.

i have been waiting for $750 either credit back to my casino account or sent to me via bank transfer.

Request 11039722 number have all the bank details

attaching gigadat response

i am just getting run down

Dear Aquarianheart2003,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue as Gigadat suggested? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had 1st withdrawal successful via bank transfer. Which i requested via email.

i deposited money via mastercard and withdrawal as mastercard is not available. Even bank transfer is not an option from portal.

i have been chatting with support many times.

sent the email chain

Hi

I have sent you few emails and chat conversations.

thanks for your help.

Thank you very much, Aquarianheart2003, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Aquarianheart2003,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear SG Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if you're still processing the funds that were returned to you after Gigadat Interac declined the payout to the player? WHen can the player expect their withdrawal request to be processed?

In case of any supporting evidence, feel free to to send it to my email natalia.b@casino.guru.

I'm looking forward to hearing from you.

Kind regards,

Natalia

Money was credited into my casino account just now. Please close this case as resolved. Thanks for your support

Dear Aquarianheart2003,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru