Jana has spent her entire professional life working in some form of business, whether in a bank or at an insurance company, possibly because she enjoys working with and for people. Now she is making sure that our list of casinos is filled with accurate data as one of our Casino Analysts. Jana devote...
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Jana K.
Author
Jana Kopecká
Casino Analyst & Complaint Specialist
Jana has spent her entire professional life working in some form of business, whether in a bank or at an insurance company, possibly because she enjoys working with and for people. Now she is making sure that our list of casinos is filled with accurate data as one of our Casino Analysts. Jana devote...
LuckyHour Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
We used our team's findings to work out the casino's Safety Index. This score measures the safety and fairness of online casinos. Use the Safety Index as a guide. A higher score generally means fewer risks when you play and withdraw. LuckyHour Casino has an Above average Safety Index that sits at 7.7, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Keep reading our LuckyHour Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – LuckyHour Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our LuckyHour Casino review, we carefully went through and inspected the Terms and Conditions of LuckyHour Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Based upon our estimates and collected information, we consider LuckyHour Casino a very big online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
Based on our findings, no important casino blacklists feature LuckyHour Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, LuckyHour Casino has landed an Above average Safety Index of 7.7. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Note: LuckyHour Casino is linked to 15 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of LuckyHour Casino. They had a positive effect.
Terms and Conditions of LuckyHour Casino
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of LuckyHour Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding LuckyHour Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 1 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 11,415 black points in total, out of which 10,770 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of LuckyHour Casino
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
However, the User satisfaction score is only calculated once a casino has 5 or more reviews. Since we have only collected a review from one player, LuckyHour Casino does not have a User satisfaction score yet. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company information
LuckyHour Casino has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
LuckyHour Casino is licensed by Curaçao Gaming Authority in Curaçao.
Payment options, withdrawal limits and win limits
LuckyHour Casino supports 41 deposit methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Przelewy24, Neosurf, Bitcoin (BTC), Bank transfer, Santander, Flexepin, MiFinity, Interac, Discover, JCB, Jeton, Bitpace, MuchBetter, eZeeWallet, Tether (USDT), Litecoin (LTC), Binance Pay, Dogecoin (DOGE), Interac e-Transfer, Tron (TRX), Ethereum (ETH), Rapid Transfer, blik, Revolut, UTORG, Payeer, Bank Pekao, PKO Bank Polski, ING Bank, Bybit, Cashlib, Allied Irish Banks (AIB), Bank of Ireland, N26, Ulster Bank.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per day
No win limit
EUR 10,000 per week
EUR 30,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at LuckyHour Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Portuguese
24/7
German
24/7
French
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at LuckyHour Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of LuckyHour Casino as average.
Casino games and slots available at LuckyHour Casino
Players can enjoy these types of casino games at LuckyHour Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 76 game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Iron Dog Studio, Belatra Games, Relax Gaming, edict, Betgames, Ho Gaming, Smartsoft Gaming, Turbo Games, Platipus, Concept Gaming, Mancala Gaming, BF Games, Apollo Games, Spribe, Kiron Interactive, Golden Race, Galaxsys, Triple Profits Games (TPG), Betsolutions, Mascot Gaming, Vivo Gaming, Amusnet, PG Soft (Pocket Games Soft), Salsa Technology, Penguin King, VoltEnt, Leap Gaming, Live Games, Oriental Gaming, Fugaso, Stakelogic, Champion Club, Caleta Gaming, AGT, 3 Oaks Gaming, Gamzix, Kalamba Games, CT Interactive, Thunderspin, Barbara Bang, Platin Gaming, Playbro, Hacksaw Gaming, EURASIAN (EA) Gaming, Netgame, Ruby Play, XPG (xprogaming), Asia Gaming, Ka Gaming.
LuckyHour Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 2 bonuses from LuckyHour Casino, including:
120% up to C$800 and 125 extra spins
150% up to C$3,000
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Operator
Altacore N.V.
Established
2023
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LuckyHour Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
This is a place to share experience with LuckyHour Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I've been playing at this casino for a few months now. To all the new players out there, don't register here. I want to write about my experiences here. I'm now a VIP player at this casino and fully verified. You win and lose in this casino just like in any other. I didn't notice anything unusual here. But when I wanted to withdraw something for the first time, the whole thing started. They wanted all sorts of documents from me, some of them duplicates. It took at least a week until I was verified. The claim of 1 hour for payout, which is why I opened an account at this casino, is a lie. I waited 48 hours or more and no payout was made. I had to beg online support for a payout almost every day. The promised VIP service is nonexistent. Emails are not answered by the VIP manager. The bonus terms and conditions are very poor (40x). And if you do manage to do it, you only get 5x the bonus. That means, for example, with a bonus of €50, you get a maximum of €250. Even if you have €2,000 on the clock. One last point. This casino is not suitable for high-stakes players. The possible bet size on some slots is €100 or more per spin. However, the casino pays out a maximum of €30,000 per month. With a max win on a bet size like this, it would take years to pay out the winnings. I will now delete my account with this provider.
Ich spiele mittlerweile seit einigen Monaten in diesem Casino. An alle Neuspieler da draußen, meldet euch hier nicht an. Ich will hier meine Erfahrungen aufschreiben. Ich bin in diesem Casino mittlerweile VIP Spieler und komplett verifiziert. Man gewinnt und verliert in diesen Casino wie in jedem anderen auch. Hier ist mir nichts besonderes aufgefallen. Aber, als ich zum ersten Mal etwas Auszahlen wollte, ging die Geschichte los. Man wollte alle möglichen Dokumente von mir, manche doppelt. Es ging bestimmt eine Woche bis ich verifiziert war. Die Angabe von 1h bis Auszahlung, weshalb ich ein Konto bei diesem Casino eröffnet habe, ist eine Lüge. Ich habe 48h und länger gewartet und keine Auszahlung fand statt. Man musste fast täglich beim Online Support um Auszahlung betteln. Der versprochene VIP Service ist nicht vorhanden. Emails werden vom VIP Manager nicht beantwortet. Die Bonusbedingungen sind sehr schlecht (40x). Und wenn man es schafft bekommt man nur 5x des Bonus. Heißt z.B. bei einem Bonus von 50€ bekommt man maximal 250€. Selbst wenn man 2000€ auf der Uhr stehen hat. Als letzten Punkt noch. Für Spieler die mit hohen Einsätzen spielen, ist dieses Casino nicht geeignet. Die mögliche Betsize ist bei einigen Slots 100€ und höher pro Dreh. Das Casino zahlt aber maximal 30000€ pro Monat aus. Bei einem Maxwin auf einer Betsize wie dieser, würde es Jahre dauern den Gewinn auszuzahlen. Ich werde mein Konto bei diesem Anbieter jetzt löschen.
Many games to choose from
Viele Spiele zur Auswahl
Attractive design
Ansprechendes Design
Slow payout
Langsame Auszahlung
Poor to no VIP support
Schlechter bis gar kein VIP Support
No player protection functions to activate yourself
Keine Spielerschutz Funktionen zum selbst aktivieren
Monthly withdrawal limit too small for the offered bet size
Zu kleines monatliches Auszahlungslimit für die angebotene Betsize
Discussion
LuckyHour Casino discussion
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