Skycrown Casino Review

The player from Australia is struggling to verify his account due to an issue with his original deposit card, which is now damaged and inaccessible. Despite reaching out to support, he continues to receive generic responses. The complaint was closed as the player stopped responding.

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia is experiencing difficulties with the verification process as he has submitted the required documents multiple times, but the process takes too long. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia complains about his deposited money not being credited to his casino account, despite the transaction being confirmed on the blockchain. The casino stated that the funds were eventually credited to the player's balance. Even though we assume that the issue was resolved, we rejected the complaint because the player stopped responding.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player had previously had successful withdrawals of smaller amounts but faced issues with a larger withdrawal. Despite multiple attempts to gather necessary information for investigation, the player did not provide sufficient details. As a result, we could not proceed with the case and had to reject the complaint.

The player from Germany won €20 using a no-deposit bonus and successfully implemented it. After meeting the wagering requirements with a balance of €270, the funds were allegedly set to €0. The player was not getting satisfactory responses from live support. Although we provided the player with an option to express himself, after gathering the necessary information, the complaint was closed as unjustified due to breaching the casino's terms and conditions - delayed rounds (bonus abuse). The casino acted correctly and in accordance with its terms and conditions.

The player from Australia has been facing issues with an online casino for the past six months. Despite sending over 50 emails and seeking assistance from live support, they have not received any replies or help regarding an issue with revoked bonus privileges. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Switzerland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's winnings were capped due maximum win limit on bonus. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from South Africa couldn't provide a document and then ended up playing all his funds. Later, the player's account was verified and he received the cashback bonus he was eligible for. We rejected the complaint because he lost the funds.

The player from New Zealand was unable to withdraw due to difficulties with the payment processor. 2 months after submitting the complaint, the casino made a manual withdrawal to an alternative payment method. The complainant confirmed that the payment was successfully credited to this payment method. The complaint is resolved.

The player from Germany is experiencing difficulties obtaining his promotional winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Australia is experiencing difficulties withdrawing their winnings due to ongoing additional verification. The casino responded and stated that the player had uploaded a document to confirm his deposit but removed it from the account before it could be reviewed. The player was asked to upload the document once more but there was no further response from them. Consequently, the complaint was rejected.

The player from Malta has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player’s attempts to close his account have been overlooked. Since the player didn't clearly state that the gambling problem is the reason for self-exclusion, we were forced to reject this complaint.

The player from Australia has requested a withdrawal one day prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Belarus was experiencing difficulties withdrawing his winnings due to the limited availability of payment methods. The player together with the casino found a solution and the player already confirmed the first payments have been successfully processed. We consider the complaint resolved.

The player from Germany had deposited 100 euros at Crownplay Casino and after playing through the bonus, had attempted to cash out 500 euros since March 29th, 2024. He had faced difficulties with the casino's chat support and was frequently logged out of his account. The player's withdrawal had been mistakenly sent to an old bank account. Despite multiple attempts to contact the casino and provide proof of the returned funds, the casino had claimed they never received the money. After waiting for several days, the casino had finally credited the funds back to the player's account. We had advised the player to be patient and cooperative during the withdrawal process, and the issue was eventually resolved.

The player from Hungary had reported a delayed payout from Crownplay Casino. Despite having reached out to the casino's support team twice, he had not received his winnings within the stated three business day period. After 12 days of continuous communication and insistence, the casino paid out his winnings. We had marked the complaint as 'resolved' in our system.

The player from Australia had attempted to withdraw $750 from the online casino a week prior but had not received her funds. The casino's customer service had not been helpful, either not responding or ending the chat sessions prematurely. The player's account had been verified, and the winnings had been accumulated from a $50 loyalty bonus after losing $800 with deposited funds. Despite multiple attempts to contact the casino, the player had received no concrete response. After two weeks, the player reported that the funds had been paid into her account. We confirmed this resolution and marked the complaint as 'resolved'.

The player from Hungary had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after the withdrawal request before filing a complaint, citing possible reasons for the delay such as the KYC verification process or a high volume of withdrawal requests. The player later confirmed that they had received their withdrawal. Consequently, the Complaints Team marked the complaint as 'resolved'.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We contacted the casino and it informed us that the player made a typo in his email address when requesting a withdarwal which caused some technical issues. However, the player requested a withdrawal via other payment method and the money was successfully credited to him, so we closed the complaint as resolved.

The player from Germany is experiencing some issues with bonus winnings, and the support is not being helpful. The casino admitted that the players winnings were debited by mistake, therefore they decided to refund the maximum winnings that the player could withdraw from this bonus.

The player from Germany has requested a self-exclusion due to a gambling problem. He believes that it shouldn’t be allowed to deposit funds into sisters casinos. The casino decided to issue the refund, therefore we marked the complaint as resolved.

The player from Netherlands is experiencing a blocked account, preventing him from accessing €5000. Despite contacting the casino, he receives the same response and his issue has been unresolved for 4 weeks. The issue has been resolved successfully.

The player from Australia made a $50 USD deposit through the payment provider "Paydo," but the funds were not applied to their casino account. After closing the account and requesting a refund, the casino asked for verification documents. However, the casino continues to delay the process and repeatedly asks for the same transaction proof. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After we contacted the casino, the player informed us that his account was finally verified and the winnings successfully paid out, therefore we closed the complaint as "resolved".

The player from Guyana was not able to withdraw her winnings via the preferred payment method. The casino processed the payment manually, but the player claimed she have not received the payment of the disputed amount. After an investigation, the player's bank confirmed she received the payment from the casino. The amount of received payment differed from what the player expected, due to differences in currencies' exchange rates. The complaint is resolved.

The player from Germany had won a large sum of 10,000€ at Goodman Casino. The first two withdrawals of 2,500€ each had been received, but the remaining amount had been delayed without a clear reason from the casino. The player had contacted the casino repeatedly and had received generic responses, despite the casino's terms which stated withdrawal limits of '5,000€/day and 10,000€/week'. After we had contacted the casino, they claimed it was a technical error and forwarded the issue to their payment provider. Eventually, the player confirmed that he had received the remaining 5,000€. The casino thanked the player for his patience and confirmed the successful transactions. We then closed the complaint as 'resolved'.

The player from Switzerland is encountering delays in withdrawing 5,000 Euros, which is within the daily limit. The player still has 19,000 Euros waiting to be paid out. They also have concerns about the casino's responses and inconsistent information about payment timeframe. We contacted the casino, but before it replied, the player informed us about getting payments and asked to consider the complaint to be resolved, so we closed it accordingly.

The player from Switzerland is facing difficulties with account verification for withdrawals because of the change in residential address. The casino keeps rejecting the documents because it doesn't match with the registered address. The complaint was resolved as the player verified himself and received the money from the casino.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland is dissatisfied with the withdrawal process. After requesting a withdrawal, the player's account was blocked without explanation. The casino responded and stated that the account was closed for responsible gaming reasons, but that the player would still receive payment of their balance. The casino then stated that due to the reason for the account closure, the funds could only be paid by bank transfer and so payments would be sent weekly. Eventually, the player received payment in full and the complaint was resolved.

The player from Japan has deposited money into casino account, but the funds seem to be lost. Together with help of the casino representatives the player received his deposit into his casino account and the complaint is resolved.

The player from Germany managed to win 20000€ and made a successful initial withdrawal of 5000€. The rest of his withdrawals have been pending without clear reasons from the support chat. The issue has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.