Hello jacobarmin4,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise whether your winnings disappeared or stayed in the account? Would you be so kind as to post here a screenshot of the message that came up while you were playing?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Hello jacobarmin4,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise whether your winnings disappeared or stayed in the account? Would you be so kind as to post here a screenshot of the message that came up while you were playing?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina