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OverviewBonusesUser reviews36Safety Index explainedDiscussion140Payment methods43
Skycrown Casino Review
In this review, Skycrown Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Skycrown Casino has an Above average Safety Index of 7.8, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Read our Skycrown Casino review to discover more about this casino and decide whether it is a suitable option for you.
Is Skycrown Casino fair and safe? Safety Index explained
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Skycrown Casino, we meticulously evaluated and analyzed the Terms and Conditions of Skycrown Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Considering our estimates and the factual data we have collected, Skycrown Casino appears to be a very large online casino. This casino has a low value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
To our knowledge, Skycrown Casino is absent from any significant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
On the whole, also considering other contributing factors in our assessment, Skycrown Casino has achieved a Safety Index of 7.8, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Note: To the best of our knowledge, Skycrown Casino is associated with 15 other online casinos. The Safety Index of Skycrown Casino takes into account the qualities of all the interconnected online casinos. This connection has resulted in a decreased Safety Index.
T&Cs of Skycrown Casino evaluated
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Skycrown Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Skycrown Casino player complaints
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 9,122 black points in total, out of which 9,122 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Skycrown Casino user reviews and feedback
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
The user satisfaction feedback of Skycrown Casino shared by 36 users has resulted in a Terrible User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Company information and licenses of Skycrown Casino
Skycrown Casino is in the ownership of Hollycorn N.V. and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Skycrown Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Withdrawal limits, win limits, and payment method options
Skycrown Casino supports 43 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Sofort Banking, eps-Überweisung, Neosurf, Bitcoin (BTC), AstroPay, idebit, Siru Mobile, Bank transfer, ApplePay, Flexepin, Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Ripple (XRP), Tether (USDT), Tron (TRX), Coinspaid, CashtoCode, Bank of Ireland, Allied Irish Banks (AIB), ING Bank, Ulster Bank, Interac e-Transfer, Cashlib, Interac, MyBank, Jeton, PayID, eZeeWallet, Rapid Transfer, Binance Coin (BNB), VenusPoint, Cardano (ADA), MuchBetter, Pay4Fun, MiFinity, Bitcoin Cash (BCH).
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 5,000 per day
No win limit
EUR 10,000 per week
EUR 30,000 per month
USD 5,000 per day
USD 10,000 per week
USD 30,000 per month
NOK 50,000 per day
NOK 100,000 per week
NOK 300,000 per month
CAD 7,500 per day
CAD 15,000 per week
CAD 45,000 per month
AUD 7,500 per day
AUD 15,000 per week
AUD 45,000 per month
BRL 32,500 per day
BRL 65,000 per week
BRL 195,000 per month
INR 425,000 per day
INR 850,000 per week
INR 2,550,000 per month
JPY 650,000 per day
JPY 1,300,000 per week
JPY 3,900,000 per month
NZD 7,500 per day
NZD 15,000 per week
NZD 45,000 per month
PHP 290,000 per day
PHP 580,000 per week
PHP 1,740,000 per month
PLN 22,500 per day
PLN 45,000 per week
PLN 135,000 per month
ZAR 90,000 per day
ZAR 180,000 per week
ZAR 540,000 per month
BTC 0.3 per day
BTC 0.6 per week
BTC 1.8 per month
DOGE 71,150 per day
DOGE 142,300 per week
DOGE 426,900 per month
LTC 75 per day
LTC 150 per week
LTC 450 per month
ETH 4.35 per day
ETH 8.7 per week
ETH 26.1 per month
BCH 50 per day
BCH 100 per week
BCH 300 per month
XRP 14,400 per day
XRP 28,800 per week
XRP 86,400 per month
USDT 5,000 per day
USDT 10,000 per week
USDT 30,000 per month
TRX 98,000 per day
TRX 196,000 per week
TRX 588,000 per month
BNB 22 per day
BNB 44 per week
BNB 132 per month
ADA 20,300 per day
ADA 40,600 per week
ADA 121,800 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Skycrown Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
German
Italian
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Skycrown Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Skycrown Casino has an average customer support.
Skycrown Casino casino games and slots
Skycrown Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 138 providers. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Lucky Games, PearFiction Studios, Fantasma Games, Old Skool Studios, Turbo Games, Platipus, Slotopia, Lucky Streak, Trusty Gaming, Mancala Gaming, Boomerang Studios, All For One Studios (ALL41), OneTouch, Northern Lights Gaming, Reevo, Mascot Gaming, Four Leaf Gaming, Triple Edge Studios, Amusnet, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Neon Valley Studios, Max Win Gaming, Iconic21 (BETER Live), Pulse 8 Studios, Peter & Sons, AvatarUX, Live88, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Aurum Signature Studios, Games Global, Winfinity, Stormcraft Studios, 4ThePlayer, Spin Fury Gaming, Tornado Games, Smartsoft Gaming, Prospect Gaming, Swintt, Win Fast, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Bulletproof Games, Ad Lunam, Reflex Gaming, GONG Gaming Technologies, Ace Roll, Spribe, Fortune Factory Studios, Gamomat, TrueLab Games, Spearhead Studios, NowNow Gaming, Bang Bang Games, Foxium, Buck Stakes Entertainment, SlotMill, Onlyplay, Crazy Tooth Studio, Oryx Gaming, Nucleus Gaming, Gaming Corps, VoltEnt, Switch Studios, Gamebeat, Koala Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Fazi, SpinPlay Games, Retro Gaming, Neko Games, Gold Coin Studios, Winspinity, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, InOut, PatePlay, Clawbuster, Snowborn Games, Electric Elephant, 7Mojos, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Ka Gaming.
Skycrown Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. We currently have 21 bonuses from Skycrown Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: For more information about this casino's offers, check out our separate page dedicated to Skycrown Casino bonuses.
Read more
Read less
Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(43)
Payment methods (43)
Withdrawal limits
per month
$30,000
per week
$10,000
per day
$5,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(3)
All website languages
EnglishGermanItalian
English customer support
All languages
(2)
All customer support languages
EnglishGerman
No live chat
Game providers
Show all
(138)
Game providers (138)
Casino screenshots
Positives
Extensive collection of games from multiple providers
Multiple currencies in one account
Various responsible gaming options available
Live dealer games are available
Negatives
Skrill and Neteller depositors cannot claim welcome bonus
Not all of the terms and conditions are translated to the language option provided on the website
Browse all bonuses offered by Skycrown Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(36)
User reviews of Skycrown Casino
This is a place to share experience with Skycrown Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I am extremely disappointed with my experience at SkyCrown Casino. I have been trying to withdraw my winnings, and despite providing every legally available document, the casino keeps blocking my withdrawal by demanding something that does not exist in Canada.
