Skycrown Casino - The player's deposit did not arrive.

3 days ago I deposited 110.00 to Sky Crown. They said they would investigate but despite attempts to resolve this issue including sending screenshots and underlined bank statements I have yet to see the money in my casino account.

Dear Beastar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you Nick for your reply. In correspondence from the casino they confirmed having recieved the amount however the funds were pending. Further to to that the funds have been debited from my account. I also confirmed by security code sms from the payment provider to the casino.

I have taken it up with the bank they have confirmed that the casino has recieved the funds.

I have sent all relevent documentation to the casino more than 4 times via chat an email. Each department asks the same thing screenshot and statement of which I have provided.

Communications from the casino are that clients will be attended to on a first come first serve basis.

So not sure where to from here.

Regards

Dear Beastar,

Please note that in such cases, it might take a while until the casino finds and matches the uncredited deposit to the player's account. Be sure to wait at least a week more for the casino to add the funds to your account. Please let us know in case of any update.

Hi Nick,

I have heard nothing accept the same automated response that someone from that department will be in touch it now has been 2 weeks since I made the deposit.

To be honest I have lost hope.

Thank you Beastar for all the information. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru)who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Beastar,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Skycrown Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Skycrown Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to resolve the issue of a non-credited deposit? Can you help us speed up the process?

Thank you in advance for providing the information.

Dear Team,

I am happy to say after your involement my deposit was finally credited to my account. This was not a pleasant experience and have since closed my account.

I can not thank you enough for your assistance.

Regards

Great news, Beastar!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your issue was resolved. We will now mark your complaint as 'resolved' in our system. Although I sincerely believe it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru