Skycrown Casino Review

The player from Slovenia had requested a withdrawal before she submitted this complaint. Regrettably, she had not received her winnings yet. She reported that her account verification process hadn't been completed even though she had submitted all the necessary documents. She hadn't made any successful withdrawals in the past and was rejected multiple times. Despite our efforts to mediate the situation, the casino didn't respond to our numerous attempts to contact them. As a result, we marked the complaint as 'unresolved'. The casino later responded and asked for a specific document, but the player's bank recommended not sending it. The player couldn't provide the requested document, and the complaint was ultimately rejected due to her lack of response.

The player from Australia had not received the promised Crypto bonuses despite having deposited and adhered to the stated promotional rules on the casino's website. The player had engaged in multiple exchanges with the casino, having expressed dissatisfaction with the treatment he had received from his VIP manager and the lack of communication and resolution from the casino's support team. Despite the player's efforts to provide evidence and seek clarification, the casino had maintained that the player had received the maximum bonuses available to him as a VIP member and had suggested that further bonuses were not accessible due to specific criteria. We had attempted to mediate by asking the casino for a compromise and clarification on the player's VIP status and bonus eligibility. However, the casino's responses had not resolved the player's concerns. Due to the lack of cooperation from the casino's side, we had marked the complaint as 'unresolved,' which could have negatively affected the casino's rating. The player had been advised to contact the Antillephone Curacao Gaming Authority for further assistance. The complaint was reopened and new evidence was provided by the casino, which showed that the payer had received multiple other VIP bonuses during the period mentioned, and had maintained their VIP status. Consequently, it was determined that the casino had acted in accordance with its terms and conditions, and the complaint was rejected.

The player from Australia was experiencing issues with the verification process at an online casino, which prevented her from withdrawing her winnings. Despite her compliance with the instructions, her account remained unverified after two days. The Complaints Team had explained the importance of the Know Your Customer (KYC) process and suggested waiting for an additional week to allow the casino to review her documents. However, the player did not respond to subsequent messages from the team, which led to the rejection of her complaint.

The player from Denmark had issues with an unpaid withdrawal from the casino. The player claimed that despite submitting numerous documents for verification, the casino had not approved their withdrawal and had closed their account. The player also admitted to spending their winnings while waiting for verification. The complaints team concluded that since the winnings had been spent, there was little they could do. The player was reminded that they were responsible for their account, balance, and bets. The complaint had been rejected due to these reasons.

The player from Australia had faced difficulties withdrawing funds from the casino due to a request for a specific document showing transaction details of a past event, which he had claimed was non-existent. Despite having provided a bank statement and detailed transaction history, the casino had insisted on the unobtainable document. The player had also reported that his email was blocked during the dispute. Eventually, after much communication, a support representative from the casino had accepted the provided documents and processed the withdrawal. However, without a final confirmation from the player, we had to reject the complaint.

The player from Australia had reported a delay in receiving her $300 withdrawal from the casino, despite the casino's 3-day processing time. The player had also mentioned inconsistencies in communication with the casino's customer support regarding the transfer duration. However, the issue was resolved after the player received the funds and confirmed the resolution, leading us to mark the complaint as 'resolved' in our system.

The player from Australia complained about not receiving the level 8 VIP level promotion, a $450 bonus, from an online casino. The casino had initially claimed that the bonus had been given. After further communication, the casino decided to credit the bonus to the player's account. The player had confirmed the issue as resolved, albeit expressing dissatisfaction with the casino's initial response. We subsequently marked the complaint as 'resolved'.

The player from Australia requested a withdrawal on the 26th of July but hasn't received it yet, being repeatedly told the casino is experiencing high demand and the process will take more time. After thorough investigation from the casino side, the player received all his winnings.

The player from Australia is struggling to verify his account due to an issue with his original deposit card, which is now damaged and inaccessible. Despite reaching out to support, he continues to receive generic responses. The complaint was closed as the player stopped responding.

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia is experiencing difficulties with the verification process as he has submitted the required documents multiple times, but the process takes too long. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia complains about his deposited money not being credited to his casino account, despite the transaction being confirmed on the blockchain. The casino stated that the funds were eventually credited to the player's balance. Even though we assume that the issue was resolved, we rejected the complaint because the player stopped responding.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player had previously had successful withdrawals of smaller amounts but faced issues with a larger withdrawal. Despite multiple attempts to gather necessary information for investigation, the player did not provide sufficient details. As a result, we could not proceed with the case and had to reject the complaint.

The player from Germany won €20 using a no-deposit bonus and successfully implemented it. After meeting the wagering requirements with a balance of €270, the funds were allegedly set to €0. The player was not getting satisfactory responses from live support. Although we provided the player with an option to express himself, after gathering the necessary information, the complaint was closed as unjustified due to breaching the casino's terms and conditions - delayed rounds (bonus abuse). The casino acted correctly and in accordance with its terms and conditions.

The player from Australia has been facing issues with an online casino for the past six months. Despite sending over 50 emails and seeking assistance from live support, they have not received any replies or help regarding an issue with revoked bonus privileges. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Switzerland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's winnings were capped due maximum win limit on bonus. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from South Africa couldn't provide a document and then ended up playing all his funds. Later, the player's account was verified and he received the cashback bonus he was eligible for. We rejected the complaint because he lost the funds.

The player from New Zealand was unable to withdraw due to difficulties with the payment processor. 2 months after submitting the complaint, the casino made a manual withdrawal to an alternative payment method. The complainant confirmed that the payment was successfully credited to this payment method. The complaint is resolved.

The player from Germany is experiencing difficulties obtaining his promotional winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Australia is experiencing difficulties withdrawing their winnings due to ongoing additional verification. The casino responded and stated that the player had uploaded a document to confirm his deposit but removed it from the account before it could be reviewed. The player was asked to upload the document once more but there was no further response from them. Consequently, the complaint was rejected.

The player from Malta has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player’s attempts to close his account have been overlooked. Since the player didn't clearly state that the gambling problem is the reason for self-exclusion, we were forced to reject this complaint.

The player from Australia has requested a withdrawal one day prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Belarus was experiencing difficulties withdrawing his winnings due to the limited availability of payment methods. The player together with the casino found a solution and the player already confirmed the first payments have been successfully processed. We consider the complaint resolved.

The player from Australia had won $700 but was only allowed to withdraw $650. After passing the ID verification and receiving confirmation that the withdrawal would be processed within 24 hours, he found himself on the third day of waiting without any response from live chat or email support. The issue was resolved when the player received his withdrawal payment, and he expressed satisfaction, stating he would recommend the casino.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The delay was due to repeated document requests from the casino. The first withdrawal of $1300 was received, and the second withdrawal was subsequently processed. The issue was resolved, and the player requested account closure.

The player from Greece had been waiting for 10 days for a withdrawal and was only receiving messages assuring that the withdrawal was safe and asking for patience. The Complaints Team had intervened after the player expressed frustration over the delay and confirmed that the issue had been successfully resolved. The player had received confirmation of the withdrawal, and the complaint was now closed as resolved.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration over repeated inquiries regarding KYC verification and delays attributed to high payout volumes. After extensive communication with the casino, the player confirmed that the winnings had been received. The issue was then marked as resolved by the Complaints Team.

The player from Germany encountered ongoing issues with withdrawing funds from the casino, having requested her first withdrawal of 500€ on August 5th. Despite the request, chat support offered no clear resolution, leading to a feeling of mistrust. After 22 days of waiting and multiple complications, the issue was resolved when the player finally received the funds in her account. The Complaints Team successfully facilitated communication with the casino, ensuring the player's winnings were credited.

The player from Greece had requested three withdrawals, but none had been processed despite the casino's stated 3-business-day timeframe. The first withdrawal had been pending since 28-07-2024. After a series of communications, it was confirmed that the player eventually received his winnings from the initial withdrawals. However, he faced delays with subsequent requests, which were addressed by the Complaints Team. Ultimately, all pending withdrawals were completed successfully, and the complaint was marked as resolved.

The player from Germany won 500 Euros at CrownPlay Casino on July 12, 2024, but did not receive the payout. Chat support was unhelpful, and the money was transferred back to her account without resolution. The issue was resolved when the player confirmed that the money had arrived in her account. The complaint was marked as resolved by us.

The player from Germany faced issues withdrawing €1500 from the casino. An initial withdrawal of €500, approved a week prior, had not arrived, and two subsequent €500 withdrawals were credited back to her account. She could not withdraw these funds again due to wagering requirements. After contacting the casino multiple times without resolution, we intervened by reaching out to the casino and its affiliates. Eventually, the player confirmed receiving the money, and the complaint was marked as resolved.

The player from Australia faced withdrawal delays for 21 days with Crownplay online casino. Although the player communicated multiple times with support and provided the requested KYC information, the winnings were returned to the playing balance. Despite numerous attempts to resolve the issue, including providing correct bank details and dealing with multiple VIP managers, the funds remained unpaid. After 7 weeks, the issue was resolved and the player received the funds.

The player from Switzerland had been waiting for a withdrawal of 311fr since 25/04/2024, despite having successfully made three previous withdrawals. The casino's only response via online chat had been requests for patience. After the player explained his concern, he confirmed that he had received his winnings after 11-12 days since his withdrawal request. We then marked the complaint as 'resolved'.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. The player confirmed that she had been fully verified and the withdrawal was in processing. She had also expressed dissatisfaction with the casino's lack of response to her emails and chats. However, the issue was eventually resolved with the player confirming receipt of her withdrawal. We had advised the player to be patient and wait for at least 14 days after requesting their withdrawals before submitting a complaint. We extended the timer by 7 days for the player to respond, and upon confirmation of the receipt of her withdrawal, we marked the complaint as 'resolved'.

The player from New Zealand had an issue with Crown Play's withdrawal process. Despite having 3 withdrawals in process, the communication from the casino's customer support had been inconsistent. The player had been waiting for 14 days for a $1000 withdrawal, beyond the casino's declared 3 days processing time. We engaged in a dialogue with the player to understand the situation better and invited the casino to participate in the resolution. However, the player informed us that the payout was eventually received after a 15-day wait. As a result, we marked the complaint as 'resolved'.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. She had affirmed that her account was verified and the withdrawal was approved. After waiting for a few more days, she confirmed that she had received the withdrawal. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Australia, who had recently achieved VIP status, had been frustrated due to two pending withdrawals from the casino. Despite his efforts to contact customer support via an account manager, email, and 24/7 chat, he had received no response. Additionally, the casino's updated terms and conditions had raised his concerns about receiving his money. We had advised the player to wait for the standard 14-day processing time for withdrawals. Eventually, the player confirmed that he had received his money, although he expressed disappointment with the casino's slow response time. The issue had been successfully resolved.

The player from Malaysia had been unable to withdraw his winnings from an online casino, despite having requested the withdrawal over a week prior. The casino had asked for account verification, to which the player had complied by providing an identity card and selfie. However, the casino later requested a VISA and residential permit from Thailand, which the player couldn't provide as he was Singaporean and was using a VPN to access the casino. The player had also faced issues providing proof of residency as he was living with his parents and the utility bills were not in his name. After a series of back and forth communications, the player eventually submitted a utility bill in Thai, which was initially rejected by the casino. The Complaints Team had intervened and after some delay, the player finally received his winnings. The issue was then marked as 'resolved' by the Complaints Team.

The player from Germany had deposited 100 euros at Crownplay Casino and after playing through the bonus, had attempted to cash out 500 euros since March 29th, 2024. He had faced difficulties with the casino's chat support and was frequently logged out of his account. The player's withdrawal had been mistakenly sent to an old bank account. Despite multiple attempts to contact the casino and provide proof of the returned funds, the casino had claimed they never received the money. After waiting for several days, the casino had finally credited the funds back to the player's account. We had advised the player to be patient and cooperative during the withdrawal process, and the issue was eventually resolved.

The player from Hungary had reported a delayed payout from Crownplay Casino. Despite having reached out to the casino's support team twice, he had not received his winnings within the stated three business day period. After 12 days of continuous communication and insistence, the casino paid out his winnings. We had marked the complaint as 'resolved' in our system.

The player from Australia had attempted to withdraw $750 from the online casino a week prior but had not received her funds. The casino's customer service had not been helpful, either not responding or ending the chat sessions prematurely. The player's account had been verified, and the winnings had been accumulated from a $50 loyalty bonus after losing $800 with deposited funds. Despite multiple attempts to contact the casino, the player had received no concrete response. After two weeks, the player reported that the funds had been paid into her account. We confirmed this resolution and marked the complaint as 'resolved'.

The player from Hungary had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after the withdrawal request before filing a complaint, citing possible reasons for the delay such as the KYC verification process or a high volume of withdrawal requests. The player later confirmed that they had received their withdrawal. Consequently, the Complaints Team marked the complaint as 'resolved'.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We contacted the casino and it informed us that the player made a typo in his email address when requesting a withdarwal which caused some technical issues. However, the player requested a withdrawal via other payment method and the money was successfully credited to him, so we closed the complaint as resolved.

The player from Germany is experiencing some issues with bonus winnings, and the support is not being helpful. The casino admitted that the players winnings were debited by mistake, therefore they decided to refund the maximum winnings that the player could withdraw from this bonus.

The player from Germany has requested a self-exclusion due to a gambling problem. He believes that it shouldn’t be allowed to deposit funds into sisters casinos. The casino decided to issue the refund, therefore we marked the complaint as resolved.

The player from the Netherlands attempted to withdraw €210, but the casino kept cancelling the withdrawal. Despite completing the verification process and confirming their email address, the player did not receive clear answers from the casino about the issue. After the complaint was submitted, the casino claimed the email was not verified, which the player proved otherwise. Following this, the withdrawal was processed successfully, and the issue was resolved.

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Initially, he was worried due to the casino's lack of response on the helpdesk and email. However, the issue was resolved when the casino transferred the full amount of €597 to his bank account. We had marked the complaint as 'resolved' in our system.

The player from Netherlands is experiencing a blocked account, preventing him from accessing €5000. Despite contacting the casino, he receives the same response and his issue has been unresolved for 4 weeks. The issue has been resolved successfully.

The player from Australia made a $50 USD deposit through the payment provider "Paydo," but the funds were not applied to their casino account. After closing the account and requesting a refund, the casino asked for verification documents. However, the casino continues to delay the process and repeatedly asks for the same transaction proof. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After we contacted the casino, the player informed us that his account was finally verified and the winnings successfully paid out, therefore we closed the complaint as "resolved".

The player from Guyana was not able to withdraw her winnings via the preferred payment method. The casino processed the payment manually, but the player claimed she have not received the payment of the disputed amount. After an investigation, the player's bank confirmed she received the payment from the casino. The amount of received payment differed from what the player expected, due to differences in currencies' exchange rates. The complaint is resolved.

The player from Germany had won a large sum of 10,000€ at Goodman Casino. The first two withdrawals of 2,500€ each had been received, but the remaining amount had been delayed without a clear reason from the casino. The player had contacted the casino repeatedly and had received generic responses, despite the casino's terms which stated withdrawal limits of '5,000€/day and 10,000€/week'. After we had contacted the casino, they claimed it was a technical error and forwarded the issue to their payment provider. Eventually, the player confirmed that he had received the remaining 5,000€. The casino thanked the player for his patience and confirmed the successful transactions. We then closed the complaint as 'resolved'.

The player from Switzerland is encountering delays in withdrawing 5,000 Euros, which is within the daily limit. The player still has 19,000 Euros waiting to be paid out. They also have concerns about the casino's responses and inconsistent information about payment timeframe. We contacted the casino, but before it replied, the player informed us about getting payments and asked to consider the complaint to be resolved, so we closed it accordingly.

The player from Switzerland is facing difficulties with account verification for withdrawals because of the change in residential address. The casino keeps rejecting the documents because it doesn't match with the registered address. The complaint was resolved as the player verified himself and received the money from the casino.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland is dissatisfied with the withdrawal process. After requesting a withdrawal, the player's account was blocked without explanation. The casino responded and stated that the account was closed for responsible gaming reasons, but that the player would still receive payment of their balance. The casino then stated that due to the reason for the account closure, the funds could only be paid by bank transfer and so payments would be sent weekly. Eventually, the player received payment in full and the complaint was resolved.

The player from Japan has deposited money into casino account, but the funds seem to be lost. Together with help of the casino representatives the player received his deposit into his casino account and the complaint is resolved.

The player from Malta had requested a withdrawal less than two weeks before submitting this complaint. They had not received their money yet. After submitting the complaint, the player received part of the withdrawal but continued to face delays and misleading information from the casino regarding the remaining amount. The player eventually confirmed that the full amount had been received, and the issue was marked as resolved by us.

The player from Germany managed to win 20000€ and made a successful initial withdrawal of 5000€. The rest of his withdrawals have been pending without clear reasons from the support chat. The issue has been resolved successfully.