Skycrown Casino - The player's deposit did not arrive.

I think I've submitted a complaint already sorry if it's duplicated. Just not sure how it works . Cut a very long frustrating story out. I deposited 30 with bonus to sky crown casino via directly from my neosurf account. The casino took my money never credited my account. I've sent in all identification docs as well as screen .shots of the transaction with ref number from my neo surf account also from my bank account all . The only thing I get told is my deposit is pending and when the relevant dept considers my issue they will email me . Its all in black and white . I am able to provide evidence of the deposit and ref number amd transactions also the online live chat history to prove what I am claiming is true . I am very sad to think that they blatantly stole my money . I am hoping that it is just a system glitch. Hopefully with your help I can recieve my money back . Or aleast honor my deposit .. that way they still get there money i have very little confidence in actually withdrawing from them. Thank you ..please warn punters of this casino. People with lose faith in the integrity and fair judgement of this site. To gives sky casiino a good reputation status . After all I joined them after reading your review.

Kind regards

Roxanne Cote

Hello Roxannecote,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Skycrown Casino.

Please allow me to ask you a few more question before we would move forward.

When exactly did you deposit into the casino? Was it your first ever deposit into the casino? When was the last time the casino responded to you?

Can you please forward a proof of payment as well to nikolas.b@casino.guru?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello Roxannecote,

Thank you for all the information. The casino has also contacted us and said that the balance was already credited with the bonus and that you have played it away already. Could you please confirm if it's true?

Thank you for all your help . The casino has honored my deposit. I'll never play again with that casino though . They are thieves. I would never have for my deposit back if it wasn't for your help .

Cheers

Hello Roxannecote,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick