Our independent casino review team has taken a detailed look at Newlucky Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Newlucky Casino scored an Above average Safety Index of 6.8, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Continue reading our Newlucky Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Newlucky Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Newlucky Casino, we have looked closely into the Terms and Conditions of Newlucky Casino and reviewed them. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Based on our estimates or gathered data, Newlucky Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we are aware, no relevant casino blacklists mention Newlucky Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
Taking into account all factors in our review, Newlucky Casino has scored a Safety Index of 6.8, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Note: As far as we are aware, Newlucky Casino is interconnected with 15 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Newlucky Casino.
Terms and Conditions of Newlucky Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Newlucky Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Newlucky Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 9,122 black points in total, out of which 9,122 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Newlucky Casino user feedback and reviews evaluated
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 10 reviews, and we have only received 4 player reviews so far. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company data
Newlucky Casino is owned by Luckywayz Limited B.V and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Newlucky Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Authority.
Payment methods, win and withdrawal limits
Newlucky Casino supports 38 payment options. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Bitcoin (BTC), Bank transfer, Ethereum (ETH), Tether (USDT), MiFinity, Rapid Transfer, UTORG, Dai (DAI), DASH, Binance Coin (BNB), Casinocoin (CSC), Avalanche (AVAX), Bitcoin Cash (BCH), Cardano (ADA), Solana (SOL), Sui (SUI), Polygon (POL), Shiba Inu (SHIB), Litecoin (LTC), Notcoin (NOT), Dogecoin (DOGE), Chainlink (LINK), Ripple (XRP), USD Coin (USDC), Stellar Lumens (XLM), Toncoin (TON), Tron (TRX), Revolut, ABN AMRO, ING Bank, Rabobank, Noda pay, Google Pay.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
EUR 100,000 daily net win limit
EUR 20,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Newlucky Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Russian
24/7
German
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Newlucky Casino, managing your account, withdrawals, or other matters. Newlucky Casino has a good customer support, judging by the results of our testing.
Newlucky Casino slots and casino games
Newlucky Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 64 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Habanero, Spinomenal, Booming Games, Tom Horn, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, Lucky Games, Smartsoft Gaming, Fantasma Games, Platipus, Slotopia, Swintt, Mancala Gaming, BF Games, Aviatrix, Spribe, Kiron Interactive, TrueLab Games, Reevo, Betsolutions, Mascot Gaming, Onlyplay, Amusnet, PGsoft (Pocket Games Soft), Gaming Corps, VoltEnt, Gamebeat, Fugaso, Felix Gaming, AvatarUX, Fazi, 3 Oaks Gaming, Gamzix, 1spin4win, CT Interactive, Popiplay, Games Global, Winfinity, Playzia, Hacksaw Gaming, Netgame, Ruby Play.
Newlucky Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 4 bonuses from Newlucky Casino:
100% up to €750 and 100 extra spins
50% up to €750 and 50 extra spins
75% up to €500 and 100 extra spins
25% up to €2,000 and 100 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
Browse all bonuses offered by Newlucky Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(4)
User reviews of Newlucky Casino
This is a place to share experience with Newlucky Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I have asked them to close my account 3 times without result, the first time I got no response. The second time they referred to the fact that they had handed it over to a VIP agent who would be in touch. No one heard back. Unfortunately, I continued playing after I asked them to close the account and, according to their own policy, am now entitled to my money back. Contacted them a third time and asked them to close the account but it is still open! Will now escalate this to the relevant department to get my money back. Scam casino!!!
Har bett dom stänga mitt konto 3 ggr utan resultat första gången fick jag inget svar. Andra gången hänvisade dom till att dom lämnat över den till en vip agent som skulle höra av sig. Ingen hörde av sig. Tyvärr fortsatte jag spela efter att jag bad dom stänga kontot ochhar efter deras egna policy nu rätt till pengarna tillbaka. Kontaktade dom en tredje gång och bad dom stänga kontot men det är fortfarande öppet! Kommer dra detta vidare nu till relevant avdelning för att få mina pengar tillbaka Scamcasino!!!
Newlucky Casino
Dear Eccoflax,
We’re sorry to hear about your experience and truly regret any inconvenience you may have faced. Please rest assured that we take all account-related requests very seriously. To ensure your case is properly reviewed and handled as quickly as possible, we kindly ask you to contact our support team directly at support@newlucky.com. Our team will be happy to assist you with the account closure and any related concerns.
If you don't want to have sleepless nights because the casino takes weeks to pay out, please look for another casino!!!
The casino processes withdrawals extremely slowly or not at all: I have been waiting 9 days for my withdrawal to be processed at all! The casino is still hoping that I will cancel my withdrawal request and continue playing to lose the money and this has been going on for 9 days
Update:
The casino has now paid out the entire amount.
But we are talking about just under 2 weeks, I know casinos that pay out within the same day - for me, this long processing time is still the reason for rating my experience as negative.
Wer keine schlaflosen Nächte möchte weil das Casino Wochen lang für Auszahlungen braucht, der sucht bitte ein anderes Casino!!!
Das Casino bearbeitet Auszahlungen nur extrem langsam oder garnicht: ich warte bereits 9 Tage darauf dass meine Auszahlung überhaupt bearbeitet wird! Das Casino hofft nach wie vor, dass ich meine Auszahlungsanfrage abbreche und weiter spiele um das Geld zu verlieren und das seit 9 Tagen
Update:
Das Casino hat inzwischen den gesamten Betrag ausbezahlt.
Wir reden aber von knapp 2 Wochen, ich kenne Casinos die innerhalb desselben Tages ausbezahlen - für mich bleibt diese lange Dauer der Bearbeitung deshalb trotzdem der Grund meine Erfahrung als negativ zu bewerten.
Good selection of games
Gute Auswahl an spielen
Good selection of deposit methods
Gute Auswahl an einzahlungsmethoden
Design is clearly laid out
Design ist übersichtlich gestaltet
The casino processes withdrawals extremely slowly or not at all: I have been waiting 9 days for my withdrawal to be processed at all! The casino is still hoping that I will cancel my withdrawal request and continue playing to lose the money - and it has been doing so for 9 days!
Das Casino bearbeitet Auszahlungen nur extrem langsam oder garnicht: ich warte bereits 9 Tage darauf dass meine Auszahlung überhaupt bearbeitet wird! Das Casino hofft nach wie vor, dass ich meine Auszahlungsanfrage abbreche und weiter spiele um das Geld zu verlieren und das seit 9 Tagen!
If you don't want to have sleepless nights because the casino takes weeks to pay out, please look for another casino!!!
Wer keine schlaflosen Nächte möchte weil das Casino Wochen lang für Auszahlungen braucht, der sucht bitte ein anderes Casino!!!
Newlucky Casino
Dear Franz,
Thank you for your feedback. We are sorry to hear about the delay you've experienced with your withdrawal request. We completely understand your frustration, and we want to assure you that we are committed to processing all withdrawals as quickly as possible.
Our team is currently working to address your case, and we appreciate your patience as we process your request. If you have any further questions or would like an update on your withdrawal, please don’t hesitate to reach out to our support team at support@newlucky.com. We are here to assist you.
1st thing is very bad rtp, i lost almost as quick as i deposited, my deposit and 1st bonus. 2nd thing i got 2x 50fs with 1st deposit bonus. I playes game and winnings stayed captures in the game, it wasnt caunted to my ballance. On live chat i was getting the same answer over again, that my issue is "currently beeing resolved" for 36 hours. Then i lost my temper and send them somewhere and demanded accaunt closure. Dont play here, it impossible to win and your bonusses will not be cresited.
No positive comments
Bad rtp, no responsible gambling tools
Newlucky Casino
Dear Hendri,
Thank you for taking the time to share your experience with us. We're sorry to hear that your time with our casino was disappointing and frustrating.
Regarding your concerns, we understand how important it is for the RTP (Return to Player) to meet your expectations, and we're sorry that this didn’t happen in your case. While RTP can fluctuate, we strive to ensure fair play for all our users.
As for the issue with your free spins and the winnings not being credited to your balance, we sincerely apologize for the delay in resolving this. We aim to address all issues as quickly as possible. We regret that the situation led to such frustration and your decision to close your account.
Please know that your feedback is invaluable to us, and we’re using it to improve our services. If you ever decide to give us another chance, we’d like the opportunity to make things right and offer a better experience.
Thank you for bringing these issues to our attention.
Games very bad rtp, chat service bad, i chosed first dep bonus but never credited so i closed account never again
many games many providers
No deposit bonus chat service bad games
Newlucky Casino
Dear Maroum,
Thank you for sharing your feedback. We’re sorry to hear about your experience and regret that it led to you closing your account.
It appears that the first deposit bonus wasn’t activated properly, which is why it wasn’t credited. Unfortunately, we didn’t have the opportunity to address this issue because we didn’t receive any request from you through our support team.
We apologize for any frustration this has caused and for your dissatisfaction with our games and chat service. We take your feedback seriously and are always striving to improve.
If you ever reconsider, we’d love the chance to provide you with a better experience.
Best regards,
New Lucky Team
Safety Index explained
Safety Index of Newlucky Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Newlucky Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Unfortunately, to comply with local regulations, we cannot display the review of this casino to you. However, you can choose from the best available online casinos below.
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