I made my deposit using a Canadian Debit Mastercard. In Canada, bank statements do NOT show debit card numbers due to strict fraud-prevention rules. Only credit card statements show card numbers.
Despite explaining this many times, SkyCrown keeps insisting on a bank statement showing my debit card number — a document no Canadian bank can produce.
Here is what I have already provided:
A bank-stamped letter confirming my full name, account number, and the debit card ending in xxxx
Proof of the 308.86 CAD deposit, which appears correctly as WRDMOX
The correct banking details for withdrawal (Institution xxx, Transit xxxx, Account xxxxxx)
Confirmation that a new debit card with my name is on the way
Still, they keep saying my documents are "not suitable," giving the same copied response, and completely ignoring the reality of Canadian banking rules.
Their latest reply even claims that "every bank provides such statements," which is simply false for Canada. This shows a lack of understanding — or worse, an attempt to avoid paying.
This behavior feels like a deliberate attempt to avoid paying legitimate winnings.
I have played at many online casinos, and I have never experienced anything this frustrating or unreasonable. Their customer support shows no understanding, no flexibility, and no willingness to work with real banking rules.
I have played at many casinos and never had this kind of experience. SkyCrown’s verification demands feel unreasonable, obstructive, and designed to delay or deny legitimate withdrawals.
I am hoping Casino Guru can help, because SkyCrown clearly has no intention to acknowledge Canadian banking procedures or process my winnings fairly.
Nothing positive
no intention to release withdrawals
poor customer service
Skycrown Casino
Dear Sidd19834,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustration regarding withdrawal and verification procedures. We understand how important it is for the process to be clear and fair.
At Skycrown Casino, we strive to maintain a secure and transparent system for all players while complying with regulatory requirements. We recognize that requirements can sometimes feel cumbersome, and we appreciate your patience as we work to provide a smooth and reliable experience.
If you have any further questions or need assistance, please don’t hesitate to reach out directly to our support team at [email protected]. Our team is here to help and will do their best to provide guidance and support.
Enjoyed playing at casino, when I was a member before I was barred, delayed, excluded without my knowledge or permission. But, that the least of my concerns... Chasing support and casino since November last year. Support just does not support, don't even think there is anyone behind support! Truly I don't, I've had email replies from support that are completely unrelated or irrelevant! Continue to apologise and so so sorry for extended delays, ask me to show patience, even after 330 days if waiting and thousands of emails sent to and fro! Inform you via email that an email will arrive very soon, 13th July fines ri mind, the exact same email came the other day telling me the exact same thing, that an email will arrive very soon... They are full of shit, and why u don't believe anyone is even behind support!
No support, lie, thieving my money, tell in circles, don't answer any of my questions or concerns
Skycrown Casino
Dear Mikeee33y,
Thank you for sharing your feedback. We are very sorry to hear about the frustrations you’ve experienced with your account and the delays in communication. This is certainly not the level of service we aim to provide, and we understand how difficult such delays can be.
Please know that our support team is committed to assisting all players, and we take your comments seriously. To resolve your concerns more effectively, we encourage you to contact us directly at [email protected] so that our team can review your case and provide a thorough response.
We appreciate your patience and hope to restore your confidence in our service.
Do not expect to get any money deposited back. They take money quick no problems. To get your money back the verification is actually impossible. They want evidence of deposit with a time stamp..no bank statement has the time.. so you go around in circles....You give them exactly what they ask for and they ask for the same thing again....Absolute scam.
take money easily
fun to play
Do not expect to get paid
absolute scam youll never get your money back
verification is impossible.
Skycrown Casino
Dear Jodie83,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please be assured that our verification process is designed to ensure the security of all player accounts and transactions.
We understand that some documentation requirements can feel frustrating, and our support team is always available to guide players through the process to help complete withdrawals successfully.
If you would like us to look into your case in more detail, please contact our support team at [email protected], and we will be happy to assist you.
SkyCrown Casino – You’ll Have to Fight to Get Paid
I’ve been playing at SkyCrown Casino for over a year and have deposited around $25,000 or more. I’ve made four successful withdrawals of $1,000 each—but each one took about 3 weeks to process.
In August 2025, I had several big wins: $10K, then $17K, and most recently $20K on August 1st. I requested two withdrawals of $7,500 (total $15K). That’s when I noticed you can now recall your pending withdrawals—something that wasn’t allowed before. Unfortunately, I fell for it. While waiting, I got frustrated and recalled the funds, played a bit, and ended up losing everything.
Determined not to repeat that, I tried again and split the next withdrawal into smaller amounts: three $2,000 withdrawals, one $1,500, and one $1,000. I played $500 from the $1.5K and tried to withdraw the rest. But the $1,000 got rejected because I selected Mastercard instead of bank transfer (even though my other withdrawals were via bank and are still pending).
When I contacted my VIP manager, she suggested I recall and re-request the withdrawals in smaller amounts—which I had already done. I asked why the other pending withdrawals haven’t been processed. No reply.
Let’s be real: the games are fun, but if you can’t get your winnings, what’s the point? SkyCrown seems to intentionally delay payouts, especially if they sense you’re a regular or impulsive player. It feels like they’re waiting for you to crack and gamble the money back—and many probably do.
If you’re not prepared to wait weeks, chase support, or make public complaints on third-party review platforms, you probably won’t get paid. That’s the harsh truth.
I have all the screenshots and evidence to support everything I’ve said. Once I receive what I’m owed, I’ll be closing my account for good. I was a daily depositor, but they clearly don’t value loyal players—just your money.
This is my honest warning to anyone thinking of playing: don’t waste your time or money unless you’re ready to fight for every dollar you win.
Good selection of games to lose on
Extremely slow withdrawal process
Skycrown Casino
Dear Bkjk33est2097,
Thank you for taking the time to share your detailed experience with us. We are truly sorry to hear about the frustration you have faced, particularly regarding withdrawal delays and the difficulties you have described.
We want to assure you that every withdrawal request is carefully reviewed and processed in line with our security and compliance procedures. However, we also recognize that extended processing times and unclear communication can be very discouraging. We sincerely apologize for the inconvenience this has caused.
Please rest assured that we take your concerns seriously, and our team remains available to assist you directly. If you would like us to check the current status of your withdrawals, kindly reach out to us at [email protected] so we can follow up in detail.
We appreciate your patience and your loyalty as a long-term player, and we regret that your recent experience has not reflected the standards we strive to maintain.
I can not see how this Casino could possibly get any decent reviews? They stall you, with your withdrawals with their vip managers asking for screenshots of your deposits in UTC time when you are in a completely different timezone. The managers promptly return correspondence in the beginning but if you win a substantial amount such as I did, you will find a good 14 hours to 48 hours delayed replies from them when you attempt to withdraw. Camille my manager made me feel so terrible for wanting to withdraw money that I rightfully won, I actually got severe depression and in anger and sorrow played the money back through as they made it clear that is what they wanted. Don't be fooled, they will pay you out smaller amounts like $6000 and such but when you hit the higher amount like $42 000 like I did they make it as hard as they possibly can to get any of it until the point you just give in and play the money back through. I have evidence of screenshots from the conversations between Camille the manager and myself and when anyone reads it, they immediately have the opinion that they ad no intention of paying out the withdrawal but wanted the money to be played back in. DO NOT RISK THIS SHEISTY PACK OF IDIOTS.
Nothing
The stalling of withdrawals by the VIP managers
No care or urgency by the support agents in live chat when making a complaint or enquiry in regards to withdrawals
Deceptive manager named Camille
Skycrown Casino
Dear Rampage36,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience, and we deeply regret that you felt disappointed during your withdrawal process.
At Skycrown Casino, we are fully committed to creating a fair and transparent gaming environment for all our players. While we understand that additional verification steps — such as requesting deposit confirmations in UTC — can be inconvenient, they are part of our regulatory obligations designed to protect both our players and the integrity of the platform.
We sincerely apologize if you felt pressured or unsupported at any point during your interaction with our VIP team. This is never our intention. Delays in response can sometimes occur due to high volumes or the need for thorough checks on larger transactions, but we are constantly working to improve response times and communication clarity.
Please know that we take your concerns very seriously, and we would be happy to review your case in more detail. You are welcome to contact us at [email protected] for a more in-depth resolution.
Thank you again for your feedback — it helps us improve, and we remain dedicated to ensuring all our players feel respected and valued.
So at the beginning you win well, sometimes you lose and sometimes you win, but then you just get ripped off!! Much worse is the VIP unfriendly, tells you what you want Dad Casino, could only pay out every 30 days (serious) Then I wanted to self-exclude, I should just accept the break (the end)!! Only when I wrote that this had to be respected was the account closed!! Very dubious shop, after a win nothing comes, and I mean nothing!
Also am Anfang gute Gewinne , mal verliert mal gewinnt man , aber hier wird man dann nur noch abgezockt !! Viel schlimmer ist der VIP unfreundlich , sagt einem dann was man will Dad Casino , könnte nur alle 30 Tage auszahlen ( seriös ) Dann wollte ich selbstauschluss , ich solle einfach die Pause akzeptieren ( Schluss ) !! Erst als ich geschrieben habe das man das zu respektieren hat , wurde das Konto geschlossen !! Sehr unseriöser Laden , nach einem Gewinn kommt nichts , und zwar wirklich nichts !
Only good at the beginning, then unfriendly and fraudulent
Nur am Anfang gut danach unfreundlich und Betrug
Not recommended
Nicht zu empfehlen
VIP underground
VIP unterirdisch
Skycrown Casino
Dear Biancale4,
We appreciate your feedback and understand your skepticism given the mixed reviews. We want to assure you that we are committed to a fair and efficient gaming experience.
Congratulations on your latest win! We hope your verification process went smoothly. We understand the importance of timely withdrawals and work actively to ensure your experience is a positive one.
We appreciate your flexibility in trying different payment methods and submitting the required documents. These steps help us maintain a safe gaming environment and ensure a smooth withdrawal process.
Congratulations again on your win and we hope you have a positive experience with our casino. Thank you for choosing us for your gaming entertainment and we look forward to serving you in the future.
Best regards, SkyCrown Casino Team
Liebe Biancale4,
Wir freuen uns über Ihr Feedback und verstehen Ihre Skepsis angesichts der gemischten Bewertungen. Wir möchten Ihnen versichern, dass wir uns für ein faires und effizientes Spielerlebnis einsetzen.
Herzlichen Glückwunsch zu Ihrem letzten Sieg! Wir hoffen, dass Ihr Verifizierungsprozess reibungslos verlaufen ist. Wir wissen, wie wichtig pünktliche Auszahlungen sind und arbeiten aktiv daran, sicherzustellen, dass Ihre Erfahrung positiv ist.
Wir schätzen Ihre Flexibilität beim Ausprobieren verschiedener Zahlungsmethoden und beim Einreichen der erforderlichen Dokumente. Diese Schritte helfen uns, eine sichere Spielumgebung aufrechtzuerhalten und einen reibungslosen Auszahlungsprozess zu gewährleisten.
Nochmals herzlichen Glückwunsch zu Ihrem Gewinn und wir hoffen, dass Sie eine positive Erfahrung mit unserem Casino machen. Vielen Dank, dass Sie uns für Ihre Gaming-Unterhaltung ausgewählt haben, und wir freuen uns darauf, Sie auch in Zukunft zu bedienen.
I have used this casino for a couple of years and when I win and withdrawal it won't let me withdraw back to bank card I deposited from i have to do bank transfer and it takes the full 7 working days i am waiting on over 10 grand
Good games
Slow payments
Skycrown Casino
Dear Garbs8880,
Thank you for taking the time to share your experience and for being a long-time player with us — we truly value your loyalty.
We understand how disappointing delays can be, particularly with larger withdrawals. While we strive to process all requests swiftly, certain payment methods may occasionally be temporarily unavailable due to technical or provider-side limitations. In these cases, bank transfer is offered as a secure alternative, although we recognize that the processing time may take longer than expected.
If you have any concerns or need further assistance, please don’t hesitate to contact our support team at [email protected] — we’re always here to help and ensure you have the best possible experience.
We appreciate your patience and understanding, and we’re here to support you every step of the way.
If I could give zero stars, I would. SkyCrown Casino is hands down the most dishonest, shady, and unprofessionalgambling site I’ve ever dealt with. I deposited money through crypto, followed all their rules, and guess what? They stole my deposit and are now making up excuses to avoid paying me. First, they tried to tell me my deposit was "too small"—which is a complete LIE because I have video proof showing I met their minimum deposit requirement. Their own website says the minimum for XRP is 0.001, and I deposited more than that. So what’s the excuse now, SkyCrown?Then they hit me with the classic "funds were lost" excuse. Oh, really? You took my money, it reached your wallet, but now it’s magically gone? Sounds like a straight-up scam. Oh, and let’s not forget their non-existent customer support. They take their sweet time responding, and when they do, it’s just copy-pasted nonsense. They refuse to actually investigate or take accountability.BEWARE: If SkyCrown decides they don’t want to credit your deposit, you’re screwed. They can claim whatever they want, and they won’t give you your money back.This site is a fraudulent, unethical, and unreliable casino that will gladly take your money but won’t hesitate to make it disappear when it benefits them. Save yourself the headache and go somewhere legit.
We’re truly sorry to hear about your experience and understand how upsetting this situation must be. Your concerns are taken seriously, and we never want any player to feel ignored or unfairly treated.
Please rest assured that we do not withhold funds without cause. Every transaction on our platform is handled with care, and strict internal procedures are followed to ensure transparency and fairness. That said, if there has been any issue with your crypto deposit, we would like to investigate it thoroughly and resolve it as quickly as possible.
To do this, we kindly ask you to contact our support team directly at [email protected], including any relevant transaction details or proof. This will help us track your case properly and provide a fair resolution.
We genuinely appreciate the opportunity to make things right and hope to regain your trust.
In order to cash out my winnings, I needed to complete the verification process which was straight forward in providing identification information.
I was declined after providing my bank details, address and passport information, there was a consistent rejection of information I further provided at their request. This level of review from SkyCrown Online Casino appears to be a delay tactic to not pay out winnings. I deleted all documents uploaded to my SkyCrown account, and deleted SkyCrown from my computer. I have blocked their email address. I want no further contact from them.
I would not recommend SkyCrown to anyone.
Verification process was excessive and without logical decisions.
Delay tactics in verification process to avoid payment of winnings.
Multiple request for the same information after continued rejection.
Skycrown Casino
Dear mhonan508,
Thanks for your review!
We're very sorry to hear about your negative experience during the account verification process and using our Casino.
Please note that all players agree to complete the mandatory verification process before withdrawal as stated in our terms and conditions. This process is crucial to ensure the safety of both our players and the Casino. Therefore, all requested documents must strictly meet the required criteria.
We strive to make this process as easy as possible, but we understand that difficulties may arise, and we sincerely apologize for this. It is never our intention to delay withdrawals, and we are committed to ensuring that our verification process is fair and transparent.
If you ever decide to reconsider your decision, our support team is ready to help resolve any issues you may have. You can contact us via live chat or email at [email protected].
Once again, we apologize for any frustration this has caused and look forward to regaining your trust!
Protect your money AND your Identification documents and DO NOT play with this casino. Find a different casino.
Poor customer service. Below POOR gameplay. Fake promotions. Support staff automated Ai - no real human interactions. No help offered. No escalation process.
You will never win when depositing with your own funds. Wins only occur with bonus money and wins on bonuses are capped at low values.
This casino falsely advertises fast payouts for clickbait. Find a different casino.
POOR Game Play
POOR Customer Service
Scam Website
Fraud
Skycrown Casino
Dear Leecee,
Thank you for sharing your feedback! We are sorry to hear that this was your experience, that is not the norm we strive to keep.
We apologize if our customer service did not meet your expectations. Please note that only real human agents support our customers.
We want to hear your issue and make it right. Please contact us directly at [email protected] with more details, and we will do our best to resolve the problem promptly.
We highly appreciate that you are taking the time to leave a review and hope to regain your trust!
Been playing for more than 2 years here now, the games are amazing. Withdrawal time also decent but now I can never win here. Deposit multiple times everyday but can't win to withdraw.
Now it feels like deposit your money and forget about it.
Good games
Despite complaints from others withdrawal was good , don't remember last time I withdrew, I deposit every day
You will never win
RTP is a lie
Just plain truth, you will never win once you start playing regularly here.
Skycrown Casino
Dear thapaprabin10,
Thank you for your continued loyalty and for taking the time to share your feedback with us. We're glad to hear that you've found our games enjoyable and that you've had positive experiences with our withdrawal process.
We understand your frustration regarding your recent gaming sessions and the perception that winning has become elusive. We want to assure you that our games are designed to be fair and random, adhering to strict regulations and standards. However, we acknowledge that luck can fluctuate, and winning streaks may vary for each player.
We encourage you to reach out to our dedicated support team at [email protected]. They are available to assist you with any concerns you may have regarding your gaming experience, including strategies for improving your chances of winning and addressing any technical issues you encounter.
Your satisfaction is paramount to us, and we're committed to providing you with the best possible gaming experience. We hope to regain your trust and restore your enjoyment of our casino.
Do not fall for them!!!! Use somewhere else than this same with all this review the verification process is just rediculous ive uploaded tons of file that will prove them thats you. Even police doesnt need all that to prove its you. The verification process took forever. They saying same. Over and over now after verification think about withdrawal thats a bait to scam. They all say same bulls**t but nothing is happening. SAVE YOURSELF!!
As far as I can see, your documents are pending. Please, wait until they are checked by our Finance Department. If we need any additional information, we will contact you via email.
Scam
Verification impossible
WithdrAwal false hope, not gonna happen
Skycrown Casino
Dear miketomboc0024,
We appreciate you reaching out and expressing your concerns. We apologize for any inconvenience you've experienced during the verification process, and we understand the frustration it may have caused.
To ensure the security of our platform and comply with regulatory requirements, we do have a verification process in place. While we strive to make it as smooth as possible, we understand that delays can be frustrating. We assure you that our team is diligently working to review the documents you've provided.
If you have any specific concerns or need assistance with the verification process, we recommend reaching out to our support team at [email protected]. They will be happy to assist you, provide updates on the status of your verification, and address any additional information needed.
We value your feedback and apologize for any inconvenience caused. Thank you for your patience and understanding.
Very very very poor experience used quite a few of these and never had such a difficult time getting verified it's one thing after another I've seriously uploaded over 20 files, these guys could easily steal my information I feel like an idiot,seriously avoid this site like it's cancer I've used alot of gambling sites and it's normally a 5 minute process to get verified and skycrown make it take weeks I give up,now im just here to warn people so they don't go through what I did.
None
It's easier to get dual citizenship than it is to get verified I'm not even exaggerating
Skycrown Casino
Dear spigggggggggg,
Thank you for taking the time to share your experience with us, and we sincerely apologize for the challenges you've encountered during the verification process.
We understand the frustration you must be feeling, and we want to assure you that your concerns are taken seriously. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We apologize for any inconvenience caused by the extended verification process. We aim to balance thoroughness with efficiency to ensure a secure gaming environment.
To expedite the resolution of your verification, we kindly ask you to contact our customer support team at [email protected] with the necessary information. Our dedicated team is committed to assisting you promptly and ensuring that your concerns are addressed to your satisfaction.
We understand the importance of a smooth verification process, and we are actively working to improve our procedures based on feedback such as yours. Please be assured that your information is handled with the utmost care, and we take your privacy seriously.
Once again, we apologize for any inconvenience you've experienced. Your feedback is vital in helping us enhance our services.
I am not sure about the bad reviews. I played with this Casino recently and has been paid multiple times.
The only thing I noticed is that after a win, you don't get another hit even after trying different slots with different bets which I find a bit odd.
After winning $3500 for a $200 investment, I played again for $500 after the money landed on my account and never won anything. I guess that’s Gamble or unlucky streak? Who knows… but customer service is good, just 50/50 with games after trialling 100 spins with zero winnings couple of days after the big win.
customer service
Game keeps lagging
Doubtful winning second time around
Skycrown Casino
Dear kcl30,
Thank you for taking the time to share your positive experience with our casino! We are thrilled to hear that you have enjoyed playing with us and have received multiple payouts.
We appreciate your feedback regarding the observation about not getting another win after a successful round. We understand that the gaming experience can vary, and we strive to provide a fair and enjoyable environment for all players. Your input is valuable to us, and we will certainly take it into consideration as we continuously work to enhance our services.
It's not uncommon to encounter ups and downs in the world of gambling, and your perspective on the potential influence of luck or a gambling streak is well-noted. We're pleased to hear that you found our customer service satisfactory, as we aim to provide excellent support to our players.
Should you have any further comments, suggestions, or questions, please feel free to reach out to our customer support team. We value your patronage and look forward to providing you with more exciting and rewarding experiences in the future.
Thank you for choosing our casino, and we wish you continued success and enjoyment in your gaming endeavors.
my experience with this company has been challenging at best , depositing money is easy but withdrawing absolute nightmare . Doing the verification process is painful and frustrating at best , provided all docs required yet still not approved then they say ur missing this and that then u speak to their live chat where u will get the same 3 people who do not help at all but just copy and paste information that is not even relevant to your question , you will get more personality from a bot ! apparently finance are still to review yet no one knows how long it will take . so just sit tight ! very disappointing experience which why was always skeptical about offshore online gambling sites ! the site and platform isnt bad itself but the core process around movement of funds that should be most important needs some sort serious improvement! and their cust care team also need to ne better equipped with actually helping customers . i have been sending email to their support team , but they are also quite slow ..:: till then i just keep waiting so i can be verfied ! so i can take my dam winnings after losing so much ..
poor customer care
difficult to do verification process
Skycrown Casino
Dear philannoyed,
We are sorry to hear about the challenges you've faced. We truly aim for a smoother experience, especially with withdrawals and verification. Your feedback is vital in highlighting areas for improvement.
We understand the frustration surrounding the verification process and the delays in customer support response. Rest assured, your concerns are being taken seriously, and we're actively working to streamline these processes to enhance efficiency and responsiveness.
If there's anything specific you need assistance with or any pending verification issues, please reach out directly to our customer support team. Your situation will be a priority for us to resolve promptly.
We appreciate your patience and understanding during this time. Our goal is to ensure a more positive experience for you moving forward. Thank you for your feedback; it's crucial for us to address these issues and improve our services.
About a week prior to the 26th of July 2023 I won $1000 so I started the "verification " process. What a joke! After a couple of days talking to the live chat staff I had gotten nowhere until I started emailing them and after 5/6 emails I think I got an actual person to reply to me and within 2 hours I was verified. So on the 26th of July I withdrew $1000. Tomorrow will mark day 21 with no money! 21 days!! Every email is a generic response and identical to the email before it. Saying " Our finance department checks all withdrawals on the first come basis" witch means there are potentially hundreds of people still waiting on money.. They don’t like to pay out and clearly are hoping I will cancel my withdrawal and continue to play. That’s not happening. I will come back every 2 days from now on with an update.. update, 23 days no money. Update, 26 days no money.. Update, 32 days no money. Update, 40 days no money.
The worst customer service
Will make it very difficult to withdraw money
21days waiting for my withdrawal and counting
Very confusing verification process
Skycrown Casino
Dear Farther,
We sincerely apologize for the extended delay in processing your withdrawal and the inconvenience this has caused you. Your feedback is of great concern to us, and we want to address your concerns promptly.
We understand your frustration with the verification process and the subsequent delay in receiving your withdrawal. Delays in processing withdrawals are not the experience we aim to provide to our valued players, and we sincerely apologize for any inconvenience this has caused you.
We appreciate your patience and cooperation during the verification process. Your verification is a necessary step to maintain the security and integrity of our casino operations.
Regarding the delay in your withdrawal, we want to assure you that we are actively investigating the withdrawal process to expedite the process fastly. Your withdrawal is important to us, and we are committed to ensuring that it is processed as soon as possible.
We apologize for any frustration you've faced, and we genuinely appreciate your patience as we work to resolve this matter. If you have any additional concerns or questions, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with our casino is satisfactory.
I understand the pitfalls of gambling, but at one stage went over 50 spins without a line hit then got a $9 line hit on a $3 bet, its either broken or rigged, NFI how you go even 20 spins without something let alone 50. Completely Avoid almost a scam.
Skycrown Casino
Dear Craigandrew1975,
We appreciate you taking the time to share your concerns about your recent experience at our casino. We understand that it can be frustrating when the outcomes of your gameplay do not meet your expectations.
We would like to assure you that our casino operates on a fair and transparent basis. The outcomes of our games are determined by random number generators, which ensure that each spin or bet is independent and unbiased. While streaks of non-winning spins can occur due to the random nature of the games, we understand how it can be disheartening when they persist for an extended period.
Your feedback is valuable to us, as it helps us identify areas for improvement and make necessary adjustments to enhance the overall player experience. We are committed to delivering a fair and enjoyable gaming environment for all our players.
Should you have any additional questions or wish to discuss your experience further, please do not hesitate to reach out to our customer support team. We are here to assist you and address any concerns you may have.
Eish from reviews I am scared if I will get my winning . So far day two and nothing. All I got was your cashout has-been approved. Really need that money 😫
Skycrown Casino
Dear Nelz01,
We understand your concern and apologize for any anxiety caused by the delay in receiving your winnings. Please be assured that we prioritize timely withdrawals and strive to process them as quickly as possible.
The "approved" status indicates that your withdrawal request has been reviewed and authorized for processing. However, the actual transfer of funds may take some time depending on the payment method and any additional verification processes required.
To address your specific case, we kindly ask for your patience while we finalize the necessary procedures to ensure a secure and smooth transfer of your winnings. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. They will be more than happy to provide you with updates on the status of your withdrawal and offer any necessary guidance.
We understand the importance of receiving your winnings promptly and will do our best to expedite the process. We appreciate your understanding and cooperation in this matter.
The casino advertises false on purpose. I was only playing live casino and didn't receive my live cashback because I accepted the free spins (value 3€) that the live chat offered me. My cashback would have been much higher and now real money. The customer service is also unfriendly and withdrawal requests are not processed for a long time. Stay away from this casino and don't fall for false advertising.
Das Casino wirbt absichtlich falsch. Ich habe nur Live-Casino gespielt und mein Live Cashback nicht erhalten, weil ich die Freispiele (Wert 3€) angenommen habe, die mir der Live-Chat angeboten hat. Mein Cashback wäre wesentlich höher gewesen und nunmal Echtgeld. Der Kundenservice ist zudem unfreundlich und Auszahlungsanfragen werden lange nicht bearbeitet. Finger weg von diesem Casino und fallen Sie nicht auf falsche Werbung rein.
nothing good
nichts gutes
False advertising
Falsche Werbung
unfriendly customer service
unfreundlicher Kundenservice
Long processing times for withdrawals
Lange Bearbeitungszeiten bei Auszahlung
Skycrown Casino
Dear EAPogbaa,
We are sorry that you were unhappy with your experience at our casino. We're sorry to hear that you've had difficulties with Live Cashback and your withdrawal requests weren't processed quickly. This is not up to our standards and we sincerely apologize for the inconvenience caused.
We take your feedback very seriously and will ensure we improve communication regarding cashback and other promotions to avoid any misunderstandings. As far as withdrawal times are concerned, we will be reviewing our processes and making sure they are expedited to provide our players with a satisfying experience.
Customer service should always be friendly and helpful and we're sorry if you weren't happy with the service. We will review this internally and ensure our staff are appropriately trained to provide the best possible service.
We would like to apologize to you and assure you that we are working to improve our services. If you have any further questions or concerns, we are at your disposal. Thank you for your feedback.
Best regards, SkyCrown Casino Team
Lieber EAPogbaa,
Es tut uns leid, dass Sie mit Ihrem Erlebnis in unserem Casino unzufrieden sind. Es tut uns leid zu hören, dass Sie Schwierigkeiten mit Live Cashback hatten und Ihre Auszahlungsanfragen nicht schnell bearbeitet wurden. Dies entspricht nicht unseren Standards und wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Wir nehmen Ihr Feedback sehr ernst und werden sicherstellen, dass wir die Kommunikation bezüglich Cashback und anderen Aktionen verbessern, um Missverständnisse zu vermeiden. Was die Auszahlungszeiten betrifft, werden wir unsere Prozesse überprüfen und sicherstellen, dass sie beschleunigt werden, um unseren Spielern ein zufriedenstellendes Erlebnis zu bieten.
Der Kundenservice sollte immer freundlich und hilfsbereit sein und es tut uns leid, wenn Sie mit dem Service nicht zufrieden waren. Wir werden dies intern überprüfen und sicherstellen, dass unsere Mitarbeiter entsprechend geschult sind, um den bestmöglichen Service zu bieten.
Wir möchten uns bei Ihnen entschuldigen und Ihnen versichern, dass wir daran arbeiten, unsere Dienstleistungen zu verbessern. Sollten Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung. Danke für Ihre Rückmeldung.
This casino doesn't want to pay winnings. Do NOT PLAY HERE. worst customer support. they do not want to let you withdraw your money.
nothing to say
confusing bonus structures
they do not want let you withdraw your money
worst costumer support
hidden withdrawal restrictions
Skycrown Casino
Dear researcher,
We appreciate you taking the time to share your feedback regarding your experience at our casino. We take customer concerns seriously and strive to address them promptly and fairly.
Our team understand the importance of timely and accurate payment of winnings, as well as providing exceptional customer support throughout the process. Our reputation and success rely on the satisfaction of our players.
If you believe there has been a misunderstanding or if there are specific details related to your case that require attention, we kindly request you to contact our customer support team again.
Once again, we appreciate your feedback and regret any inconvenience you may have experienced. We are continuously working to improve our services and appreciate the opportunity to address any concerns you may have.
What an absolutely useless bunch of morons these guys are!!! They allow you to deposit using crypto currency or any method however only withdrawals via bank transfer can be used to get any winnings out and this cakes up to 10 days there is only one reason for them to be doing this and that is so that compulsive Gamblers go back and use their balance up I will not be doing that I will be getting my money.
Good game collection
Nothing else
Useless customer support
Casino guru must be getting paid to have them this highly rated
Skycrown Casino
Dear stujohnhearns,
We apologize if you encountered difficulties with our withdrawal options and customer support. We strive to provide a positive experience for all our players, and we appreciate your feedback, as it helps us improve our services.
Regarding withdrawals, we understand that bank transfers may take longer than desired. We are constantly working to expand our withdrawal options to provide more convenience for our players.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly. We appreciate your support and hope to have the opportunity to regain your trust in the future.
Sky casino is one of the worst casinos. Most hosts don't know much and won't help with your enquiry. I also had a large withdrawal and after 10 days contacted them they still can't give me an answer when it will reach my bank account. Very poorly managed and would suggest people to stay away.
Too long to withdrawl funds
Host give conflicting information
Skycrown Casino
Dear Bekeahbek,
We apologize for the inconvenience you experienced with our casino. We appreciate your feedback as it helps us identify areas for improvement in our services.
We understand that waiting for a withdrawal can be frustrating, and we apologize for any delays you encountered. Our team is committed to ensuring a smooth withdrawal process, and we are actively working to streamline our procedures to provide faster payouts to our players.
We take your comments seriously and are dedicated to enhancing our overall player experience. We value your feedback and would appreciate the opportunity to discuss your specific case further. Please reach out to our customer support team with your account details, and we will investigate the matter promptly.
Hello, I deposited €20 in this casino and used the 125% bonus, they have all the providers you need [Hacksaw, Pushgaming, Pragmatic, Relax etc] the site is very smooth and the slots are running very well without any server problems. I was able to play almost 2 hours here, and in the end I was able to withdraw €800. I asked support if they could verify my account, they did it without any problems. Almost 6 hours later the money was in my account via instant transfer. All in all I can say that it is a great casino and I cannot understand the bad reviews.
Hallo, ich habe in diesem casino 20€ eingezahlt und den 125% bonus genutzt, die haben alle provider die man brauch[Hacksaw,Pushgaming,Pragmatic,Relax etc] die seite ist sehr flüssig und die slots laufen sehr gut ohne irgendwelche serverprobleme. Ich konnte knapp 2stunden hier spielen, und am ende konnte ich 800€ auszahlen. Ich habe im support nachgefragt ob die mein konto verifzieren können, dies haben die problemlos gemacht. Knapp 6stunden später war das geld auf meinem Konto per Sofortüberweisung. Insgesamt kann ich sagen das es ein super casino ist und ich die schlechten bewertungen nicht nachvollziehen kann.
Nice design of the page
Schönes Design der seite
Fast page loading
Schnelles laden der seite
Good welcome offer with 40x B wager
Gutes willkommensangebot mit 40x B wager
Friendly and fast support
Freundlicher und schneller support
Fast payout
Schnelle auszahlung
Skycrown Casino
Dear AleKing44,
Thank you for your positive review! We are happy to hear that you were satisfied with our casino and our services. We are always striving to provide our players with an enjoyable and smooth gaming experience.
It's nice to hear that you've benefited from our wide range of providers and games and that everything went smoothly with no server issues. It is very important to us that our website works well and offers an uninterrupted gaming experience.
The fact that you were able to withdraw your winnings quickly and easily is very important to us. We know that fast payouts are important to our players and we do everything we can to ensure this.
Thank you for mentioning our support. We pride ourselves on providing our players with friendly and efficient customer service that is available to answer any questions.
Best regards, SkyCrown Casino Team
Lieber AleKing44,
Vielen Dank für Ihre positive Bewertung! Wir freuen uns zu hören, dass Sie mit unserem Casino und unseren Dienstleistungen zufrieden waren. Wir sind stets bestrebt, unseren Spielern ein angenehmes und reibungsloses Spielerlebnis zu bieten.
Es ist schön zu hören, dass Sie von unserem breiten Angebot an Anbietern und Spielen profitiert haben und dass alles reibungslos und ohne Serverprobleme verlief. Es ist uns sehr wichtig, dass unsere Website gut funktioniert und ein unterbrechungsfreies Spielerlebnis bietet.
Die Tatsache, dass Sie Ihre Gewinne schnell und einfach auszahlen lassen konnten, ist uns sehr wichtig. Wir wissen, dass schnelle Auszahlungen für unsere Spieler wichtig sind und tun alles, was wir können, um dies sicherzustellen.
Vielen Dank, dass Sie unsere Unterstützung erwähnt haben. Wir sind stolz darauf, unseren Spielern einen freundlichen und effizienten Kundenservice zu bieten, der bei allen Fragen zur Verfügung steht.
After making two deposits using UPI it's not let me withdraw money, they are saying use neteller or skrill or bank transfer but when i withdraw no such payment option available, when i say them that there is no such option available at time of withdrawal, they reply that you have to deposit again through these payment options. They self don't know what they are saying, one support executive say you can withdraw now, another say you have to withdraw through Bank transfer, neteller or skrill, another one say that you have to deposit more. So i decided to spend my money within casino and i left it, thia ia an honest real experience so think before you deposit.
No positive things in casino
Customer support is worst
They allow you to deposit through any payment method but you cannot withdraw
They just wants to stop you from withdraw your money
If you deposit surely you will loose your money even if you win
The customer support don't know what they have to say you
Skycrown Casino
Dear shivdan2036,
We apologize for any inconvenience you experienced with our casino. We strive to provide a smooth and enjoyable experience for our players, and we regret that we did not meet your expectations in this case.
We understand your frustration regarding the withdrawal options. Our team constantly works to expand and improve the available withdrawal methods. We apologize if the information provided by our customer support team was inconsistent or confusing. We will address this issue internally to ensure better communication and clarity in the future.
It is important to us that our players have a positive experience, and we regret that you did not feel this way. We take your feedback seriously and will use it to improve our services and address any shortcomings.
If you have any further concerns or questions, please feel free to contact us directly. We appreciate your feedback and thank you for bringing these issues to our attention.
Very bad casino. Worst customer services. Agents not able to understand problem and lack English language proficiency. I am a so called vip member but have not receieved any good response. I won't recommend this casino to any one joining. I am trying to withdraw funds by mifinity and its not showing in my withdrawal methods while i deposited via this same method. This casino and customer services sucks. Never join!
nothing to write about
Very bad casino. Worst customer services. Agents not able to understand problem and lack English language proficiency. I am a so called vip member but have not receieved any good response. I won't recommend this casino to any one joining. I am trying to withdraw funds by mifinity and its not showing in my withdrawal methods while i deposited via this same method. This casino and customer services sucks. Never join!
Skycrown Casino
Dear umar5319,
We apologize for the negative experience you had with our casino and our customer service. We strive to provide excellent support to all our players, regardless of their VIP status, and we regret that we fell short in your case.
We understand your frustration with the withdrawal method not being available for your funds. Our team is continuously working to expand and optimize our payment options to provide a seamless experience for our players.
We appreciate your honest feedback, as it helps us identify areas where we can improve. If you have any further concerns or require assistance with your withdrawal, please reach out to us directly. We value your patronage and will make every effort to address your concerns and enhance your experience.
After depositing about 10k I finally had a stroke of luck. It continued and I decided to withdraw. Verification was quick but when it comes to withdrawing, they purposely delay. Their website says all withdrawals will be processed in 1 hour, this is absolutely untrue and deceitful. I lost over $40K, which I realise is in my control. Even when I asked to close my account and have the funds processed they delayed.
Don’t play here - I promise you will lose. Even if you win, you will lose. That’s what they want!!! Thankfully I can afford to lose so I’ll take my business elsewhere. There are so many better options out there. Avoid this casino at all costs!
Don’t play here. You’ll never see your money again. Guaranteed.
Skycrown Casino
Dear emmamac34,
We apologize for the negative experience you had at our casino. We understand your frustration with the withdrawal process and the perceived delay in processing your funds. We assure you that our aim is to provide a fair and transparent gaming environment for all our players.
While we strive to process withdrawals as quickly as possible, there may be circumstances that can lead to delays, such as additional verification checks or technical issues. We apologize for any inconvenience this may have caused.
If you have any specific concerns or issues that you would like us to address, please contact our customer support team directly. We value your feedback and will do our best to assist you.
This casino doesn't want to pay winnings, I've been trying to get my winnings out for several weeks now, but the casino refuses to accept ID verification, just because I don't have to pay winnings. I do not recommend the casino to anyone, stay away from this casino.
They don´'t pay winnngs.
Skycrown Casino
Dear janikoobas,
We apologize for any inconvenience you have experienced regarding your winnings. Our casino takes ID verification seriously to ensure the security and integrity of our platform. We understand the frustration that can arise when there are delays in the verification process.
If you are encountering difficulties with the ID verification, we recommend reaching out to our customer support team for assistance. They will be able to guide you through the process and help resolve any issues you may be facing.
We assure you that we are committed to providing a fair and trustworthy gaming environment for all our players. Your feedback is valuable to us, and we will use it to improve our services and address any concerns.
Thank you for your patience, and we hope to resolve the matter to your satisfaction.
Best Regards, SkyCrown Casino Team
Ms44
Unregistered user
• 2 years ago
Very bad casino.
Please don't play in the casino they just want money but don't pay anything out the employees mentioned aren't real, the casino cheats players to make money. I waited 7 days for my withdrawal and they always come back with the same one. Don't believe a word they say. I'm a player from Switzerland. Believe every comment where written. It's really a scam. Don't deposit any money.
Sehr schlechtes casino.
Bitte spielt nicht in dem casino sie möchten nur geld aber zahlen nichts aus die genannten mitarbeiter sind ihm echten keine, das casino betrügt spieler um geld zu machen. Ich wartete 7 tage auf meiner auszahlung und sie kommen immer mit dem gleichen. Glaubt ihnen kein wort. Ich bin ein spieler von der Schweiz. Glaubt jedes komentar wo geschrieben worden ist. Es ist echt ein betrug. Zahlt kein geld ein.
The casino is not good.
Das casino ist nicht gut.
Skycrown Casino
Dear Ms44,
We are sorry that you had a negative experience with our platform. We would like to emphasize that we value fairness and transparency and our goal is to provide our players with a positive gaming experience.
We understand that sometimes there can be a delay in withdrawals and we apologize for any inconvenience this has caused. We want to assure you that we process all withdrawals according to our terms and conditions and strive to make the withdrawal process as smooth as possible.
Should you have any difficulties with your withdrawal, we recommend that you contact our customer support. Our team is at your disposal to clarify any problems and help you solve them.
Best regards, SkyCrown Casino Team
Liebe Ms44,
Es tut uns leid, dass Sie eine negative Erfahrung mit unserer Plattform gemacht haben. Wir möchten betonen, dass wir großen Wert auf Fairness und Transparenz legen und unser Ziel darin besteht, unseren Spielern ein positives Spielerlebnis zu bieten.
Wir verstehen, dass es manchmal zu Verzögerungen bei Auszahlungen kommen kann und entschuldigen uns für etwaige Unannehmlichkeiten, die dadurch entstanden sind. Wir möchten Ihnen versichern, dass wir alle Auszahlungen gemäß unseren Allgemeinen Geschäftsbedingungen abwickeln und uns bemühen, den Auszahlungsprozess so reibungslos wie möglich zu gestalten.
Sollten Sie Schwierigkeiten mit Ihrer Auszahlung haben, empfehlen wir Ihnen, sich an unseren Kundensupport zu wenden. Unser Team steht Ihnen zur Verfügung, um etwaige Probleme zu klären und Ihnen bei der Lösung zu helfen.
Mit freundlichen Grüßen, SkyCrown Casino-Team
Losa994
Unregistered user
• 3 years ago
Very bad casino never deposit because you don't get the money on the account. chat doesn't help, they always copy the same sentence, wait and wait.
Sehr schlechtes casino niemals einzahlen weil ihr das geld nicht auf das konto bekommt. chat hilft nix,die kopieren immer den selben satz,warten und warten.
Deposit but never seen money
deposit but never seen money
chat is really bad
chat is really bad
Skycrown Casino
Dear Losa994,
We sincerely regret that you have a negative opinion about our casino and our service. Please note that we cannot accept payments directly from players, the processing time of your deposit also depends on the payment method.
We are very sorry that you are disappointed with our support service. We strive to provide excellent customer service in a timely manner.
Our team is always at your disposal. So if you need any help, please feel free to contact us.
Kind regards, SkyCrown Casino Team
Liebe Losa994,
Wir bedauern aufrichtig, dass Sie eine negative Meinung über unser Casino und unseren Service haben. Bitte beachten Sie, dass wir Zahlungen von Spielern nicht direkt akzeptieren können, die Bearbeitungszeit Ihrer Einzahlung hängt auch von der Zahlungsmethode ab.
Es tut uns sehr leid, dass Sie von unserem Support-Service enttäuscht sind. Wir bemühen uns, zeitnah einen exzellenten Kundenservice zu bieten.
Unser Team steht Ihnen jederzeit zur Verfügung. Sollten Sie also Hilfe benötigen, können Sie sich gerne an uns wenden.
Mit freundlichen Grüßen, SkyCrown Casino-Team
Vaguanno
Unregistered user
• 3 years ago
Terrible experience. Finally won a jackpot and screen froze and could not get back in. Filed complaint which they declined. I feel it is a deceitful site that does not do the right thing and should be avoided. Filed complaints with gaming commission and will continue to elevate . Much better sites out there with integrity
Cheated me out of a jackpot win
Skycrown Casino
Dear Vaguanno,
Thank you for your honest review, we value that a lot!
Customer satisfaction is our top priority, and we are truly sorry that you have faced with such situation.
We would like to regain your trust, so, please, be so kind to contact us via live chat or email, and we will do our best to resolve this inconvenience.
We hope for further cooperation and wish you a nice day!
Best regards, SkyCrown Casino Team
Safety Index explained
Safety Index of Skycrown Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Skycrown Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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